2016-01-22T11:53:00Z

Is Pega CRM more effective that Siebel CRM for a mid-size telecom operator that deals with ICT?

it_user374820 - PeerSpot reviewer
  • 3
  • 22
PeerSpot user
Get the report
Helped 765,386 peers since 2012
2

2 Answers

it_user384603 - PeerSpot reviewer
Vendor
2016-02-08T20:30:42Z
Feb 8, 2016

There are several reasons why I think Pega is better:

1 - OOTB, Pega has a CPQ solution for Telcos. This accelerates time to market.
2 - OOTB Pega provides unified/integrated Sales / Marketing / Service CRM solutions. This reduces your integration costs and allows you to leverage end to end data gathered about customers.
3 - Pega's CPQ and Sales solution are integrated together. This means you can seamlessly connect sales to the CPQ and fulfillment process.

As an aside, Siebel is being de-priortized as a platform for ORCL investment.

Search for a product comparison
it_user70698 - PeerSpot reviewer
Consultant
2016-01-26T15:42:57Z
Jan 26, 2016

It all depends upon your current budget and skill set that is available within your team.

PegaCRM - Fundamentally Pega is a strong and robust workflow management system than a good CRM system. Assuming if you are in the limit of certain budget, then you can consider PegaCRM. This can do what you want with high customization

Sibele CRM - Very strong and robust system primarily in the CRM arena. As an expert I can confidently say that this is a better tool than PegaCRM excluding workflow management that Pega currently has.

Hope this answers your question

Learn what your peers think about Pega CRM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
Download Pega CRM ReportRead more