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Pros & Cons summary

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Prominent pros & cons

PROS

Palo Alto Networks DNS Security offers excellent DNS filtering capabilities.
The scalability of Palo Alto Networks DNS Security is rated a nine out of ten.
The solution provides protection against command and control traffic, anonymizers, newly registered domains, and DNS tunneling.
Palo Alto Networks DNS Security excels in stability and maturity.
DNSSEC and the domain generation algorithm are valuable features in Palo Alto Networks DNS Security.

CONS

There is a demand for a cloud-based management option and an on-premise version.
Pricing is considered high, which may hinder competitiveness against Infoblox or Cisco Umbrella.
Scalability requires improvement to better meet user demands.
Customer service is problematic due to outsourced support leading to delayed response times.
Blocking of legitimate traffic for custom applications necessitates manual intervention.
 

Palo Alto Networks DNS Security Pros review quotes

AH
Senior Network Specialist at Al Ghurair Investments
Feb 20, 2021
The most valuable feature is DNS filtering.
reviewer1542159 - PeerSpot reviewer
Senior Technical Project Manager at a university with 10,001+ employees
Apr 1, 2021
The stability is excellent and the product is very mature.
DS
Consultant at a tech services company with 501-1,000 employees
May 19, 2021
When comparing other cloud-based DNS security solutions to this one I have found the main beneficial feature in this solution to be we do not need to change our architecture.
Learn what your peers think about Palo Alto Networks DNS Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,986 professionals have used our research since 2012.
reviewer1692576 - PeerSpot reviewer
Network Engineer at a educational organization with 11-50 employees
Oct 13, 2021
We now have insight into our DNS requests and we can actively see how many thousands of malicious requests have gotten knocked down in the last day or week that we didn't have before. There's more insight for both security and more insight.
Mirko Minuzzo - PeerSpot reviewer
Business development manager for Palo Alto Networks at Westcon-Comstor
Jun 2, 2023
So, in general, it's very stable because the process to deliver new features and new releases in not so long...I rate the scalability a nine out of ten.
reviewer2209113 - PeerSpot reviewer
Digital Infrastructure & Cybersecurity GTM Manager at a tech services company with 1,001-5,000 employees
Jun 12, 2023
The support team has good knowledge about the solution.
Porleng Phatt - PeerSpot reviewer
Pre-Sales Engineer at eCam Solution Co., Ltd
Aug 7, 2023
The most valuable features of the solution are DNSSEC and the domain generation algorithm.
Ahmed Hesham - PeerSpot reviewer
Network Security Engineer at Raya Integration
Nov 12, 2023
DNS sinkhole is a valuable feature.
Prem Raj - PeerSpot reviewer
Senior Information Technology Security Officer at alpha
Dec 5, 2023
Palo Alto Networks DNS Security is a stable solution.
RM
Security Consultant at Airpel
Feb 28, 2024
DNS security is required to filter out the DNS traffic, any DNS-based attacks, DNS DDoS attacks, and DNS amplification attacks.
 

Palo Alto Networks DNS Security Cons review quotes

AH
Senior Network Specialist at Al Ghurair Investments
Feb 20, 2021
We would like to have cloud-based management.
reviewer1542159 - PeerSpot reviewer
Senior Technical Project Manager at a university with 10,001+ employees
Apr 1, 2021
Every vendor that sells DNS or firewalls needs to be able to protect against DNS look-up attacks and DNS naming hacks. This is true of Palo Alto as well as others.
DS
Consultant at a tech services company with 501-1,000 employees
May 19, 2021
There should be an on-premise version of this solution.
Learn what your peers think about Palo Alto Networks DNS Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,986 professionals have used our research since 2012.
reviewer1692576 - PeerSpot reviewer
Network Engineer at a educational organization with 11-50 employees
Oct 13, 2021
I'm not really sure what needs improvement. The only hiccup I've really seen is a couple of the DNS requests get flagged as the Sophos traffic instead of DNS traffic, but that's more of their app detection in the DNS Security. I haven't really seen any issues with the DNS security.
Mirko Minuzzo - PeerSpot reviewer
Business development manager for Palo Alto Networks at Westcon-Comstor
Jun 2, 2023
The installation is more complex because the solution has another approach to security.
reviewer2209113 - PeerSpot reviewer
Digital Infrastructure & Cybersecurity GTM Manager at a tech services company with 1,001-5,000 employees
Jun 12, 2023
The product should provide email protection.
Porleng Phatt - PeerSpot reviewer
Pre-Sales Engineer at eCam Solution Co., Ltd
Aug 7, 2023
Pricing is one of the areas of concern in Palo Alto Networks DNS Security since it is an expensive product. I feel that the product's pricing is an area that could be improved.
Ahmed Hesham - PeerSpot reviewer
Network Security Engineer at Raya Integration
Nov 12, 2023
The scalability can be improved.
Prem Raj - PeerSpot reviewer
Senior Information Technology Security Officer at alpha
Dec 5, 2023
The solution’s scalability could be improved.
RM
Security Consultant at Airpel
Feb 28, 2024
The solution can capture more market if made more cost-competitive than Infoblox or Cisco Umbrella.