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Rating
Buyer's Guide
API Management
July 2022
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SVP - API integration, Fintech, Solution Architect, Delivery and Digital Lending at a financial services firm with 10,001+ employees
Real User
Top 20
Good runtime fabric and API management, but doesn't scale well
Pros and Cons
  • "The stability overall has been pretty great."
  • "We find that the enterprise level is lacking scalability."

What is our primary use case?

We primarily use the solution for API management.

What is most valuable?

Their gateway is great. They have a pay manager gateway which I find very interesting. 

We like their API manager.

Their RTF, runtime fabric, is very useful.

The stability overall has been pretty great.

We didn't have any issues with the initial setup.

Technical support has been very helpful.

Their ability to observe is good.

What needs improvement?

Some items are not ideal. For example, they should for sales management, they need better performance in the core processing.

The IO blocking isn't ideal.

We find that the enterprise level is lacking scalability.

We have some hundred Linux boxes and 400 or so APIs and for scaling, we are facing challenges. However, we haven't yet compared it to other ESBs, and therefore it's possible that all ESBs are limited in the same way.

They're in the process of evolving right now. There are many changes on the horizon that may prove to be interesting. For example, we've implemented CI/CD and now it's my understanding that the graph scale's also coming. 

For how long have I used the solution?

I've been using the solution for four years.

What do I think about the stability of the solution?

The stability of the solution is pretty good. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability is lacking. We're not sure if it's just this solution or ESBs in general, however, we've had trouble scaling as we need to.

We have about 100 users on the solution currently. They are mostly tech leads, senior developers, and architects.

How are customer service and support?

Technical support has been great. If you raise a ticket, then they respond on the basis of the severity of the issue, the criticality of the issue. They attend to the call really quickly. We've been happy with the level of support on offer.

How was the initial setup?

The initial setup is very straightforward. We didn't have any issues at all. It's simple and easy to implement and not overly complex.

We have 30 to 50 people that comprise a support team that can help handle any maintenance issues. 

What about the implementation team?

We did have assistance from MuleSoft support.

What's my experience with pricing, setup cost, and licensing?

I don't have any visibility on the licensing and therefore cannot speak to the exact cost of the product.

We are working with a platinum tier and have an unlimited core. It's my understanding is that there are no additional costs beyond the licensing fee itself. 

Which other solutions did I evaluate?

We've gone live with MuleSoft and I have been comparing it with TIBCO or Dell and IBM products. If it's threat management that can be done concurrently across platforms, maybe it can be performed better. However, I've heard TIBCO is not evolving at this time.

I was exploring other options for my own knowledge and understanding as I am looking for a job change. People not only use Mulesoft, and companies want to have knowledge in two to three platforms. I'm just comparing Mulesoft with IBM ESB, Oracle, and a few other products. 

What other advice do I have?

We're just a customer and an end-user.

Previously, a Mulesoft community edition was available. We started using Mulesoft's community version. We were exploring some ESB in our organization four years back. We started using MuleSoft as we've got Salesforce. At that time, Mulesoft was not yet acquired by Salesforce and that's why we went with the community edition. It was good. It was free. Then, slowly, we purchased some courses and Mulesoft was more connected to Salesforce. Now also Salesforce is there and AWS is there and it's more well-known and integrated. We thought it would help us due to its growth.

I'd rate the solution at a seven out of ten. It's a product that's still evolving. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Uthman Rasheed - PeerSpot reviewer
API Engineer/IBM Datapower Specialist at Tenece Professional services
Real User
Integrates well with other vendors, highly secure, and flexible installation
Pros and Cons
  • "I have found IBM API Connect to be highly secure, efficient, easy to deploy, and has a great GUI. It can operate and integrate well with other vendors, such as Amazon, Google, and Microsoft."
  • "The installation was difficult with the IBM toolkit."

What is our primary use case?

We are using IBM API Connect to integrate bank applications. We are linking frontend services with the backend to prevent unwanted penetration.

What is most valuable?

I have found IBM API Connect to be highly secure, efficient, easy to deploy, and has a great GUI. It can operate and integrate well with other vendors, such as Amazon, Google, and Microsoft.

For how long have I used the solution?

I have been using IBM API Connect for approximately two years.

What do I think about the stability of the solution?

The solution has a modern cloud and it has been stable and reliable. We have not had any breaches of security.

What do I think about the scalability of the solution?

The solution is highly scalable, you can scale up and down. It has good performance, and you are able to customize the APIs to what you want.

How are customer service and technical support?

The support we have received from IBM has been great, they have been very responsive.

Which solution did I use previously and why did I switch?

I have previously used Oracle API gateway. When comparing the two, they are both very reliable and have good APIs but IBM on-premise installation is more flexible.

How was the initial setup?

The installation was difficult with the IBM toolkit.

What about the implementation team?

We have an architectural roadmap to follow while doing the implementation of the solution and it took approximately three months for our teams to complete. I had some support from IBM during the process.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is very expensive, it can turn many customers away.

What other advice do I have?

The solution is very good and might not be suited for everyone's use case. Organizations might not need such a robust solution that is priced as high as it is. The demographics can play a role in if this solution is suitable, it depends on what others are using to make it competitive. For example, in Africa, the use of this solution is very low, they are not thinking too much about security. However, if your organization wants to take its operations to the next level then this solution might be the right choice.

I rate IBM API Connect an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
API Management
July 2022
Get our free report covering , and other competitors of Oracle Communications Services Gatekeeper. Updated: July 2022.
620,068 professionals have used our research since 2012.