Oracle Access Manager Reviews

We've used Oracle Access Manager for an extensive transformation program.

My company has used most features of Oracle Access Manager for various implementations, but the most helpful feature of the solution for the business and customers is single sign-on.

The performance of Oracle Access Manager could be improved.

My company had some issues accessing it in terms of setup and configuration. It should be quick to install, but it wasn't, so this is another area for improvement.

The Oracle Access Manager console also has room for improvement because it's slow, so configuration and user management takes a lot of time. Configuring policies and blocking and unblocking URLs take time, so the user experience for Oracle Access Manager isn't as great.

We've been using Oracle Access Manager for almost eight years.

My company uses an older version of Oracle Access Manager, but I can say the solution is stable for the entire production environment.

Oracle Access Manager is scalable for what my company designed it for. It was designed for many loads, and I don't see any problems with scalability.

As the version of Oracle Access Manager on production was older, it required a lot of support, so I had to ask the customer to get dedicated support from Oracle. The support provided is a three out of five, though. There were a lot of problems because of the older platform version.

The initial setup for Oracle Access Manager is complex because it's not integrated properly. In Oracle, each product is separate. For example, you have Oracle Access Manager, Oracle Adaptive Access Manager, and Oracle Identity Manager, and there should be integration rather than individual products. Having a single pane of glass would be helpful to customers.

In terms of licensing cost, that was managed by the customer, and there was some agreement with Oracle, so I'm not sure about the pricing for Oracle Access Manager.

I've implemented Oracle Access Manager previously.

In the beginning, my company had forty thousand users of Oracle Access Manager. That number has gone down because it has become a legacy platform, and many people moved to other platforms. Now it's around fifteen thousand people using Oracle Access Manager, particularly B2B users.

Coverage-wise, Oracle has a lot of products, but I'd recommend Oracle, especially if you're focused on security. If you're looking into Oracle Access Manager, you can find other solutions in the market, but if you have a more extensive security implementation, then Oracle Access Manager is good.

As better integration is needed and more people prefer a single pane of glass, I'd rate Oracle Access Manager as five out of ten. Oracle should also make the product lightweight, similar to some of the open-source products in the market, and more innovative. It would be great to have just one product combining all the aspects of Oracle Access Manager and Oracle Identity Manager.

My clients are using Oracle Access Manager for single sign-on authentication and 
authorization.

The most valuable features of Oracle Access Manager are the single sign-on capability and is a very robust platform. It can take a high number of authentication, and authorization requests. It's very flexible.

In the next release, they should focus more on use cases related to customer access management, customer identity, and access management.

I have been using Oracle Access Manager for approximately 18 years.

The stability of Oracle Access Manager is great.

I rate the stability of Oracle Access Manager a five out of five.

Oracle Access Manager is only suited for enterprise identity and access management but it should be able to all support customer identity and access management use cases as well.

I rate the scalability of Oracle Access Manager a four out of five.

The support from Oracle is good.

I rate the support from Oracle Access Manager a four out of five.

The initial setup of Oracle Access Manager is complex.

I rate the complexity of Oracle Access Manager a four out of five.

I advise others not to do a big bang approach. A lot of planning is required before we move into any access management solution. Go slow, make small releases, first try to do something that gives you a quick return of investment, and then go on integrating more and more applications.

I rate Oracle Access Manager an eight out of ten.

We use this solution for Single Sign-On and for mobile authentication integration.

From a technical perspective, the solution is very good we can operate and control the user by ourselves.

There could be some improvements in the documentation and overall knowledge base of the solution.

I have been using this solution for a few months.

The stability is good.

In my experience, I have found the solution has good scalability.

The technical support is quite good.

The installation is very easy. The full deployment took approximately one month.

We use a three-person technical team to do the maintenance and deployment.

The price is really good and it is flexible because they have CPU licenses. The license is a one-time-only purchase.

The solution is comparable to others, such as IBM.

I rate Oracle Access Manager an eight out of ten.

We are Integrators. We implement and integrate this product for our clients, as well as provide support to our client who is using this solution.

Mainly, we are using it to provide access to two different systems that the client has. It determines the access levels of people. It tells you who needs how much access and then managing it through that.

Once it is set up, it is easy to use and it integrates with most of the products on the market.

The initial implementation can definitely be improved because you have to work on several components to configure it correctly. Nowadays, most of the solutions are a few clicks before they are installed and then configured.

Technical support needs improvement, they could be 200% better. The reason that most people are having problems is because of the support they provide.

It's very difficult to engage with them or to get the answers to your queries. The turnaround time is very slow. It needs to be faster.

In the next release, I would like to see the integration with non-Microsoft products as well. 

It takes a lot of time to integrate it with non-Oracle products. 

If you have an Oracle ecosystem then you can integrate it, but if it is Microsoft SQL or any other databases that are being used then it is not interoperable. It works but it takes time.

I would like to see if they can easily integrate with other technologies.

I have been working with Oracle Access Manager for a few years.

We are using the latest version.

For the most part, it's stable.

The organization that we are supporting has approximately 200 to 300 users.

Oracle technical support is never good for OAM.

Previously, we were using the AWS based product and Okta.

The installation is not straightforward. In fact, the implementation of OAM is complex, compared to other products, but once it is implemented it is good.

If there are no problems coming in, then it can be done in a few hours. However, if there are some problems then the troubleshooting is a long haul.

We have a couple of engineers to maintain this solution.

I would recommend this solution to others, especially if they are using Oracle products because it is easily integrable with those products. 

I would rate this solution a seven out of ten.

The reason why we started using the product was that it was used by one of our customers. The customer called us to help protect access to their online banking website. Oracle Access Manager handles the login process for them so that the bank's customers can get access to their online bank accounts.  

The most valuable feature is the ability to customize the product with our own code. We developed some custom code and integrated that code with the product to fulfill the customer's requirements. This feature was really useful for us in this case. We did not use any of the very advanced features in the product. We mainly used it for the basic functionality and features to perform username and password authentication.  

I think two aspects of this product can be improved. The first is that the product overly complex to install and configure. The second is the reliability of the product. It was not very stable and dependable during the period of our experience with it. We definitely had some problems with the stability of the product.  

Specifically, I remember we had some performance problems due to coherence issues and also problems related to the database. It seems that Oracle Access Manager makes use of a database to store configurations and the session information. In practice, this did not work very well and was resource-intensive. I don't remember exactly everything about the situation right now, but the resources were not being used well and that was the main issue with the product performance and lack of stability.  

It is difficult to consider the potential for additional features the product might need because the product already has all the features that we needed to fulfill our customer's requirements for the product. So we do not actually need any additional features in particular in order to satisfy our use case. There is the possibility that there could be an addition of some type of risk analysis or adaptive authentication based on risk analysis. But if I'm not mistaken, Oracle already has a separate solution called Oracle Adaptive Access Manager that provides this functionality. It is a feature in another product that is a separate solution — which also means a separate licensing cost. Maybe that is already how they want to pose this as a solution: you install the Oracle Adaptive Manager as a separate product and you integrate both of them. It is just adding another level of complexity and cost.  

I have not used Oracle Adaptive Access Manager, so I cannot say much about it. But risk analysis is a trending topic in web access management products these days.  

We were using the product for four years. We stopped using it over the past few months.  

As far as stability, I had some performance problems and also problems related to the database. I would expect a product with a reputation like Oracle to be very stable and it is not in my opinion.  

I think that this product was really designed scalability in mind. If there is a positive about it, it is very scalable. We currently have about 1.6 million users and I am not aware of a limitation.  

During my three years of work with the Oracle Access Manager, I have opened many, many cases so I am familiar with their technical support practices. As far as evaluating the solution's technical support, I do not think they are very good. First of all, they are slow. It takes far too much time to get an answer. And when the answer comes, very often the answers sometimes are wrong, not very clear, or not very good. I do not think that they spend much time really analyzing the problems. There is no quality to their work in the way that they handle issues in most cases. I will not say that is the result in all cases, but with most issues that I reported to them, I was not satisfied at all with the result.  

I have used several products in the category of access management. In my opinion, other products — and in particular SiteMinder — are more reliable. I like the SiteMinder product as it is also simpler also to install and configure than Oracle Access Manager.  

The setup is more complicated, complex and takes more time than the setup of comparable solutions like SiteMinder. The reason for this is because, with Oracle Access Manager, you have to install an Oracle WebLogic Server that is an administration server. Then you need to install another WebLogic server where you deploy Oracle Access Manager. The whole process of doing this is kind of complicated in my opinion.  

If you want to install SiteMinder, for example, you just run an installer on Windows and you are done with the installation. That is it and it is that easy. You do not have to fuss with additional installations. And the graphical interface in SiteMinder is more user-friendly. In general and from an architectural viewpoint, SiteMinder is just more simple than Oracle Access Manager.  

With Oracle Access Manager, the deployment took about one week for one environment and to get the installation to a state of completion. I was the only one involved in the deployment process and I did the whole job. One or two people at the client site do the maintenance after deployment. That is one person for monitoring and maintenance and then an Oracle professional. The customer has the Oracle professional in order to deliver Oracle professional services and as an Oracle consultant for major issues. He is not there for daily operations. Daily operations is what the other person is for.  

The advice that I would give to people who are beginning to work with this solution is that it is a good idea to consult the Oracle documentation. Oracle products tend to come with a lot of documentation and there is more available in their other resources. I think that it is worth spending the time to study the documentation is very important, and it is time well spent. Making the effort to study the product can reveal features that you were not already aware of or make you understand better ways to approach a problem, use a feature, or maybe avoid bothering with the technical support. There are also certifications that Oracle provides with the study material. It is very important to develop your own knowledge and consult these resources to gain the expertise necessary to use the product effectively.  

The biggest lesson I have learned from working with Oracle Access Manager is really only that the product offers a lot of features. It is more complicated than other access management solutions and may not be the best choice for those who do not have more complicated needs. Just because it has the Oracle name does not mean it is the best for every solution. Because I have been working with other access managers for a long time, using a product in the access management category was nothing really new to me. But Oracle seems to really be trying to appeal to users who have more specialized needs.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Oracle Access Manager as a six-out-of-ten in general. There is difficulty in the setup complexity and poor technical support. The product should be much better.  

We use the solution for single sign-on purposes.

It's hard to say what the solution's finest feature is.

In general, the customization that is offered is very good. The company that I am working with currently is using this feature quite extensively.

The pricing of the solution is in need of improvement. Oracle products are very expensive. 

The customization is good, but it could be better still.

The documentation needs to be improved. It should offer much more detail than what is currently available.

I've been using the solution for about six years.

The solution is stable. We haven't faced any bugs or glitches so far. It's worked well for us.

The solution is scalable. We have about 20,000 people on it currently. We use it for several ministries here in the Netherlands. 

Everyone at the various ministries log in using Oracle. They aren't actually on the product per se, but they are using the single sign-on functionality. The total number of users that physically use the solution are around 30. They're developers. We don't have more than 30,000 end users.

Technical support has been quite good for us. We've even had some support from Oracle on-premises in our offices. We've been satisfied with the level of support we've gotten so far.

The first implementation was quite complex. It does get easier over time, however. We now have much more experience installing it, so implementation is becoming easier.

The first time you deploy the solution, you're looking at a couple of months in terms of length. When you get more experienced, it may only take a few weeks.

I'm not in charge of the pricing or things of that nature. However, I am aware that the ministry I'm working with has a special contract with Oracle. They have their own pricing system here.

I'm a consultant that works with a company that uses this solution. We don't have a business relationship with Oracle.

The company is currently using version 11 or 12.

I'd recommend the solution. The caveat is users who are considering the solution need to do a POC first. This will help determine how well it would work for the organization.

It's a pretty complex product. Users could definitely use more documentation.

I'd rate the solution eight out of ten.

We have multiple applications that require logins. If when a user is signing on for the first time, they can go to the Oracle Asset Manager's main page where they will need to provide a user ID and password. Then, the corresponding user ID and password would be there and the user's page will be sent a token. If they need to log into other applications, the registry token will be used and the user won't need to log in at that time. So by doing that, we are providing a secure and simple user experience.

The solution has the ability to allow users to geo sign-on. Geo sign-on is when somebody is logging in from a Windows laptop, after logging in the first screen when a user opens the laptop, they're signed in across the board. So, once they have logged into a window and if they are opening another application, they don't need to sign onto it individually.

The mobile access to the solution isn't ideal. They should work to improve its functionality.

We've been working with the solution for more than two years for a very big client. We've also used it earlier for other smaller clients. In total, my experience probably ranges over seven or eight years.

The stability of the solution is good. We've never had any issues and neither has any of our clients.

The scalability of the solution is good. We haven't felt we've been restricted from expanding as necessary and we haven't heard of any issues from our clients.

The technical support has been very good. We've been satisfied with their level of service and haven't run into any issues when it comes to dealing with them.

We previously used Microsoft's Active Directory.

The initial setup is very straightforward. The major requirement, when it comes to installation, is getting the proper business equipment and requirements in place. It takes a bit of time.

We've used both cloud and on-premises deployment models, but have never handled a hybrid deployment model.

I'd advise others that, before starting the installation, it's very important to have the proper equipment in place, at a high level. The organization should also have a proper access management strategy considered as well before implementing the solution.

I'd rate the solution eight out of ten. Overall, it's a very good solution, but its lacking in the mobile area. If the mobile offering was better, I'd rate it higher.

The primary use case of this solution is for accessing different systems with one single sign-on.

If I needed to reset my password or if I needed access to certain applications that I didn't have access to, I would have to put in a request to get approval.

Now, instead of contacting our IT department to do this for me, I can just log in to make the request.

We have fewer IT requests. It saves time.

The most valuable feature is the sign-on and ability to get user self-service.

Self-service is very good.

It's difficult to say how this solution can be improved since I have been using it for one month. Maybe the user interface needs improvement. However, it's easy to navigate and the process is clearly shown, I don't see much that needs improvement.

This solution is stable.

For the last month, I haven't seen any downtime.

There haven't been any errors or limitations that will inconvenience the user.

This solution is scalable.

Previously I did not use any other solution.

The initial setup was simple and straightforward.

I would tell others that this solution is reliable. If they are looking for a solution that is reliable and that is scalable, then this is a good one.

In the next release, I would like to see improvements made to the interface.

I would rate this solution an eight out of ten.