IT Central Station is now PeerSpot: Here's why
Systems Engineer at a educational organization with 11-50 employees
Real User
Top 5Leaderboard
Easy to use, easy to install and deploys quickly, but it's not stable and it needs to be more robost
Pros and Cons
  • "It is easy to install, and quick to deploy."
  • "The database should be made to be more stable and robust, but not so much the configuration."

What is our primary use case?

In most cases, it is used by us to deploy software or manage configurations of certain applications.

We are pushing the WSUS updates through it and getting the normal systems grouping. 

You can do your software package through it and you can create and run scripts.

What needs improvement?

The database should be made to be more stable and robust, but not so much the configuration.

I am not sure if it is just bad administration and maintenance, but it fails quite a lot.

For me, it's the database, or maybe it's the maintenance overhead. It could be that it requires a lot of maintenance. If you don't maintain it, things could go wrong, this is my assumption.

For how long have I used the solution?

We have been using this solution for a couple of months.

We are using the latest version.

What do I think about the stability of the solution?

It is not always stable. When it works it works, but It has a very sensitive database and it almost always crashes when we use it, especially if you don't take care of it.

Buyer's Guide
Microsoft Endpoint Configuration Manager
July 2022
Learn what your peers think about Microsoft Endpoint Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,645 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I can't really say that the scalability is good or bad because I haven't had to do much of it.

Which solution did I use previously and why did I switch?

I have never used any other similar product.

How was the initial setup?

It is easy to install and quick to deploy.

We have admins to maintain this solution.

Which other solutions did I evaluate?

We didn't really evaluate other products.

We are more of a Microsoft house. It works out better to use these products.

What other advice do I have?

As I have not used any other product, I can't say that I would or wouldn't recommend SCCM. If there is anything better, I would like to know.

It works, but the database fails almost every time. I would rate SCCM a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Corne Van Der Westhuizen - PeerSpot reviewer
Senior Systems Engineer at Datacom
Real User
A systems management software that's easy to use
Pros and Cons
  • "I like its ease of use. It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments. If you incorporate Intune into it, you can have both. You can bring your own devices and corporate devices, and everything runs out of SCCM and Intune."
  • "They should improve their anti-malware policies like the SCEP policies. For instance, you can't have different policies for different servers, there is only one policy in all the servers, and everything is covered under that. For example, say you want to scan one group of servers on Saturday, and then you want to scan another group of servers on Sunday, you can't do that. You have to scan all your servers, a regular scan or a full scan, on the same day and at the same time. That's definitely one thing they need to resolve. In the next release, it would actually be nice if they included Apple products. It will also help if you can use Intune again. Their compliance reporting feature could also be better. They can maybe work a bit on that for patching now. It would be better if SCCM came with the functions of Right Click Tools built-in. If SCCM would have all those functions already built-in, we won't have to go and spend $5,000, just as an add-in from another company to get those functions."

What is most valuable?

I like its ease of use. It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments. If you incorporate Intune into it, you can have both. You can bring your own devices and corporate devices, and everything runs out of SCCM and Intune.

What needs improvement?

They should improve their anti-malware policies like the SCEP policies. For instance, you can't have different policies for different servers, there is only one policy in all the servers, and everything is covered under that. 

For example, say you want to scan one group of servers on Saturday, and then you want to scan another group of servers on Sunday, you can't do that. You have to scan all your servers, a regular scan or a full scan, on the same day and at the same time. That's definitely one thing they need to resolve. 

In the next release, it would actually be nice if they included Apple products. It will also help if you can use Intune again. Their compliance reporting feature could also be better. They can maybe work a bit on that for patching now.

It would be better if SCCM came with the functions of Right Click Tools built-in. If SCCM would have all those functions already built-in, we won't have to go and spend $5,000, just as an add-in from another company to get those functions.

For how long have I used the solution?

I have been dealing with SCCM for nine years.

How are customer service and technical support?

I used to be the SCCM administrator for quite a big company that had 80,000 people. That's pretty much all I did all day, every day.

Which other solutions did I evaluate?

BigFix is the poor man's SCCM. It's for people that can't afford SCCM and for small and medium-sized businesses. There's nothing else out there that can do what it can do.

What other advice do I have?

On a scale from one to ten, I would give SCCM a nine.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Endpoint Configuration Manager
July 2022
Learn what your peers think about Microsoft Endpoint Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,645 professionals have used our research since 2012.
Sr. System Admin at a manufacturing company with 501-1,000 employees
Real User
Good interface, easy to use, and reliable in terms of distribution and getting the report
Pros and Cons
  • "It is a very good solution. It has a good interface and is easy to use. On top of that, it is very reliable in terms of distribution as well as getting the report."
  • "Its client interface should be more accessible, and the notifications should be more customizable from the console. It should be more user friendly and have some kind of customized notifications so that we can use it on the client side. These are the reasons why we restricted its use only for the server environment and didn't use it on the client side."

What is our primary use case?

We have just implemented a patch management solution. We are using SCCM for the server. For the client or endpoint, we are using a different product called Ivanti.

What is most valuable?

It is a very good solution. It has a good interface and is easy to use. On top of that, it is very reliable in terms of distribution as well as getting the report.

What needs improvement?

Its client interface should be more accessible, and the notifications should be more customizable from the console. It should be more user friendly and have some kind of customized notifications so that we can use it on the client side. These are the reasons why we restricted its use only for the server environment and didn't use it on the client side.

What do I think about the scalability of the solution?

I cannot say anything about its scalability at this time. We are still exploring this solution. We are using SCCM for the server, so only IT people use it or log into it. In terms of nodes, about 500 nodes are using the product effectively.

How are customer service and technical support?

I have not been in touch with Microsoft in terms of support for this solution. We are good. We do have people who get support from Microsoft for any issues, but I don't remember facing any issues recently on the SCCM front. We did have a call with Microsoft because SCCM was not supporting some applications on the patch upgrade front, and we wanted to explore and know future trends. 

How was the initial setup?

It is easy.

What other advice do I have?

We are still exploring this solution, and we haven't yet explored all the features.

I would rate SCCM an eight out of ten. It just needs a better user interface and some kind of customizations because currently, they are very limited.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sunil Satyanathan - PeerSpot reviewer
Technical solution leader at Kyndryl
Real User
Top 5Leaderboard
Highly stable, beneficial managing capabilities, and priced well
Pros and Cons
  • "The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking."
  • "Microsoft Endpoint Configuration Manager could improve the integration."

What is our primary use case?

We are using Microsoft Endpoint Configuration Manager to manage our client's Microsoft estate. 

What is most valuable?

The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking.

What needs improvement?

Microsoft Endpoint Configuration Manager could improve the integration.

For how long have I used the solution?

I have been using Microsoft Endpoint Configuration Manager for approximately 10 years.

What do I think about the stability of the solution?

Microsoft Endpoint Configuration Manager is highly stable.

What do I think about the scalability of the solution?

The scalability of Microsoft Endpoint Configuration Manager is good.

How are customer service and support?

The support for Microsoft Endpoint Configuration Manager is good.

How was the initial setup?

We did not face any challenges with the initial setup of Microsoft Endpoint Configuration Manager. The time it takes to do the deployment depends upon the size of the environment. Smaller deployments don't take more than a week and very large deployments can take up to three to six months.

What about the implementation team?

The support staff needed for Microsoft Endpoint Configuration Manager depends upon the size of the deployment. However, we do not require a large number of people to support it. 

What's my experience with pricing, setup cost, and licensing?

Microsoft comes with an end-to-end package that can include Office 365 and many other applications put together, it makes it a very integrated system for people to use.

We have a support license from Microsoft Endpoint Configuration Manager and the overall price of the solution is reasonable.

What other advice do I have?

I rate Microsoft Endpoint Configuration Manager a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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PeerSpot user
Lead System Administrator at a educational organization with 1,001-5,000 employees
Real User
Not user-friendly, the reporting needs improvement, and it can't be managed by one person, but it's stable

What is our primary use case?

We use this solution for image and software deployment.

What needs improvement?

It wasn't very user-friendly.

The reporting is not very good.

It was hard to effectively manage with one person.

For how long have I used the solution?

I have been using SCCM for ten years.

We have version 2012.

What do I think about the stability of the solution?

It's a stable product. In terms of our experience with any bugs, glitches, or crashes there were not more than what is normal for Microsoft.

What do I think about the scalability of the solution?

SCCM does not scale well, which is one of the reasons we are not going to continue to use it.

We have six people in our organization who are using it.

How are customer service and technical support?

I have not had any contact with technical support.

Which solution did I use previously and why did I switch?

Previously, I did not use another solution. SCCM was the only one that we used while I was there.

How was the initial setup?

The initial setup is complex.

You need more than one person to manage the environment.

Which other solutions did I evaluate?

We are currently evaluating some EDR alternatives.

What other advice do I have?

I would not recommend using this solution. I didn't really like anything about it. In general, I am not a fan of Microsoft.

I would rate SCCM a four out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
Stable, scales well, and the technical support team works quickly

What is our primary use case?

I am a system administrator and I use the System Center Configuration Manager for test deployment and Windows update.

What is most valuable?

The most valuable feature is the scalability.

What needs improvement?

If you need to reboot the system during Windows Update, it can take a long time.

The deployment process is lengthy and should be quicker to complete.

For how long have I used the solution?

I have three years of experience with SCCM.

What do I think about the stability of the solution?

I haven't had any problems with stability.

What do I think about the scalability of the solution?

This is a scalable product. We have approximately 1,000 users and we plan to continue using it into the future.

How are customer service and technical support?

The technical support from Microsoft is fast,

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup was not easy. It takes about half an hour to install, and then it has to be configured. The deployment will take approximately six hours in total.

What about the implementation team?

I deployed it myself.

What other advice do I have?

In summary, this product works well and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Engineer - IT Security Systems at a transportation company with 10,001+ employees
Real User
A highly-scalable solution that allows us to test out VMs

What is our primary use case?

We use this solution to test out VMs.

What is most valuable?

The ability to make collections and deploy to them has been great.

What needs improvement?

The ability to integrate MDM would be great.

For how long have I used the solution?

We just set up our lab, so we've only been using this solution for three months.

What do I think about the stability of the solution?

So far, we've had no issues with bugs or glitches. 

What do I think about the scalability of the solution?

SCCM is highly scalable.

How are customer service and technical support?

I have not had to contact technical support.

How was the initial setup?

As someone who is quite familiar with IT, the initial setup was quite straightforward. It would definitely be complicated if you're not familiar with IT.

What's my experience with pricing, setup cost, and licensing?

Presently, I am using a free trial version. 

What other advice do I have?

I really like SCCM. I am constantly learning new things all the time. So far, it seems pretty straightforward.

It's a good product designed for medium to large-sized environments that need to automate their deployments and set them in an organized manner.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
VP Pre-Sales & Product Manager at a tech services company with 1-10 employees
Real User
Helps manage deployment and security of devices through patch management

What is our primary use case?

My primary use case is for the product is mainly for helping with competitive analysis. It is not my main solution but it is one of the components.  

What is most valuable?

The most valuable part of the solution in my case is patch management.  

What needs improvement?

I would like to see Microsoft extend the coverage of the product to integrate better with other platforms beyond Windows.  

For how long have I used the solution?

I have been using SCCM (System Center Configuration Manager) for about eight years now.  

What do I think about the stability of the solution?

The stability of the product is good.  

What do I think about the scalability of the solution?

We do not have any issues with scalability.  

How are customer service and technical support?

I have not had the need to contact technical support for any reason so I have no real experience with them.  

Which solution did I use previously and why did I switch?

I also use BigFix by HCL Technologies (Hindustan Computers Limited). I use these products to check between SCCM and BigFix to see if they agree.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate System Center as an eight-out-of-ten.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Endpoint Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2022
Buyer's Guide
Download our free Microsoft Endpoint Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.