OpenText SiteScope Reviews

Name: OpenText SiteScope
Brand: OpenText
Rating: 3.9 (28 reviews)

3.9 out of 5

28 reviews
92% willing to recommend

What is OpenText SiteScope?

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

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OpenText SiteScope is the #18 ranked solution in APM tools. PeerSpot users give OpenText SiteScope an average rating of 7.8 out of 10. OpenText SiteScope is most commonly compared to Dynatrace: OpenText SiteScope vs Dynatrace. OpenText SiteScope is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 32% of all views.

Helped 861,170 peers since 2012

Featured OpenText SiteScope reviews

Gyanesh Rahatekar

Back office at Reliance Industries Ltd

There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient. By using templates for systems or databases, I can monitor various needs easily, which saves time and increases productivity.

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Qusai Abuomar

Senior Engineer at Elm Co.

We use OpenText SiteScope for availability monitoring in our organization's IT workflows. OpenText SiteScope is primarily employed by our NOC support team to monitor service availability around the clock. We utilize its dashboard to ensure service uptime and URL monitoring OpenText SiteScope is a…

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OpenText SiteScope mindshare

As of July 2025, the mindshare of OpenText SiteScope in the Application Performance Monitoring (APM) and Observability category stands at 0.6%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

PeerResearch reports based on OpenText SiteScope reviews

Type	Title	Date
Category	Application Performance Monitoring (APM) and Observability	Jul 11, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 11, 2025	Download
Comparison	OpenText SiteScope vs Datadog	Jul 11, 2025	Download
Comparison	OpenText SiteScope vs Dynatrace	Jul 11, 2025	Download
Comparison	OpenText SiteScope vs Splunk AppDynamics	Jul 11, 2025	Download

Title	Rating	Mindshare	Recommending
Dynatrace	4.4	10.2%	95%	348 interviews Add to research
Datadog	4.3	8.5%	97%	187 interviews Add to research

Valuable Features

OpenText SiteScope features agentless monitoring, which simplifies infrastructure oversight without installing agents on servers. Users praise its scalability, integration with tools like AppDynamics, and various out-of-the-box templates for easy setup. Capabilities include monitoring databases, URLs, and SSL certificates, along with offering comprehensive alerting via email or SMS. The tool provides a flexible, user-friendly interface and supports multiple protocols for broad monitoring coverage, enhancing efficiency in managing servers and applications.

"I would rate the stability of OpenText SiteScope as excellent."
"I find OpenText SiteScope itself to be uncomplicated and deserving of a ten out of ten due to its simplicity."
"The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence."

Room for Improvement

OpenText SiteScope requires a simpler interface and better scalability for large environments. Users call for improved dashboards and reporting features, more cloud and API integrations, and enhanced monitoring templates. Licensing costs are high, and there are difficulties with remote monitoring due to a lack of agents. The tool's setup and documentation need simplifying, while better support for emerging technologies like Kubernetes is desired. Transaction tracking and SMS alert configurations also need enhancement.

"There is a need to enhance the reporting feature in OpenText SiteScope. Reporting related to performance information for historical data needs improvement to provide better reporting related to application availability and end node availability."
"The interface of OpenText SiteScope needs improvement. It has a Java-based interface, which is slow and could be simplified for better usability."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."

ROI

OpenText SiteScope significantly improved monitoring capabilities, leading to reduced downtime and better system performance. Its customizable dashboards and alerts provided quick insights into system health, facilitating timely interventions. Businesses experienced cost savings from decreased manual monitoring efforts and fewer system issues. Enhanced visibility and control over IT infrastructure translated to more efficient operations and greater return on investment. Increased uptime and performance reliability also contributed to positive financial outcomes for organizations.

Pricing

Enterprise buyers of OpenText SiteScope often find it expensive, with complex licensing that can include node-based or monitor-based options. Many users suggest the setup is straightforward if existing hardware is available, but note a lack of enhancement for cloud monitoring. Initial costs can vary, often bundled with other offerings, but support fees add up. Compared to open-source alternatives, the pricing might require justification given the lack of recent technological advancements.

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support.With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

Popular Use Cases

Organizations primarily employ OpenText SiteScope for infrastructure and application monitoring, covering servers, system resources, network devices, and virtual servers without needing agents. They benefit from availability monitoring, tracking system performance, database queries, URL monitoring, and server resource checks. It supports environments like Linux, Windows, databases, and more. Custom monitoring is used for specific needs, ensuring service uptime and alerting on issues such as performance, errors in logs, and expired certificates.

Service and Support

Customer support for OpenText SiteScope varies, with some users finding it helpful and reliable, especially for basic issues, while others highlight slow response times and insufficient expertise for complex problems. Documentation is seen as well-organized. Users consistently using technical support rate it mixed, appreciating tiered escalation for resolution but desiring faster service. Despite reliable customer service, technical support ratings fluctuate, scoring from three to ten out of ten, reflecting inconsistent experiences across users.

Deployment

OpenText SiteScope's initial setup is widely regarded as straightforward, taking only hours for installation. Companies find deployment easy, though some note challenges with advanced configurations and administrative access. Upgrading can be complex due to the need for uninstallation and reinstallation. While installation time is quick, configuring monitors requires more effort, influenced by server connectivity and credentials. Despite these challenges, organizations consistently find setup to be uncomplicated and efficient.

Scalability

OpenText SiteScope is scalable, managing tasks effectively across various servers and applications. Organizations find horizontal scaling straightforward, though some desire more compact scaling. Infrastructure limits sometimes affect deployment, but it remains capable of handling high demand without performance issues. Typically used by medium to large enterprises, SiteScope supports hundreds of users and is praised for tasks at significant scales. While some report minimal scaling, others appreciate its design for easy expansion.

Stability

OpenText SiteScope is generally viewed as stable. Users note occasional issues, particularly with SSH connections and false alerts, but many report it as dependable with good performance. In some environments, complexity or integration challenges exist. Memory leaks were noted in earlier versions but were resolved. Some users highlighted its stability as excellent, requiring minimal intervention post-installation. Despite minor issues, it is often rated highly within its category for consistency and reliability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText SiteScope Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

32%

Manufacturing Company

13%

Computer Software Company

11%

Government

Real Estate/Law Firm

University

Insurance Company

Performing Arts

Healthcare Company

Logistics Company

Pharma/Biotech Company

Media Company

Recruiting/Hr Firm

Comms Service Provider

Retailer

Energy/Utilities Company

Transportation Company

Construction Company

Outsourcing Company

Educational Organization

Aerospace/Defense Firm

Compare OpenText SiteScope with alternative products

Learn more about OpenText SiteScope

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.

Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.
- Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.
- Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.

Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.

Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.

Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.

Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.

Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.

OpenText SiteScope was previously known as Micro Focus SiteScope, HPE SiteScope, SiteScope.