Micro Focus Real User Monitor Reviews

We use this solution for monitoring. We have a business service and want to know what users are choosing and what the errors are. We also use it to calculate the business level agreements with the user experience.

We are an integration company.

The reporting feature is good for us.

This technology is considered to be older. We are using the type of data collection that is mirroring traffic from application servers to Real User Monitor servers. Many other vendors such as AppDynamics, and Dynatrace, are using code injection and the values are more true with code injection. But for the mirroring, or data mirroring, it is not as true.

On the technical side, the data mirroring is easier to configure. The code injection needs development. You have to direct the development team on what to do, for you to use the data. For the data mirroring, you can ask the network team to mirror the application server data to my server. You can get all of the data. it is very easy to configure.

Most of the dashboards require a lot of configuration. We are not happy with the dashboard.

It is simple but you need to do some extra configuration, and you need to know another reporting tool that needs to integrate with. It is very difficult to manage this process 

I have been using Micro Focus Real User Monitor for more than ten years.

We are using the latest version.

This solution is very reliable. It's stable.

Micro Focus Real User Monitor is scalable. It is easy to scale.

We have 50 to 100 users in our organization who are using it. These include administration, implementation, and product owners.

Technical support is very responsive.

The initial setup was straightforward. It is very easy to set up.

Our license agreement is a three-year term.

Pricing is reasonable. If I compare with other vendors, other vendors are more expensive.

I would recommend this solution but I would recommend code injection.

I would rate Micro Focus Real User Monitor a seven out of ten.

We use Real User Monitor to monitor services and capture problems from a user perspective, such as availability issues. The reports and metrics we collect from Real User Monitor help us to improve our services. We have around 100 users.

Real User Monitor has improved our productivity. 

Real User Monitor does its job, and that is why we have stayed with it for so many years.

Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic.  There is currently no visibility in that channel.  

I have been using Real User Monitor for 10 years. 

Real User Monitor is stable. 

Real User Monitor can scale. We've increased the servers and applications while facing no restrictions on scalability. We plan to increase our usage and are already using it extensively. We are currently monitoring around 8,000 different real-user transactions.

I rate Micro Focus support as six out of 10. There has been some turnover in their support team. They are still onboarding new engineers who need some time to build expertise in this area. 

Neutral

Setting up Real User Monitor isn't easy, but it's not too complex, either. The implementation steps are defined and clear, but you need to follow them. After deployment, we need two admins to maintain it. 

We installed Real User Monitor ourselves with support from the vendor. 

We have seen a return.

The license is a one-time cost, but you need to pay annually for support. Though I don't have the numbers for comparison, Micro Focus costs significantly less than the products by Cisco and AppDynamics.

When we adopted Real User Monitor, there weren't many competitors in that space.

I rate Micro Focus Real User Monitor eight out of 10. My advice is to start on the journey and don't stop.

Micro Focus Real User Monitor is used for monitoring users on a network.

The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application.

Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely.

I have been using Micro Focus Real User Monitor for approximately five years.

Once Micro Focus Real User Monitor is established, it is stable enough, but it requires a certain level of maintenance to take care of what is needed to operate. An operational maintenance resource is needed.

The solution could improve its scalability. As the traffic increases, you need multiple probes to collect the data.

The initial setup is cumbersome because you have to talk to the network team, enable some features, capture the traffic, and then analyze. It is a little cumbersome.

Other vendors are doing application-based/agent-based, but Micro Focus Real User Monitor is still doing traffic-based. AppDynamics has an agent which is installed and collects information. Dynatrace installs another agent and collects information. They don't depend on the network traffic.

My advice to those wanting to implement this solution would be their traffic has to be directed into their network, traffic control is required. As long as the traffic is available, it can be monitored.

I rate Micro Focus Real User Monitor a five out of ten.

My primary use case is to monitor how users are working with our applications.

Real User Monitor has made it easier to drill down and see how users connect to and use our website. It allows us to check details like network performance and availability, connections between the server, which servers are active and inactive, which lets us create the KPI and metrics.

The most valuable features are the monitoring website and the mobile application.

There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement.

I've been working with this solution for twenty years.

I have found this solution to be very stable, I have not had any issues with it.

This solution is scalable.

Most of the time, I contact Micro Focus' R&D team if I need technical support, and they are very responsive.

Previously I used a solution called Business Service Management (BSM).

It was very easy to implement this application, all the instructions are provided to do it step-by-step, and it takes less than three hours to install.

This solution isn't very expensive.

Real User Monitor provides easy options. I would rate this solution nine out of ten.