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ManageEngine Desktop Central MSP Pros

Kris S, MIITP CITPNZ - PeerSpot reviewer
Product Manager at a tech services company with 11-50 employees
The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date.
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NN
Administrador Sistemas VMware at a tech services company with 10,001+ employees
The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use.
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YN
Senior Service Desk Analyst at a tech vendor with 10,001+ employees
The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system.
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Buyer's Guide
ManageEngine Desktop Central MSP
September 2022
Learn what your peers think about ManageEngine Desktop Central MSP. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
634,550 professionals have used our research since 2012.
Letsogile-Baloi - PeerSpot reviewer
CEO at IMART OFFICE CONSULTANTS
The interface is intuitive, easy to use, and has a low learning curve.
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Mohamed Sabry Elgendi - PeerSpot reviewer
Cloud Solutions Architect at a philanthropy with 51-200 employees
Easy to manage and it looks good.
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Santiago Mantilla - PeerSpot reviewer
Senior Information Technology Security Consultant at a tech services company with 1-10 employees
ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security.
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ManageEngine Desktop Central MSP Cons

Kris S, MIITP CITPNZ - PeerSpot reviewer
Product Manager at a tech services company with 11-50 employees
Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor.
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NN
Administrador Sistemas VMware at a tech services company with 10,001+ employees
Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague.
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YN
Senior Service Desk Analyst at a tech vendor with 10,001+ employees
When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time.
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Buyer's Guide
ManageEngine Desktop Central MSP
September 2022
Learn what your peers think about ManageEngine Desktop Central MSP. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
634,550 professionals have used our research since 2012.
Letsogile-Baloi - PeerSpot reviewer
CEO at IMART OFFICE CONSULTANTS
The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space.
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Mohamed Sabry Elgendi - PeerSpot reviewer
Cloud Solutions Architect at a philanthropy with 51-200 employees
Stability is sometimes negatively affected by updates.
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Santiago Mantilla - PeerSpot reviewer
Senior Information Technology Security Consultant at a tech services company with 1-10 employees
I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons.
View full review »
Buyer's Guide
ManageEngine Desktop Central MSP
September 2022
Learn what your peers think about ManageEngine Desktop Central MSP. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
634,550 professionals have used our research since 2012.