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MailChimp pros and cons

Vendor: Intuit

4.1 out of 5

32 reviews
82% willing to recommend

MailChimp Pros review quotes

Adjunct Professor at Norwalk Community College Foundation, Inc

Feb 24, 2015

Customer Service: Excellent. Technical Support: Very good.

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Owner & Chief Marketing Officer with 51-200 employees

Mar 23, 2015

We used to use VerticalResponse but made the switch because we found MailChimp to be easier and faster to work with.

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Owner with 51-200 employees

Mar 31, 2015

We do more outbound marketing as this method makes it so much easier to do.

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Free Report: MailChimp Reviews and More

Learn what your peers think about MailChimp. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

892,287 professionals have used our research since 2012.

Independent Consultant at a tech consulting company with 51-200 employees

Apr 15, 2015

With RSS campaigns, nobody has to login every morning to send the daily news email to 19K readers.

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Project Manager - Digital Marketing at a consultancy with 501-1,000 employees

Apr 19, 2015

If it's for a small business sending out a monthly newsletter, it's a great solution.

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Web Development Consultant at a tech consulting company with 51-200 employees

Apr 20, 2015

MailChimp almost doubled our email marketing delivery and open rates.

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Responsable de Comunicación y Marketing at a tech services company with 51-200 employees

Sep 28, 2015

It’s very easy, and you can start using it without being an expert in e-marketing.

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Sr. Business Analyst at a marketing services firm with 51-200 employees

Apr 30, 2015

MailChimp has allowed us to easily integrate it with our CRM which has reduced the amount of effort needed to setup up and track any marketing newsletter.

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Secretary at Lake Erie Logistics, LLC

Jun 23, 2015

For those starting out, this free version gives you a very professional look.

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LH

Partner/Owner, Trainer and Speaker at DigiEnable

Jan 7, 2019

This is a great way for DigiEnable to keep in touch with its clients, users, subscribers, and charities and groups it supports, and it's a vital tool in the online communications strategy for any business, meaning you can build better relationships with your clients, keep in touch more, and you'll build better projects for years to come.

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MailChimp Cons review quotes

Adjunct Professor at Norwalk Community College Foundation, Inc

Feb 24, 2015

List management could be more scalable.

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Owner & Chief Marketing Officer with 51-200 employees

Mar 23, 2015

Customer Service: I really haven’t had to use customer service much but it is only by email which is unfortunate.

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Owner with 51-200 employees

Mar 31, 2015

The training materials need work.

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Free Report: MailChimp Reviews and More

Learn what your peers think about MailChimp. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

892,287 professionals have used our research since 2012.

Independent Consultant at a tech consulting company with 51-200 employees

Apr 15, 2015

Pretty much everything, and the RSS campaign is the only reason we stick with MailChimp.

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Project Manager - Digital Marketing at a consultancy with 501-1,000 employees

Apr 19, 2015

They have poor inbox visibility, and many of the emails went to the spam folder.

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Web Development Consultant at a tech consulting company with 51-200 employees

Apr 20, 2015

Its admin interface, particularly for setting up a new campaign, is not the most intuitive.

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Responsable de Comunicación y Marketing at a tech services company with 51-200 employees

Sep 28, 2015

It would be great to be able to create broader segments for campaigns.

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Sr. Business Analyst at a marketing services firm with 51-200 employees

Apr 30, 2015

MailChimp should have a better offering for ready made modern templates but this is usually supplied by the community.

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Secretary at Lake Erie Logistics, LLC

Jun 23, 2015

The video embedding doesn’t render until you send a campaign, which makes it hard to see the layout.

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LH

Partner/Owner, Trainer and Speaker at DigiEnable

Jan 7, 2019

Sadly now Mailchimp has started charging for the use of the auto-responder (automation) emails, so it's lost it's edge for the free services.

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Product Categories

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Popular Comparisons

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Amazon WorkMail vs MailChimp

Fortinet FortiMail Cloud vs MailChimp

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Brevo vs MailChimp

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