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MailChimp vs Zoho Campaigns comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MailChimp
Ranking in Cloud Email
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
Zoho Campaigns
Ranking in Cloud Email
8th
Average Rating
8.0
Reviews Sentiment
6.1
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Cloud Email category, the mindshare of MailChimp is 6.7%, down from 14.1% compared to the previous year. The mindshare of Zoho Campaigns is 3.3%, down from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
MailChimp6.7%
Zoho Campaigns3.3%
Other90.0%
Cloud Email
 

Featured Reviews

Ghias Ahmad - PeerSpot reviewer
Network Officer at Punjab Information Technology Board
Good for digital marketing purposes, such as creating and managing email campaigns
Mailchimp could be more user-friendly for setting up WordPress websites. Some of the complex settings can be time-consuming to configure. So, setting up Mailchimp for WordPress websites can be time-consuming for an average user but not necessarily difficult. It's time-consuming, especially when adding custom code to email campaigns. It requires some experience and knowledge to do it effectively.
Matheus Ferraz - PeerSpot reviewer
CRM Team Leader at a tech company with 201-500 employees
A very reliable and stable tool that can be used to manage campaigns
When we contact support, sometimes it takes two to three days or even more to get a satisfying answer. It is time-consuming. I'm not sure if it's because of the high demand that the team has to support. At some point, it seemed to me that they were not prepared. I've been using support for three years. I noticed some changes. Support used to be more personal. Suddenly, it is like we have no direct contact with the team. We could not reach them through chats. We can reach them only through emails. I could see that they were trying to be automated in the way they provide customer service.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is the cheapest, simplest and easiest white-listed provider to use."
"MailChimp's most important functionality is its automation feature."
"The ease of use and price point enables us to scale our email initiatives efficiently as we grow."
"This is a great way for DigiEnable to keep in touch with its clients, users, subscribers, and charities and groups it supports, and it's a vital tool in the online communications strategy for any business, meaning you can build better relationships with your clients, keep in touch more, and you'll build better projects for years to come."
"Customer Service: Excellent. Technical Support: Very good."
"With RSS campaigns, nobody has to login every morning to send the daily news email to 19K readers."
"I can have a really good looking newsletter with minimum effort."
"Customer service of this product is excellent."
"The out-of-the-box integration with all the other Zoho applications is the most valuable feature of the solution."
"We can merge Zoho Campaigns with Zoho CRM and other applications. I think automation is the best feature of the product because it reduces manual inputs. It will work automatically and generate reports."
"The solution is very inexpensive and very reasonably priced."
"Zoho Campaigns is a good software for email marketing."
"It's a very simple solution for email."
"The initial setup is easy."
"The solution generates a good return on investment."
"The most valuable feature of Zoho Campaigns is its ability to set up chain campaigns depending on the user's reaction."
 

Cons

"Its admin interface, particularly for setting up a new campaign, is not the most intuitive."
"I don't have any issues with the service."
"Mailchimp could be more user-friendly for setting up WordPress websites. Some of the complex settings can be time-consuming to configure. So, setting up Mailchimp for WordPress websites can be time-consuming for an average user."
"MailChimp’s reports on audience engagement are not the most robust."
"It needs more formatting flexibility, such as the ability to wrap text around photos."
"The video embedding doesn’t render until you send a campaign, which makes it hard to see the layout."
"A standalone system for private servers would be ideal."
"Automated workflows do not have control for dynamic behavioral targeting in any way."
"The emails were going to spam a lot despite us making various changes, and it appeared to be more because it was being sent from Zoho than anything else."
"My usage is limited to the basic features."
"The reports are not so clear."
"Zoho Campaigns has to improve its UI because sometimes it won't load the campaigns, and the software is a little lagging."
"Its deliverability could be improved."
"They could get better at dealing with spam. They need to improve their anti-spam capabilities."
"It takes a lot of work to get it set up the way you want. It's not an intuitive product. It takes coding work to get the sales process to work. That setup process could be simplified significantly."
"There is room for improvement with integration with other applications like MailChimp."
 

Pricing and Cost Advice

"I primarily use the free version, but sometimes, for specific client needs, we may have to purchase different versions or packages."
"MailChimp is affordable."
"Zoho Campaigns is not that expensive as compared to other solutions like MailChimp."
"The solution's price is reasonable."
"There are additional charges, like whenever I add additional users, I need to pay extra."
"We have an enterprise license for this because we use Zoho for lots of things. We have HR and a bunch of other things. We probably don't pay individually for marketing or sales, and it's all in the overall license that we have."
"The tool is priced less compared to other applications."
"Since the product is part of a bundle, it is definitely very cost-efficient."
"Zoho Campaigns is cheaper compared to other products."
"The solution's pricing is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Outsourcing Company
14%
Manufacturing Company
8%
Construction Company
8%
Outsourcing Company
19%
Marketing Services Firm
12%
Construction Company
12%
Comms Service Provider
12%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise3
Large Enterprise9
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
Large Enterprise1
 

Comparisons

 

Overview

 

Sample Customers

The Atlantic, WNYC, Sierra Nevada, New York Times
Altus
Find out what your peers are saying about MailChimp vs. Zoho Campaigns and other solutions. Updated: September 2026.
916,056 professionals have used our research since 2012.