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Constant Contact vs MailChimp comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Constant Contact
Ranking in Cloud Email
9th
Average Rating
8.0
Number of Reviews
8
Ranking in other categories
Customer Data Platforms (CDP) (15th)
MailChimp
Ranking in Cloud Email
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Cloud Email category, the mindshare of Constant Contact is 4.4%, up from 1.9% compared to the previous year. The mindshare of MailChimp is 7.1%, down from 15.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
MailChimp7.1%
Constant Contact4.4%
Other88.5%
Cloud Email
 

Featured Reviews

DC
Owner/Founder at a tech services company
It enables me to create and manage an auto-responder series along with list growth management tools.
The goal is to continue to engage with my list. Keeping in touch with new and potential customers helps stay "on top of mind" when needing services.  Just like the name states, it has allowed me to stay in "constant contact" with my subscribers. The most valuable features are creating and…
Ghias Ahmad - PeerSpot reviewer
Network Officer at Punjab Information Technology Board
Good for digital marketing purposes, such as creating and managing email campaigns
Mailchimp could be more user-friendly for setting up WordPress websites. Some of the complex settings can be time-consuming to configure. So, setting up Mailchimp for WordPress websites can be time-consuming for an average user but not necessarily difficult. It's time-consuming, especially when adding custom code to email campaigns. It requires some experience and knowledge to do it effectively.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is fun to design your newsletter based on the content you would like to deliver."
"Just like the name states, it has allowed me to stay in "constant contact" with my subscribers."
"Every email I send, gets people to click on something or contact me, and it works."
"Every time that we send one out, we will get some kind of response."
"Customer Service: Very good but I would have liked to have 24 hours accessibility."
"The ability to email clients using templates setup in the system."
"The fact that we have been a customer for so long indicates how vital this solution is for our organisation."
"Email marketing is the most valuable aspect."
"We used to use VerticalResponse but made the switch because we found MailChimp to be easier and faster to work with."
"There was no email marketing at our company before MailChimp, so this product allowed us to begin email marketing which is less costly and less resource intensive."
"We do more outbound marketing as this method makes it so much easier to do."
"I only use the free version of MailChimp and I find it to be perfect for my needs."
"Running email campaigns is easy and straightforward."
"We managed to easily build and send modern, nice looking, relevant newsletters to hundreds of followers, analyze our projects and think of new and better ways to do it, because of the diversity that comes with it."
"Customer service of this product is excellent."
"With RSS campaigns, nobody has to login every morning to send the daily news email to 19K readers."
 

Cons

"All Constant Contact wants to do is keep you on a monthly subscription, so if you only want to send out emails on a quarterly basis you must either pay every month you do not use the product, or you must cancel your subscription and then re-open an account every quarter."
"Sometimes, you will be typing in a text box and hit the backspace, but the website will think you meant to go back a page. Basically, you end up losing work when this happens and it is hard to predict."
"Could use better search and certain editing traits."
"There are certain hiccups in the program that can be improved to make it more user friendly."
"When I started using Constant Contact creating email was very flaky, in terms of crashes and usability (perhaps compared to Weebly etc.). It has improved, however, still needs improvement and email creation still seems clunky and limited compared to other online solutions or website building tools."
"Customer Service: I really haven’t had to use customer service much but it is only by email which is unfortunate."
"The solution should improve its reporting feature. There should be more transparency around API development. At the moment, the clients are pushing custom API into the mail, so we don't have too much visibility regarding what endpoints they're pushing the data into."
"It needs more formatting flexibility, such as the ability to wrap text around photos."
"It gives me errors every time I try to send a newsletter to more than 400 people at a time."
"The video embedding doesn’t render until you send a campaign, which makes it hard to see the layout."
"The WYSIWYG editor doesn't work in the email client that IBM uses, so I've had to completely code out the email."
"I don't have any issues with the service."
"List management could be more scalable."
 

Pricing and Cost Advice

"The cost is fair, and you end up making enough in sales to pay for it."
"I primarily use the free version, but sometimes, for specific client needs, we may have to purchase different versions or packages."
"MailChimp is affordable."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
Outsourcing Company
10%
Construction Company
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise2
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise3
Large Enterprise9
 

Comparisons

 

Also Known As

Retention Science
No data available
 

Overview

 

Sample Customers

Pajama Program
The Atlantic, WNYC, Sierra Nevada, New York Times
Find out what your peers are saying about Constant Contact vs. MailChimp and other solutions. Updated: June 2026.
899,283 professionals have used our research since 2012.