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MailChimp vs Mandrill comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MailChimp
Ranking in Cloud Email
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
Mandrill
Ranking in Cloud Email
10th
Average Rating
8.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Cloud Email category, the mindshare of MailChimp is 7.2%, down from 14.8% compared to the previous year. The mindshare of Mandrill is 3.3%, up from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
MailChimp7.2%
Mandrill3.3%
Other89.5%
Cloud Email
 

Featured Reviews

Ghias Ahmad - PeerSpot reviewer
Network Officer at Punjab Information Technology Board
Good for digital marketing purposes, such as creating and managing email campaigns
Mailchimp could be more user-friendly for setting up WordPress websites. Some of the complex settings can be time-consuming to configure. So, setting up Mailchimp for WordPress websites can be time-consuming for an average user but not necessarily difficult. It's time-consuming, especially when adding custom code to email campaigns. It requires some experience and knowledge to do it effectively.
it_user229338 - PeerSpot reviewer
Director with 1,001-5,000 employees
It's very straightforward to set up, but you have to be technical to do it.
The HTML templating functionality was the most important feature/reason for us to move to their service. A must in today’s customer contact environment, but the out of the box analytics have also been very valuable. In a customer service environment, it is imperative to know that the customer is receiving the message, and in a timely manner.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customer Service: Excellent. Technical Support: Very good."
"Running email campaigns is easy and straightforward."
"Now, with Mailchimp it is so much easier to send mailings to our members."
"This is a great way for DigiEnable to keep in touch with its clients, users, subscribers, and charities and groups it supports, and it's a vital tool in the online communications strategy for any business, meaning you can build better relationships with your clients, keep in touch more, and you'll build better projects for years to come."
"I only use the free version of MailChimp and I find it to be perfect for my needs."
"We have been happily using MailChimp for all our email marketing needs."
"The email scheduling has been quite useful."
"MailChimp's most important functionality is its automation feature."
"Being able to track open and click rates, so we can adjust email content appropriately."
"The superior customer service we can now offer our clients is a differentiator when it comes to client retention and winning new business."
 

Cons

"The training materials need work."
"Its admin interface, particularly for setting up a new campaign, is not the most intuitive."
"The WYSIWYG editor doesn't work in the email client that IBM uses, so I've had to completely code out the email."
"It needs more formatting flexibility, such as the ability to wrap text around photos."
"Pretty much everything, and the RSS campaign is the only reason we stick with MailChimp."
"It would be great to be able to create broader segments for campaigns."
"While it has many capabilities it could be more user-friendly."
"The video embedding doesn’t render until you send a campaign, which makes it hard to see the layout."
"It was on the slow side."
 

Pricing and Cost Advice

"I primarily use the free version, but sometimes, for specific client needs, we may have to purchase different versions or packages."
"MailChimp is affordable."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Outsourcing Company
10%
Construction Company
9%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise3
Large Enterprise9
No data available
 

Comparisons

 

Overview

 

Sample Customers

The Atlantic, WNYC, Sierra Nevada, New York Times
SoundCloud, Envato, Trello
Find out what your peers are saying about MailChimp vs. Mandrill and other solutions. Updated: June 2026.
902,588 professionals have used our research since 2012.