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Real User
Top 20
Good for medium sized networks but the UI needs improvement

What is our primary use case?

We use it to deploy the firewall. Sometimes we use the newer version, sometimes the older version. It depends.

What is most valuable?

In terms of valuable features, Juniper firewall filtering is good.

What needs improvement?

Juniper SRX's UI is very bad. We have to use CLA all of the time and Sky ATP. If I compare Fortinet with SRX, particularly for filtering websites and email addresses, SRX is very very difficult.

For how long have I used the solution?

I have been using Juniper SRX for the last five to six years.

What do I think about the stability of the solution?

It is good for a medium sized network. It depends how it is deployed. If you look at the Gartner rating, Juniper is not among the top rankers.

What do I think about the

What is our primary use case?

We use it to deploy the firewall.

Sometimes we use the newer version, sometimes the older version. It depends.

What is most valuable?

In terms of valuable features, Juniper firewall filtering is good.

What needs improvement?

Juniper SRX's UI is very bad. We have to use CLA all of the time and Sky ATP.

If I compare Fortinet with SRX, particularly for filtering websites and email addresses, SRX is very very difficult.

For how long have I used the solution?

I have been using Juniper SRX for the last five to six years.

What do I think about the stability of the solution?

It is good for a medium sized network. It depends how it is deployed.

If you look at the Gartner rating, Juniper is not among the top rankers.

What do I think about the scalability of the solution?

The scalability is fine.

How are customer service and technical support?

Since COVID, the tech support is not much good. You have to wait a long time. For example, if you open up a case, you don't know how much time it will be before they come and if the person opening the ticket is even experienced.

How was the initial setup?

Because I have been using Juniper for five years, for me the setup is not hard. But compared to FortiGate it is much more difficult for new users.

What's my experience with pricing, setup cost, and licensing?

It is on a subscription basis, mostly yearly. It totally depends on the customer. The customer gets a discount on the hardware.

What other advice do I have?

On a scale of one to ten, I would give Juniper SRX a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Team Manager - Networks at a tech services company with 1,001-5,000 employees
Real User
Customizable policy control, supports EEE routing, and the technical support is impressive
Pros and Cons
  • "The EEE security controls allow us to make policy restrictions, so I can customize port numbers to allow or limit control."
  • "It should be easier to escalate support tickets."

What is our primary use case?

We use Juniper for EEE routing and we also use the gateway feature.

What is most valuable?

The most valuable features are routing and policy security.

The EEE security controls allow us to make policy restrictions, so I can customize port numbers to allow or limit control.

The Juniper SRX protects against DDoS attacks. 

What needs improvement?

When we first tested the serial interface on our model, it did not work.

It should be easier to escalate support tickets.

For how long have I used the solution?

We have been working with Juniper SRX for eight or nine years.

What do I think about the scalability of the solution?

We sized this solution based on our bandwidth, so scalability has not been a problem.

How are customer service and technical support?

The support that we receive from the partner is good. They are available if you are looking for a replacement or an upgrade, and they worked with me when it came to sizing the router according to our bandwidth.

They were also able to find a workaround to the problem that we were having with the serial interface not working on our SRX550-M.

The only issue with technical support is that it depends on the escalation.

Which solution did I use previously and why did I switch?

We also have a small number of Cisco routers but we rely primarily on Juniper. The Cisco products are more expensive.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

Overall, this is a really good product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Juniper SRX. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Senior Network Engineer at a tech services company with 10,001+ employees
MSP
A high performance security solution with a clever network operation system
Pros and Cons
  • "I like the Junos OS, which has been very good for me. It's very clever."
  • "Sometimes committing configurations takes a lot of time in Juniper because of the connections, and it could be a little bit faster."

What is most valuable?

I like the Junos OS, which has been very good for me. It's very clever. I can find everything I want, I can commit changes, and I can throwback. I think it has very good features. I like Juniper because of Junos.

What needs improvement?

I think it needs some automation. I have to find an API for Python and so on, which is quite different from a typical solution. Sometimes committing configurations takes a lot of time in Juniper because of the connections, and it could be a little bit faster. Their documentation could also be better.

For how long have I used the solution?

I've been using Juniper SRX for about ten years.

What do I think about the stability of the solution?

Juniper SRX is very stable.

What do I think about the scalability of the solution?

It's not very scalable because you need some experience with Juniper. I know that it's difficult for people who are familiar with Cisco to start Junos. Compared to Cisco, 
Juniper also has very bad documentation.

How are customer service and technical support?

I think technical support is good.

Which solution did I use previously and why did I switch?

We're also using Check Point at the moment.

How was the initial setup?

The initial setup is easy for me because I have some papers with notes that help me.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

What other advice do I have?

I would advise people interested in using this solution to start learning Junos.

On a scale from one to ten, I would give Juniper SRX a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager (Engineering Department) at a comms service provider with 10,001+ employees
Real User
Top 5
Straightforward installation, easy to use user interface, but could be more stable

What is our primary use case?

We use Juniper SRX for branch offices or for small office use.

What is most valuable?

The GUI is simple to use.

For how long have I used the solution?

I have been using Juniper SRX for approximately 20 years.

What do I think about the stability of the solution?

Juniper SRX is stable, but it could improve. FortiGate has better stability than Juniper SRX.

What do I think about the scalability of the solution?

Juniper SRX could improve the scalability to compete better with other solutions, such as  FortiGate. We have less than 10% of our customers using Juniper SRX.

Which solution did I use previously and why did I switch?

We use FortiGate solutions and we have been deploying them more than Juniper SRX because of the benefits.

How

What is our primary use case?

We use Juniper SRX for branch offices or for small office use.

What is most valuable?

The GUI is simple to use.

For how long have I used the solution?

I have been using Juniper SRX for approximately 20 years.

What do I think about the stability of the solution?

Juniper SRX is stable, but it could improve. FortiGate has better stability than Juniper SRX.

What do I think about the scalability of the solution?

Juniper SRX could improve the scalability to compete better with other solutions, such as 
FortiGate.

We have less than 10% of our customers using Juniper SRX.

Which solution did I use previously and why did I switch?

We use FortiGate solutions and we have been deploying them more than Juniper SRX because of the benefits.

How was the initial setup?

The installation is straightforward.

The time of the deployment depends on the complexity of the environment. If the customer requires HA deployment and the configuration could take longer time. On average, for a small-scale branch office, it can be completed within one day, which includes testing. If the customer does not have any special preference on the policy and they do not have any IP tunnels then it could be completed within half a day.

What about the implementation team?

We have an in-house team of 10 engineers that do the implementation and maintenance of the solutions we provide.

What other advice do I have?

I rate Juniper SRX a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Pre-sales manager at RETO Industrial S.A. de. C.V.
Real User
Top 5
Delivers security and advanced protection services
Pros and Cons
  • "We think they have a good interface, the operating system is good, it's robust. It has plenty of great features, and the relation between the cost and benefits works for our business."

    What is our primary use case?

    Many customers of ours use Juniper firewalls — almost 30 enterprise companies in total. 

    What is most valuable?

    We have explored perimeter security; however, we have not had the chance to group all the security solutions from Juniper. In relation to perimeter firewalls, we have had a good experience. We have been working with Juniper for about 10 years now, and I think it's a good brand in the market in general. In the past, they had some issues involving integration with different products in the portfolio, but currently, I think they have solved that issue. Speaking about our experience with perimeter firewalls, we feel comfortable. We think they have a good interface, the operating system is good, it's robust. It has plenty of great features, and the relation between the cost and benefits works for our business.

    What needs improvement?

    They recently improved this solution. Currently, I feel comfortable with Juniper in general.

    What do I think about the stability of the solution?

     

    How are customer service and technical support?

    Support is good. We speak to them quite often.

    How was the initial setup?

    The initial setup was very simple.

    Which other solutions did I evaluate?

    Currently, we plan on exploring more products and solutions geared toward cloud security.

    What other advice do I have?

    Overall, on a scale from one to ten, I would give Juniper SRX a rating of nine.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    IT System Engineer at a computer software company with 201-500 employees
    Real User
    Top 5
    A stable high-performance network security solution that's easy to use

    What is our primary use case?

    We use Juniper SRX to create VPN tunnels to the data center.

    What is most valuable?

    I like that Juniper SRX is easy to use, scalable, and stable with good performance.

    What needs improvement?

    In the next release, I would like to have a better web interface. It needs to be more user-friendly. Right now, you can only access many features through the console.

    For how long have I used the solution?

    We have been using Juniper SRX for about five years.

    What do I think about the stability of the solution?

    Juniper SRX is a stable solution that performs well.

    What do I think about the scalability of the solution?

    Juniper SRX is a scalable solution.

    How are customer service and technical support?

    Technical support is brilliant, but I guess you…

    What is our primary use case?

    We use Juniper SRX to create VPN tunnels to the data center.

    What is most valuable?

    I like that Juniper SRX is easy to use, scalable, and stable with good performance.

    What needs improvement?

    In the next release, I would like to have a better web interface. It needs to be more user-friendly. Right now, you can only access many features through the console.

    For how long have I used the solution?

    We have been using Juniper SRX for about five years.

    What do I think about the stability of the solution?

    Juniper SRX is a stable solution that performs well.

    What do I think about the scalability of the solution?

    Juniper SRX is a scalable solution.

    How are customer service and technical support?

    Technical support is brilliant, but I guess you have to pay for it.

    How was the initial setup?

    The initial setup was straightforward. The time it takes to implement this solution depends on the complexity of the configuration.

    What about the implementation team?

    We implemented this solution by ourselves.

    What's my experience with pricing, setup cost, and licensing?

    In general, their price definitely couldn't be cheaper. 

    What other advice do I have?

    I would recommend this solution to potential users.

    On a scale from one to ten, I would give Juniper SRX a ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Owner & CEO at a comms service provider with 1-10 employees
    Real User
    Top 5
    Straightforward to setup, reliable, and scalable, with perfect technical support

    What is our primary use case?

    The primary use case of this solution is as a firewall and a security gateway. 

    What is most valuable?

    The most valuable feature is the support.

    What needs improvement?

    The user interface and the GUI need improvement. In the next release, I would like to see mobile support.

    For how long have I used the solution?

    I have been using Juniper SRX for ten years. We are using various versions.

    What do I think about the stability of the solution?

    It's a stable solution.

    What do I think about the scalability of the solution?

    Juniper SRX is scalable. We have 10 users in our organization.

    How are customer service and technical support?

    Technical support is perfect.

    Which solution did I use previously and why did I switch?

    We have not used…

    What is our primary use case?

    The primary use case of this solution is as a firewall and a security gateway. 

    What is most valuable?

    The most valuable feature is the support.

    What needs improvement?

    The user interface and the GUI need improvement.

    In the next release, I would like to see mobile support.

    For how long have I used the solution?

    I have been using Juniper SRX for ten years.

    We are using various versions.

    What do I think about the stability of the solution?

    It's a stable solution.

    What do I think about the scalability of the solution?

    Juniper SRX is scalable.

    We have 10 users in our organization.

    How are customer service and technical support?

    Technical support is perfect.

    Which solution did I use previously and why did I switch?

    We have not used another product previously.

    How was the initial setup?

    The initial setup is straightforward and it took three hours to deploy.

    Juniper SRX does not require a lot of maintenance.

    What about the implementation team?

    We did not implement it ourselves. We had help from technical support.

    What other advice do I have?

    We plan to continue the usage of this program in the future.

    This is a product that I can recommend to others who are planning to implement it.

    I would rate Juniper SRX a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Head Of Network & Technical Support at a financial services firm with 501-1,000 employees
    Real User
    Top 5
    Stable with good support, but the configuration should be easier to do

    What is our primary use case?

    We are using this product as our Firewall.

    What needs improvement?

    The configuration is difficult and it should be easier.

    For how long have I used the solution?

    I have been using Juniper SRX for three years.

    What do I think about the stability of the solution?

    Juniper is stable and I haven't had any problems.

    What do I think about the scalability of the solution?

    The hardware is scalable and we have about 500 users.

    How are customer service and technical support?

    Juniper supports their products very well.

    Which solution did I use previously and why did I switch?

    I have experience with Fortinet and Sophos and I found that the installation and configuration were easier with these solutions.

    How was the initial setup?

    This product…

    What is our primary use case?

    We are using this product as our Firewall.

    What needs improvement?

    The configuration is difficult and it should be easier.

    For how long have I used the solution?

    I have been using Juniper SRX for three years.

    What do I think about the stability of the solution?

    Juniper is stable and I haven't had any problems.

    What do I think about the scalability of the solution?

    The hardware is scalable and we have about 500 users.

    How are customer service and technical support?

    Juniper supports their products very well.

    Which solution did I use previously and why did I switch?

    I have experience with Fortinet and Sophos and I found that the installation and configuration were easier with these solutions.

    How was the initial setup?

    This product is easy to install but difficult to configure. It takes perhaps three hours to deploy.

    What about the implementation team?

    I completed the deployment myself. There are three people who work on it, including two administrators and the head of Network Infrastructure.

    Which other solutions did I evaluate?

    We plan on buying an SRX370 within the next year.

    What other advice do I have?

    I would rate this solution a five out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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