Try our new research platform with insights from 80,000+ expert users
Ivanti Service Desk [EOL] Logo

Ivanti Service Desk [EOL] Reviews

Vendor: Ivanti
3.8 out of 5
767 followers
Start review

What is Ivanti Service Desk [EOL]?

Featured Ivanti Service Desk [EOL] reviews

 
 
Key learnings from peers

Valuable Features

Room for Improvement

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Government
19%
Computer Software Company
13%
Financial Services Firm
11%
Healthcare Company
10%
Manufacturing Company
10%
Retailer
7%
Comms Service Provider
6%
Real Estate/Law Firm
6%
Legal Firm
4%
Media Company
3%
Non Profit
3%
Performing Arts
3%
Pharma/Biotech Company
1%
Hospitality Company
1%
Construction Company
1%
Wholesaler/Distributor
1%
 

Ivanti Service Desk [EOL] reviews

Sort by:
PeerSpot user
Senior Manager - Strategic Initiatives | Project Management | Reporting & Analytics at a hospitality company with 10,001+ employees
Verified user of Ivanti Service Desk [EOL]
Apr 25, 2023
Scalable but interface can be improved

Pros

"The initial setup was quite simple; installing just took a few minutes."

Cons

"The interface can be improved. It can be made more interactive for self-service users. "
BA
IT Manager at Public Transportation Company
Verified user of Ivanti Service Desk [EOL]
Nov 20, 2022
Very good incident management; unfortunately lacks integration with other systems

Pros

"Incident management is a valuable feature."

Cons

"The mobile service is minimal and doesn't provide sufficient capabilities. "
Find out what your peers are saying about IT Service Management (ITSM). Updated May 2025
854,338 professionals have used our research since 2012.
Sayed Munir - PeerSpot user
Senior Consultant at a tech services company with 10,001+ employees
Verified user of Ivanti Service Desk [EOL]
Mar 27, 2022
Product version discussed: Latest version
Beneficial connectors, useful service requests, and setup straightforward

Pros

"The most valuable features of the Ivanti Service Desk are service requests and incident management."

Cons

"Ivanti Service Desk could improve the GUI because it is not as good as other solutions, such as BMC or ServiceNow. If Ivanti Service Desk works on the GUI and makes it more user-friendly, and its content more attractive it might help the solution in the long run."
David Gillen - PeerSpot user
Lifetime Process Manager at a government with 201-500 employees
Verified user of Ivanti Service Desk [EOL]
May 20, 2022
It offers us the flexibility to use the tool across multiple departments, not just IT

Pros

"Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent. "

Cons

"You have limited ability to customize how Ivanti renders. It's a fairly strict design that doesn't offer you much freedom to alter the rigid, two-column layout on the screen. You can choose between one column or two, but that's about it. The presentation is probably the biggest weakness. "
NH
Security Consultant at IBM Thailand
Verified user of Ivanti Service Desk [EOL]
May 23, 2022
Automatic tracking and cloud storage make reviewing easy

Pros

"The best feature is that SLAs are automatically tracked, so when we breach something, we can set up email escalations as well."

Cons

"When we need to implement changes, it usually takes two to three days to happen, making it a very time-consuming process. "
PeerSpot user
IT Senior Manager/ User Support at a insurance company with 501-1,000 employees
Verified user of Ivanti Service Desk [EOL]
Feb 13, 2021
Good stability, good scalability, and useful for incident management and service request management

Pros

"Incident management and service request management features are the most valuable."

Cons

"The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow. "
PeerSpot user
Director of Technology Integration Services with 501-1,000 employees
Verified user of Ivanti Service Desk [EOL]
Jun 19, 2018
It is highly configurable, though you must be very technical to configure it

Pros

"It is highly configurable with PinkVERIFY status."

Cons

"You must be very technical to configure it."
PeerSpot user
Solution Architect at a tech services company with 51-200 employees
Verified user of Ivanti Service Desk [EOL]
May 17, 2023
A stable and scalable solution that supports standard KPIs

Pros

"The tool supports a lot of standard reporting KPIs. "

Cons

"The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not able to do the data movement with the package push. "