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HubSpot CRM Reviews

Vendor: HubSpot
4.1 out of 5

What is HubSpot CRM?

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Helped 853,823 peers since 2012

Featured HubSpot CRM reviews

HubSpot CRM mindshare

As of May 2025, the mindshare of HubSpot CRM in the CRM category stands at 2.3%, up from 2.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM

PeerResearch reports based on HubSpot CRM reviews

TypeTitleDate
CategoryCRMMay 31, 2025Download
ProductReviews, tips, and advice from real usersMay 31, 2025Download
ComparisonHubSpot CRM vs Salesforce Sales CloudMay 31, 2025Download
ComparisonHubSpot CRM vs Microsoft Dynamics CRMMay 31, 2025Download
ComparisonHubSpot CRM vs SAP CRMMay 31, 2025Download
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Microsoft Dynamics CRM3.911.1%93%78 interviewsAdd to research
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Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
12%
Government
11%
Financial Services Firm
9%
Manufacturing Company
7%
Wholesaler/Distributor
5%
Educational Organization
5%
Healthcare Company
4%
University
4%
Performing Arts
4%
Construction Company
3%
Energy/Utilities Company
2%
Insurance Company
2%
Media Company
2%
Real Estate/Law Firm
2%
Non Profit
2%
Outsourcing Company
2%
Legal Firm
2%
Hospitality Company
1%
Retailer
1%
Logistics Company
1%
Non Tech Company
1%
Pharma/Biotech Company
1%
Consumer Goods Company
1%
Security Firm
1%

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HubSpot CRM reviews

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Charles Dickens - PeerSpot user
President at iCIO, Inc
Verified user of HubSpot CRM
Jan 7, 2025
Effortlessly manage relationships with seamless contact data integration

Pros

"The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have."

Cons

"HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality."
KA
Director at Big Billion Ventures Pvt Ltd
Verified user of HubSpot CRM
Jan 12, 2025
360-degree customer insights and marketing automation but needs more customization options

Pros

"The feature that I find valuable is the customer 360-degree view and the marketing automation."

Cons

"A better CRM can be achieved by providing more customization features."
Find out what your peers are saying about HubSpot CRM. Updated May 2025
853,823 professionals have used our research since 2012.
Kartikeya Prahlad - PeerSpot user
Sr Director of Global Inside Sales at a consultancy with 11-50 employees
Verified user of HubSpot CRM
Jan 26, 2025
Automation capabilities for creating workflows have streamlined processes

Pros

"The automations that HubSpot provides, such as creating sequences and the playbooks they have, are valuable."

Cons

"They are trying to make it better by adding agent.ai to HubSpot, however, it's in a very early stage. "
MarianaPiñeres - PeerSpot user
Customer Success Manager Latam at ElectroNeek
Verified user of HubSpot CRM
Dec 24, 2024
Personalize communication effortlessly and streamline lead management while enjoying excellent support

Pros

"The calling option from any region is beneficial."

Cons

"I would need to try the product again to refresh my knowledge and give a recommendation."
Siegmar-Schuenke - PeerSpot user
Operation manager at OpenCage
Verified user of HubSpot CRM
Jul 17, 2024
Navigation for sales representatives is not very easy but offers enhanced AI features for users

Pros

"The product is user-friendly for sales personnel and other salespeople."

Cons

"I believe that the navigation for sales representatives is not very good, and the tool needs improvement since it has become a mess with too much information to manage."
SM
Director at Xander & Thomas
Verified user of HubSpot CRM
Jan 14, 2025
The integrated inbox has increased functionality but setup requires many clicks

Pros

"It is quite customizable if I know what I am doing."

Cons

"Sometimes, the usability is not intuitive."
VikasAgarwal - PeerSpot user
Founder & CTO at Naks Digital Consulting
Verified user of HubSpot CRM
Jan 20, 2024
Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation

Pros

"The permission system is great, so you can really decide who gets what permissions. "

Cons

"There is room for improvement in pricing. The pricing strategy that they have is way too clever. "
Stefano Gulbalis - PeerSpot user
Chief Innovation Officer - FOUNDER- Channels Strategy - Nebulai - A Digital Transformation Corp. at Nebulai
Verified user of HubSpot CRM
Jun 23, 2024
User-friendly, flexible, and can be integrated with other tools to enhance productivity

Pros

"The tool is user-friendly."