What is our primary use case?
Most of the Huawei routers we use are for alternative network connections. For example, we have our fiber internet, which is connected through Cisco. However, during downtime, we connect Huawei to the 4G network through their routers. They provide an alternative connection. They also provide Wi-Fi on the premises.
What is most valuable?
The basic features are great. We can connect to the internet through SIM cards, through the phone network, to 4G and 5G networks.
It provides Wi-Fi on the premise and basic switching and routing capabilities on facilities.
They're straightforward to set up. Even a non-technical user can just take a Huawei Switch with a few lines of documentation, and they're able to put them online. They have the ability to use them even a totally new or non-technical user. It's a bit easier to use.
What needs improvement?
It’s hard to get technical support.
For how long have I used the solution?
I’ve been using the solution for two years.
What do I think about the stability of the solution?
They are less stable than Cisco, however. They are quite stable. They're acceptable.
What do I think about the scalability of the solution?
The solution is scalable.
We have between 400 to 500 users, depending on the number of people in the office. On Fridays, when everybody has to come to the office, we have around 500 people.
How are customer service and support?
The tech support is not very good. It's a bit hard to get tech support for Huawei products.
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup is very straightforward and very easy.
It takes minutes to set up Huawei products. It's very easy and straightforward, and the beauty with them is that they provide an automated setup. You only click next, next, and do so under very good guidance. Or if you have to put a password, there is an explanation there on how to put a password that may meet these security standards. It's self-explanatory. You can easily set it up.
What about the implementation team?
We did not require outside help. For example, we did not require any external service at our site and even at our client site. Since we provide integrated services, it's so easy for us, even when we go to client sites.
From the experience that our clients have had, if we deliver Huawei products, they can set it up themselves without requiring an integrator.
What's my experience with pricing, setup cost, and licensing?
Users pay once, and then they have the solution. You don’t need to constantly pay for licensing. They're also cheaper than competitor programs.
What other advice do I have?
We’re using the latest version. I don't know the exact version that we have. They're updated year after year.
I recommend them. They're good, they're stable, and they are easy to set up. For people who don't have any technical background, I would recommend Huawei.
I’d rate the solution seven out of ten.
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.