Dynatrace (Private Offer Only) Reviews

Hyundai Auto and POSCO are the two major customers for Dynatrace (Private Offer Only). The major part of our implementation is full-stack monitoring, which includes full-stack observability with infrastructure monitoring and application monitoring.

The biggest advantage of Dynatrace (Private Offer Only) is that root cause analysis performs better than competitors. The second advantage is that the OneAgent function is easier for customers to implement or adjust the implementation for different environments.

Because of the OneAgent, it is significantly faster for customers to set up an APM or observability solution for their environment. With DataDog and New Relic, the setup process takes considerably more time.

There are several disadvantages with Dynatrace (Private Offer Only). First, the development team prefers to have an X-View, but Dynatrace (Private Offer Only), DataDog, and New Relic did not provide an X-View of the transaction.

Second, some DataDog users complained about Dynatrace (Private Offer Only) requiring more clicks to figure out problems. DataDog attempts to display major issues on one screen without forcing users to click more. Dynatrace (Private Offer Only) is more geared toward true engineers, forcing users to click more options or buttons.

Third, pricing is a significant issue, particularly in Korea. When I was operating as a distributor, Korea did not have a country manager or country director for an extended period. Although there was an engineer and an account executive, there was no country manager equivalent to DataDog or New Relic. When DataDog provided strategic pricing, Dynatrace (Private Offer Only) was unable to offer comparable options. Additionally, Dynatrace (Private Offer Only) continues to force customers to pay more at renewal. While New Relic and DataDog also have price increases during renewal, they typically waive these increases. However, Dynatrace (Private Offer Only) consistently requests customers to accept the uplifting. This pricing approach is the major reason why we lost customers in Korea.

As a sole distributor, I sold Dynatrace (Private Offer Only) from 2015 to 2020 for six years. Subsequently, when I moved to Innotena MocomSYS, I have been selling Dynatrace (Private Offer Only) for four years.

Dynatrace (Private Offer Only) does not have stability problems. However, there was a significant crash on the SaaS service last month. Prior to that incident, such problems were rare for an extended period.

Scalability is genuinely exceptional. I heard from a customer who initially used only 20 or 30 hosts but eventually expanded to more than 500 hosts. The expansion was easier than with other local solutions or with DataDog and New Relic. I believe the scalability is strong compared to competing solutions.

Technical support was the best among all competitors a few years ago. However, something changed two or three years ago. Whenever our engineers submit technical tickets with questions, the response has been very slow for the last two or three years. I am uncertain about the reason for this change.

Dynatrace (Private Offer Only) is somewhat complex to understand how it functions, but the implementation process does not require deploying numerous agents. You only need to implement one agent and configure it appropriately. The implementation is considerably easier than DataDog and New Relic. However, there is a difference in ease of use. With New Relic and DataDog, customers find it easier to implement the solution independently. Overall, Dynatrace (Private Offer Only) is challenging to understand initially, but it is faster if you know how to use it. This differs from DataDog, which is easier for customers to learn initially.

Because of the OneAgent, it is significantly faster for customers to set up an APM or observability solution for their environment compared to DataDog and New Relic, which require considerably more time. However, this presents a challenge because no one in a customer's company has concrete value or metrics about how much time or resources they saved. Customers focus only on how much money they spend, but I am certain that time and resources are also part of the budget. It is difficult to persuade a customer to understand how much they saved. This is why many customers purchased Dynatrace (Private Offer Only) for one or two years. However, after one or two years, they realized the uplifting price was high and their major system problems were resolved. They then felt they no longer needed additional APM or observability to control or manage their system. After resolving major problems, their system became stable, and they began seeking more affordable solutions.

Dynatrace (Private Offer Only) does have a substantial impact, but not every customer appreciated it because the price was quite steep. Although they valued the functions compared to DataDog and New Relic, and considering the famous domestic solution called WhaTap and numerous open-source options, the price was too high. Customers recognized the optimizing function but viewed the price as a significant barrier.

New Relic does not have many users in Korea, but DataDog demonstrates a significant difference in market presence. Their marketing and sales efforts are incomparable. In Korea, Dynatrace (Private Offer Only) has one sales executive, two engineers, and one channel manager, totaling only four people. In contrast, DataDog in Korea has 125 people, including approximately 60 sales executives, 30 for enterprise and 30 for commerce, five marketing people, 10 SDRs who conduct cold calls, and approximately 35 engineers. The numbers are overwhelming, and their activity level in marketing and other areas is substantially greater.

For DataDog and New Relic, operations are almost entirely cloud-based services. Dynatrace (Private Offer Only) operates differently. Although they are now implementing in cloud environments, most customers implement Dynatrace (Private Offer Only) in staging or legacy environments rather than in the cloud.

This presents another problem because in the Marketplace, customers can purchase Dynatrace (Private Offer Only), New Relic, or DataDog. However, the major partners of New Relic and DataDog are AWS, Azure, or Google MSP in Korea. These providers are essentially selling cloud services that include APM functionality. Customers can choose to purchase a cloud service through the marketplace or purchase the APM together. Dynatrace (Private Offer Only), however, does not have a partnership with AWS MSP. Consequently, customers are unaware of Dynatrace (Private Offer Only) and do not purchase it through the marketplace.

I would rate this review a 6 out of 10.

My major use cases for Dynatrace (Private Offer Only) involve taking care of performance testing and engineering. Whenever I run those tests, I monitor my app server, database server, web server, all the servers, and database performance through Dynatrace (Private Offer Only), primarily for performance engineering work.

I can optimize application performance across the environment with Dynatrace (Private Offer Only). The whole reason for doing performance engineering is to achieve this optimization. Dynatrace (Private Offer Only) gives me the visibility to identify where the problem is, and that is where I take action by talking to the development team, architect, and everyone involved, making changes, and then rechecking the performance.

The most beneficial feature of Dynatrace (Private Offer Only) for me is the drill-down analysis, which I believe is the most critical feature. It allows me to drill down on each response time, identify where it consumes more or is within the SLA, and figure out where the anomaly or abnormal behavior of the application is rooted.

Regarding transaction-level insights, they help me understand interdependencies because I can see the critical path very clearly. Thanks to the drill-down analysis, I see how each transaction is interconnected and what different APIs or microservices are interacting with different components in the application, which is reflected through the transactions. It helps in a very great way, and the visibility is very clear and fast.

There is an obvious return on investment with Dynatrace (Private Offer Only). I monitor different applications, and because of Dynatrace (Private Offer Only), I perform the monitoring and then take decisive action to make applications perform better. That ensures my end customer will not leave, helping sustain the application in the market. To ensure overall operability and application utilization globally, a performance engineering suite must be in place, and Dynatrace (Private Offer Only) is the best assistant for that.

One area for improvement I see for Dynatrace (Private Offer Only) is that New Relic is a little more end-user friendly. Dynatrace (Private Offer Only) requires some amount of training. I think Dynatrace (Private Offer Only) can work in that direction, and now that it has already integrated AIOps, I believe they are taking a step in the right direction. There is nothing disadvantageous; there is always room for improvement, especially for first-time customers and users of Dynatrace (Private Offer Only).

I have not purchased Dynatrace (Private Offer Only) myself because I used it as an employee of certain organizations. However, I know for sure that Dynatrace (Private Offer Only) is a little costlier compared to New Relic and AppDynamics. It might want to consider reducing its cost, pricing model, or come up with different pricing models to capture untapped markets globally. A smaller organization might not be able to afford a license.

The area that is still lacking involves expanding Dynatrace (Private Offer Only) network and working to replace AppDynamics and New Relic, even if it takes a toll on pricing. Once Dynatrace (Private Offer Only) covers the entire market globally and is in every organization with no other tools competing, they can raise their price later alongside all new features being added. I think a pricing strategy is essential for improvement.

I started working with Dynatrace (Private Offer Only) in 2015.

For the stability of Dynatrace (Private Offer Only), I would give it ten points. Dynatrace (Private Offer Only) is the most stable.

For scalability, I can give Dynatrace (Private Offer Only) ten points. Dynatrace (Private Offer Only) is the pioneer in performance engineering and application performance monitoring, making anything technically related to Dynatrace (Private Offer Only) a ten out of ten.

The technical support of Dynatrace (Private Offer Only) is extremely professional and very helpful. I rate them ten out of ten.

Currently, I am not dealing with New Relic, but I was using it a couple of years back and had a good time utilizing it.

The initial setup deployment part for Dynatrace (Private Offer Only) requires some effort; it is mostly straightforward now. When we did the setup, it has become better, but earlier it used to require a call with a subject matter expert, or if I purchased a support license, the Dynatrace (Private Offer Only) team could support installation at my end. Now we have one agent and all, which has made things better. However, ten years back, it was more conservative, and connecting to support was necessary. Installation has certainly become much simpler since then.

There is an obvious return on investment with Dynatrace (Private Offer Only). I monitor different applications, and because of Dynatrace (Private Offer Only), I perform the monitoring and then take decisive action to make applications perform better. That ensures my end customer will not leave, helping sustain the application in the market. To ensure overall operability and application utilization globally, a performance engineering suite must be in place, and Dynatrace (Private Offer Only) is the best assistant for that.

When monitoring with Dynatrace (Private Offer Only), the impact of full-stack monitoring on user experience insights is that the end-user experience does not get hindered. I am simply monitoring the full-stack suite through Dynatrace (Private Offer Only). The only thing is, when I am doing this during high peak times of application users, I have to be a little more careful not to change anything on Dynatrace (Private Offer Only) or accidentally shut down any servers, which might hinder performance. I must be careful, especially knowing peak times.

I have not used AIOps yet, but given the opportunity in the coming future, I will definitely want to try my hand. I have read about AIOps and think it is a great initiative that can guide a first-time user who is very new to Dynatrace (Private Offer Only). That guidance can come from AIOps rather than searching over the web. The application itself has a large language model integrated where I can feed a query and it will guide me, such as checking this data and knowing where to check that. I think I know what it is all about; it is just that AIOps is something I have not used yet.

The difference between Dynatrace (Private Offer Only) and others is that it has the first-mover advantage. Dynatrace (Private Offer Only) is by and large the first APM tool in the market, and every other tool that comes after is a blatant copy. They change the UI and functionalities, but Dynatrace (Private Offer Only) is the original. It is the greatest of all time APM tool; everything you can get is very easy to understand, and it has its own customer care support where I can reach out and get tutorials. This is not the case with AppDynamics and New Relic, and that is why I differentiate them.

Regarding future features and integrations in Dynatrace (Private Offer Only), I think my point earlier was that ten years ago, it required training to use Dynatrace (Private Offer Only); otherwise, users might get lost. Now that AIOps is integrated, with guidance, tutorials, and chat support, everything is in place, making things simpler and easier. I would rate this review a ten out of ten.

In our organization, we have been using Dynatrace (Private Offer Only) for normal APM and cloud infrastructure monitoring as the primary use cases. I would say there is digital experience or real user monitoring, as they call it. The product is good.

The most valuable features I find are the Digital Experience Monitoring, specifically issues around funneling and errors, because it helps the DevOps teams. There is also the functionality for APM through AI, which is Davis. It helps you correlate and identify the root cause of issues, even before they happen, so you are able to address incidents before users complain.

Dynatrace (Private Offer Only) has aided in optimizing application performance across our environments. It has improved significantly, specifically the fact that we have given access to the DevOps team to optimize code, review where errors are, and the experience that the users are experiencing when accessing our mobile application. This has helped the team optimize how their application loads, rectify errors, and subsequently lead to a seamless experience for our customers.

With full-stack monitoring, we are able to identify issues from the infrastructure layer up to what I call the customer-facing application layer. This means we are able to correlate issues that customers are experiencing to either a hardware issue, a code issue, or a workflow issue. This helps us optimize and identify issues in a timely fashion.

One thing I would improve in Dynatrace (Private Offer Only) is definitely the licensing model, as it is expensive. Because if you charge me per 16 GB of RAM, we are an enterprise. Essentially, one machine, one of our servers, or bare-metal systems will, of course, have more than 16 GB RAM. Because we are an enterprise in multiple countries, it runs out expensive compared to some of the competitors who just bill us based on an endpoint or IP address.

Besides the price, I see room for improvement in two areas: logs correlation with APM and the capability to do network monitoring. Dynatrace (Private Offer Only) is not strong at using SNMP and ICMP. We just get basic network monitoring metrics.

I have been working with Dynatrace (Private Offer Only) for roughly five years.

We have never had any issues with availability. Our environment is a managed platform, so it is installed on-premises.

I would rate their technical support highly because they provide support. We normally get support feedback, and they are very straightforward regarding if a functionality is available, maybe in the next release, and we are properly informed.

Regarding the initial setup, I have just remembered that it is easy to deploy Dynatrace (Private Offer Only) because of how the agent works. However, without customization, it is very difficult for someone to build a dashboard for the business executives. You have to sit down with the teams and create the dashboards. The reporting module is not the best because we are forced to do screenshots from the dashboards, which is not good compared to, for example, SolarWinds, where you can schedule reports to executives.

One thing I would improve in Dynatrace (Private Offer Only) is definitely the licensing model, as it is expensive.

We do monitor cloud resources. Our environment is hybrid, so we monitor both on-premises and cloud.

For cloud, I would say it is just the normal metrics in terms of performance of containers, the pods, resource utilization, and issues to do with applications like the Redis cache, and also cloud network monitoring.

Dynatrace (Private Offer Only)'s transaction-level insights have not helped our organization understand interdependencies. That one was a challenge because it is not accurate compared to what we receive from the core banking database. We never utilize that functionality.

The issue is accuracy. The number of transactions versus what we receive on the database shows a big delta.

To sum it up, the additional features I would like include reporting, network monitoring, and an improved licensing model. Those two are our bottlenecks in terms of utilizing the tool. We are doing automation, and it is becoming difficult for us to do reports because even integration with tools like Power BI, I do not know if it is possible, as it is not possible for us to do our custom reports. That would help as opposed to being dependent on Dynatrace (Private Offer Only)'s reporting module, which I have forgotten the name of, as it is very abstract in terms of the reporting data that is there. I would rate this review as a five out of five.

We are using Dynatrace for RUM and performance testing. When we do load testing with BlazeMeter synthetic data, all the activities are monitored by Dynatrace.

Throughout this one year of experience, we have found that we do not need to fix anything with Dynatrace, as it auto-updates our user behavior and bugs without requiring us to fix a baseline. The best feature in Dynatrace is the profiling feature, which requires no manual baseline setup and automatically handles everything. AI capability is being used in Dynatrace, which is why we are not fixing any baseline as it changes daily. When we need to set page load time or anything else in Dynatrace, we do not set it manually. Instead, it is configured according to our customer behavior, with each page being set individually. Transaction-level insight helps us understand interdependencies.

I could identify a disadvantage of Dynatrace regarding costing, as it is very expensive. I believe that Dynatrace could add more integrations, as Datadog has a security test feature, whereas Dynatrace has fewer security test features.

We started using Dynatrace in December.

Dynatrace is 99% stable and reliable.

It is also very scalable.

Support from Dynatrace depends on the costing and license you purchase, and we have received good support. If you take a lower version, you will not get the best support. If I had to rate support from Dynatrace from zero to ten points, I would give eight. Free support from Dynatrace is not acceptable, particularly if you have a lower version and lower license. If you have two or three licenses, the support is also not very good.

Before this, we were using AppDynamics for the last three years, and now we are completing one year with Dynatrace.

Regarding the installation of Dynatrace, it is easy and not difficult.

Dynatrace saves both time and money. Dynatrace sends us alerts frequently if anything happens in our server. We save money because the customer does not experience downtime.

We are comparing Dynatrace with Datadog and New Relic.

For the database, I find all the performance metrics to be the most valuable. For CPU, all the utilization metrics are important. Alerting features that send mail and SMS are excellent. Features that Dynatrace is providing are now being implemented by all other vendors, and they have them. However, the level of monitoring that Dynatrace has is not matched by the other solutions. I would rate this review as an eight out of ten.