DocuSign eSignature Reviews

What is our primary use case?

We use DocuSign to append electronic signatures on our internal and external documents. We also deploy DocuSign for workflow approvals processes throughout the organization.  This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap.  I would recommend DocuSign anytime and any day. DocuSign can be used in various departments, including Procurement, Legal, Accounts, Operations, etc. 

How has it helped my organization?

This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization. It has also reduced the need for staff to move from office to office to get approvals on paper.  It reduced the physical stress of climbing long steps on the staircase to get approvals and increased the rate of completing an approval process using workflows, as even staff on vacation can easily access the system and give an approval seamlessly. 

What is most valuable?

The payment feature has not been valuable to me as this is not available in my region. However, other valuable features include workflow capabilities. This helps in sending a document for approval on different levels. A supervisor can have the first approval before it hits the line manager and moves up again to the divisional director before hitting any other approver even on C-level. The ability to append your exact signature is also a valuable feature for me as we also exchange documentation with external parties that would require your real signature (electronic or not).

What needs improvement?

Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.  

For how long have I used the solution?

I have been using DocuSign for over 4 years. 

What do I think about the stability of the solution?

DocuSign is a stable application.

What do I think about the scalability of the solution?

The application is scalable. 

How are customer service and support?

Customer service and support need improvement.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used some other solutions that did not meet the requirements we needed in my organization

How was the initial setup?

It was a straightforward setup. There were no complications.

What about the implementation team?

We used our in-house team to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

The cost for DocuSign is not cheap. However, it's worth it in the long run. 

Which other solutions did I evaluate?

I evaluated other options before finally settling for DocuSign as it met my requirements. 

What other advice do I have?

With DocuSign, you can go paperless. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other