Coming October 25: PeerSpot Awards will be announced! Learn more
Sr Telecom Analyst at a construction company with 5,001-10,000 employees
Real User
Top 10
Real-time response features, in-depth data collection, and top level stability
Pros and Cons
  • "The real-time response features are valuable for us."
  • "The documentation that they had for the use of their API's was not very helpful."

What is our primary use case?

We use the solution for AB protection and endpoint detection and response.

What is most valuable?

The real-time response features are valuable for us.  The depth of data that the agent collects is all very helpful, and on a forensic standpoint as well.

What needs improvement?

The documentation that they had for the use of their API's was not very helpful. It took us a lot of time to work through their API on how to do it programmatically. Aside from that, we really have not had very much trouble with Crowdstrike.

For an upcoming feature, adding more Linux support for real time response analytics would be helpful. This might be on their roadmap, or maybe even in a very pending release. 

For how long have I used the solution?

We have been using the solution for approximately four months.

Buyer's Guide
CrowdStrike Falcon Complete
September 2022
Learn what your peers think about CrowdStrike Falcon Complete. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,611 professionals have used our research since 2012.

What do I think about the stability of the solution?

Comparing the stability of the solution to other similar products it is at the top.

What do I think about the scalability of the solution?

The scalability was good.

How are customer service and support?

The technical support has been good the entire time. We had the one issue with the APIs but we already dealt with that. The technical support has been good on all of our issues.

How was the initial setup?

The setup is simple and the deployment is straightforward for the agents.

What other advice do I have?

I did not give the solution a ten out of ten because there is always room for improvement.

I rate CrowdStrike Falcon Complete a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Maurizio Spelta - PeerSpot reviewer
Senior Manager at Mazars
Real User
Endpoint and server protection solution that delivers ROI in providing reliable protection against cyber attacks

What is our primary use case?

We use this solution for endpoint and server protection.

What needs improvement?

The reporting for this solution could be improved. This would make it more proactive in showing what happens during enrolment.

What do I think about the stability of the solution?

This is a stable solution and we have not experienced any issues. 

What do I think about the scalability of the solution?

This is a scalable solution and we have more than 100 PCs.

How are customer service and support?

The technical support is good. All it depends on the rules you have in place for the engagement of support.

How was the initial setup?

The initial setup is easy and straightforward. It is easy because we set it up for about 500 endpoints in two day or three days. 

What was our ROI?

We have experienced ROI using this solution. The value is clear when you are able to stop a ransomware attack or other threats. All the money that you put into this protection is the money you save by preventing a problem.

What's my experience with pricing, setup cost, and licensing?

 We pay 40,000 euros to use this solution. 

What other advice do I have?

The engagement rule of this solution is fundamental to its use.The rule you put in place can determine how effective this solution is for your business. 

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Buyer's Guide
CrowdStrike Falcon Complete
September 2022
Learn what your peers think about CrowdStrike Falcon Complete. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,611 professionals have used our research since 2012.
Director Operaciones SOC at IQSEC SA
Real User
Top 5
Good managed detection and response features, and easy to use, but the reporting needs to be improved
Pros and Cons
  • "The most valuable feature is the Managed Detection and Response."
  • "All of our customers complain about the reporting and say that it is very poor."

What is our primary use case?

We are a solution provider and CrowdStrike Falcon Complete is one of the products that we offer to our customers. We have several different customers for which we provide this software as a service. In other cases, customers purchase licenses for it through us and we administrate it.

What is most valuable?

The most valuable feature is the Managed Detection and Response.

What needs improvement?

All of our customers complain about the reporting and say that it is very poor.

Technical support in Latin America could be improved.

It is not difficult to use and it is fast to implement.

I would like to have a feature to collect logs and explore the information.

In the next release, I would like to have a simplified remote installation.

For how long have I used the solution?

CrowdStrike Falcon Complete

What do I think about the scalability of the solution?

It is easy to scale this product. We have approximately 20,000 users.

How are customer service and technical support?

Technical support in Latin America is delayed. Many times, the customers ask for something from support but they speak Spanish, and that delays the response.

How was the initial setup?

The initial setup is straightforward and pretty easy to complete.

The implementation is fast.

What's my experience with pricing, setup cost, and licensing?

The average price is approximately $500 per customer.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
KhushruMistry - PeerSpot reviewer
Chief Information Officer and Senior Vice President at Eureka Forbes Ltd
Real User
Top 10
Easy initial setup
Pros and Cons
  • "The initial setup was easy."
  • "An MDM, Mobile Device Manager, should be added in the next release."

What is our primary use case?

We use the solution for protecting the endpoints.

How has it helped my organization?

The solution simplified our structure.

What is most valuable?

The Falcon Spotlight is a most valuable feature.

What needs improvement?

While the pricing does not bother us, it is a bit on the high side. It could be lower.

An MDM, Mobile Device Manager, should be added in the next release. 

For how long have I used the solution?

We just started implementing CrowdStrike Falcon Complete a couple of weeks ago. 

What do I think about the stability of the solution?

We have only recently started to implement the solution, so I am not in a position to comment on its stability. 

How are customer service and technical support?

We have not had occasion to contact technical support. 

Which solution did I use previously and why did I switch?

We did not use a different solution in the past. 

How was the initial setup?

The initial setup was easy.

What about the implementation team?

We handled the initial setup on our own. We make use of CrowdStrike's help.

What's my experience with pricing, setup cost, and licensing?

The pricing could be lower. The solution is a bit expensive. 

Which other solutions did I evaluate?

In addition to CrowdStrike Falcon Complete, we also looked at FireEye from Palo Alto and at other solutions from Symantec. We decided to go with CrowdStrike Falcon Complete.

What other advice do I have?

I rate CrowdStrike Falcon Complete as an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Engineer Avan Vente at Archimed Bibliothèques
Real User
Effective for finding security beaches, reliable, and scalable

What is our primary use case?

CrowdStrike Falcon Complete is used for EDR and security.

What is most valuable?

The most valuable feature of CrowdStrike Falcon Complete is endpoint detection and response.

For how long have I used the solution?

Ι have been using CrowdStrike Falcon Complete for approximately one year.

What do I think about the stability of the solution?

CrowdStrike Falcon Complete is a stable solution.

What do I think about the scalability of the solution?

The scalability of CrowdStrike Falcon Complete is good.

There are approximately 200 users using this solution in my organization.

How are customer service and support?

The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French language.

I rate the support from CrowdStrike Falcon Complete a three out of five.

How was the initial setup?

The initial setup of CrowdStrike Falcon Complete is straightforward.

I rate the initial setup of CrowdStrike Falcon Complete a four out of five.

What about the implementation team?

We used a consultant to do the implementation of CrowdStrike Falcon Complete.

We have approximately five engineers doing the maintenance and support.

What's my experience with pricing, setup cost, and licensing?

There are different lengths of licenses available, such as three and five years. The price of CrowdStrike Falcon Complete is expensive.

What other advice do I have?

My advice to others is this solution is good for finding security beaches in systems.

I rate CrowdStrike Falcon Complete an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Director of Cloud Security at a comms service provider with 51-200 employees
Real User
Top 10
Good reporting engine and dashboard, good endpoint controls, and effective for protection
Pros and Cons
  • "It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them."
  • "The downside that we see with CrowdStrike is that it is not part of a broader ecosystem. It is an endpoint product. They don't sell firewalls or a broader cybersecurity ecosystem. Some of the behavioral detections could be more robust. It does a good job of stopping common tools and techniques, but when it comes to using Windows utilities, such as PowerShell, etc, it doesn't stop them. These are some of the things where we have been able to get past it. An argument there can be that these are administrative tools, not malware, so maybe it is not its job to stop it, but we see some of the competitive products doing a very good job of detecting behaviors as opposed to malware."

What is most valuable?

It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. 

It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them.

What needs improvement?

The downside that we see with CrowdStrike is that it is not part of a broader ecosystem. It is an endpoint product. They don't sell firewalls or a broader cybersecurity ecosystem.

Some of the behavioral detections could be more robust. It does a good job of stopping common tools and techniques, but when it comes to using Windows utilities, such as PowerShell, etc, it doesn't stop them. These are some of the things where we have been able to get past it. An argument there can be that these are administrative tools, not malware, so maybe it is not its job to stop it, but we see some of the competitive products doing a very good job of detecting behaviors as opposed to malware.

For how long have I used the solution?

I have been using this solution for about a year.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We haven't run into any scalability issues

What other advice do I have?

I would rate CrowdStrike Falcon Complete a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Gerente General de Ingeniería y Servicios at a tech services company with 11-50 employees
Real User
Simple initial setup, effective protection, and reliable

What is most valuable?

The most valuable features of  CrowdStrike Falcon Complete are the CWP protection and the integration with SIEM.

What needs improvement?

We have a problem with the CrowdStrike Falcon Complete agent. It was closing the communication with the network or other computers.

For how long have I used the solution?

I have been using CrowdStrike Falcon Complete for a few years.

What do I think about the stability of the solution?

CrowdStrike Falcon Complete has stable security.

What do I think about the scalability of the solution?

I have found CrowdStrike Falcon Complete to be scalable.

How are customer service and support?

We have needed to create a service request with support. It took them to solve one incident three days. They could be quicker to resolve problems. However, they proved a typical level of support that other companies have.

I would rate the support from CrowdStrike Falcon Complete a three out of five.

How was the initial setup?

The initial setup was simple.

What's my experience with pricing, setup cost, and licensing?

There is a standard license to use CrowdStrike Falcon Complete.

What other advice do I have?

I rate CrowdStrike Falcon Complete a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Senior Solution Manager at a tech services company with 51-200 employees
Real User
Valuable AI technology, scalable, and reliable

What is our primary use case?

We use the solution for security.

What is most valuable?

I have found AI technology most valuable in the solution.

For how long have I used the solution?

I have been using the solution for the last two months.

What do I think about the stability of the solution?

My customers have not had any issues with the stability.

What do I think about the scalability of the solution?

We have a customer that has 8,000 users. The solution is suitable for large size companies, it scales well.

How are customer service and technical support?

The technical support is good. However, the technical support is outsourced to India which causes some language barriers. I am not sure if this is still an issue, they might have allotted more suitable representatives.

How was the initial setup?

The installation can be complex depending on the type of environment the solution is installed in.

What about the implementation team?

We do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license for this solution and everything is included. However, The price of the could be lower.

What other advice do I have?

I rate CrowdStrike Falcon Complete an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Download our free CrowdStrike Falcon Complete Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2022
Buyer's Guide
Download our free CrowdStrike Falcon Complete Report and get advice and tips from experienced pros sharing their opinions.