We install, configure, and deploy Control-M for customers and make it run on-premises from them. After that, the customers take over.
BMC uses partners. They don't sell directly in the Middle East. So, they don't directly install the product and sell it. Instead, they go through partners, like my company.
We, as a company, don't use Control-M, but we sell Control-M to customers. We go onto a customer site, install the product, and configure it per their requirements. Then, we get their feedback and support related project stuff.
From a services perspective, we actively use BIM, which is the affiliate manager. We use the history to see the forecast. When the customer gets Control-M, the affiliate manager comes along with it.
It is 100% on-prem, primarily because the Helix part of Control-M is not hosted in the Middle East yet. For many customers, there are regulations since the primary customers are banking, insurance, etc., which all require their data to remain within the country.
My customers are primarily banking customers, so they have their end of day processes that happen at night after the bank closes. These processes would involve AML, banking, and end of month payroll-related stuff across multiple organizations.