

Tungsten RPA and UiPath Platform are primary competitors in the process automation category. UiPath currently appears to have an advantage, driven by its extensive automation and AI capabilities that significantly cut down on manual workloads.
Features: Tungsten RPA stands out for its multi-product integration, business process management modules, and robust security offerings, providing dependable stability across its solutions. On the other hand, UiPath is known for its wide range of automation capabilities, such as precise document processing, broad third-party integrations, and ease of use, which effectively reduce manual efforts.
Room for Improvement: Tungsten RPA has scope to bolster its desktop automation capabilities, enhance integration with SAP and Microsoft products, and improve the responsiveness of its initial support services. For UiPath, enhancements are needed in debugging processes, better integration with legacy systems, and increased stability when interacting with Citrix automations, alongside requests for simpler licensing processes and more intuitive updates.
Ease of Deployment and Customer Service: Tungsten RPA favors an on-premises deployment model, which can demand more resources, whereas UiPath offers a more flexible approach with cloud-based options that help in reducing system resource demands. Customer service feedback for Tungsten RPA is mixed, with some suggestions for faster issue resolution. UiPath generally receives positive feedback for its customer service, although there are occasional challenges with the comprehensiveness of support.
Pricing and ROI: Tungsten RPA follows a cost-effective server-based yearly fee model, seen as advantageous for multiple deployments. In contrast, UiPath offers a varied licensing model, including free editions, with advanced features priced at a premium. Despite higher initial costs, users report a strong ROI with UiPath due to significant efficiency gains achieved through automation.
It has saved about 20% to 30% of costs.
We have seen a 100% return on investment.
UiPath has reduced human error and saved employee time.
They were very helpful, addressing the issue in three hours.
Even though they are external, I can ping them on Slack and I get a response right away, so they really make it very accessible to be in touch.
He works through whatever unique internal environment scenarios we have to overcome to make sure that it's doing exactly what we need, even though we're constantly having new security measures to implement on top of it.
The solution is capable of scaling with just a few clicks.
The scalability of the UiPath Platform rates a ten out of ten.
From a technical standpoint, it's essential to make the right technical decisions and design a scalable solution.
Overall, there was only one instance of downtime in four years, which did not create any significant impact.
I have not experienced any downtime, crashes, or performance issues.
Over six years, we have created zero support cases with UiPath.
Adding more AI could help in small tasks that require intelligence or machine learning, leading to the next stage of automation.
If the UI changes or a label is changed, sometimes the whole flow breaks.
Regarding additional functionality for UiPath, I believe that additional features will only come into play when you start talking to the customers, accept feedback, and work on it.
Most of the UiPath products are priced higher than competitors.
The cost can be a barrier in Hungary, making it difficult for me to persuade others to invest, especially when unattended robots come at a significant price point.
When compared to competition, such as Microsoft's Power Automate platform or IBM Cloud Pak, UiPath is expensive.
The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability.
Our use of automation sped up the process of getting paid from insurance companies, saving us substantial amounts of money.
Whenever they release a product, they also release a course in UiPath Academy. So, you can get familiarized with the product and understand the new capabilities.
| Product | Market Share (%) |
|---|---|
| UiPath Platform | 12.9% |
| Tungsten RPA | 2.0% |
| Other | 85.1% |

| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
| Large Enterprise | 18 |
| Company Size | Count |
|---|---|
| Small Business | 249 |
| Midsize Enterprise | 143 |
| Large Enterprise | 667 |
UiPath Platform is appreciated for its user-friendly interface and extensive automation capabilities, offering seamless integration with diverse applications. Its intuitive drag-and-drop functionality enables users to design efficient workflows with minimal technical expertise.
UiPath Platform delivers a robust set of features that enhance automation and productivity. With components like Orchestrator, task management is optimized, facilitating better scalability. Users benefit from advanced AI and document understanding tools, boosting data handling accuracy and reducing errors. Despite its strengths, UiPath faces challenges with upgrading processes, AI enhancements, and user documentation. Integration and selector sensitivity issues, along with support and licensing complexities, highlight areas for potential improvement. Users request smoother deployment, error handling, and migration processes. Enhanced support for RHEL/Ubuntu, LINQ, and Lambda and improved real-time insights, automation recording, and scheduling are desired. Streamlining the experience for non-technical users with simplified workflows remains a priority.
What are the key features of UiPath Platform?
What benefits should users look for in reviews?
UiPath Platform is widely implemented across sectors such as finance, healthcare, insurance, HR, IT, and supply chain to automate repetitive business tasks. Common uses include automating data entry, invoice processing, document management, report generation, and customer service operations. Organizations value the platform's ability to integrate seamlessly with systems like SAP, CRM, and Oracle, allowing for enhanced efficiency and accuracy in processing both structured and unstructured data.
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