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Sutherland Contact Management Outsourcing vs Sykes Contact Management Outsourcing comparison

Sutherland Global Services and Sykes are both solutions in the Customer Management Contact Center Outsourcing category. Sutherland Global Services is ranked #5, while Sykes is ranked #8. Sutherland Global Services holds a 4.6% mindshare in CMCC, compared to Sykes’s 1.6% mindshare.
Sutherland Contact Manageme...
  • 80 Views
  • 39 Comparison Views
Sykes Contact Management Ou...
  • 60 Views
  • 17 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Sutherland Contact Manageme...
Ranking in Customer Management Contact Center Outsourcing
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Sykes Contact Management Ou...
Ranking in Customer Management Contact Center Outsourcing
8th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Customer Management Contact Center Outsourcing category, the mindshare of Sutherland Contact Management Outsourcing is 4.6%, down from 7.0% compared to the previous year. The mindshare of Sykes Contact Management Outsourcing is 1.6%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Management Contact Center Outsourcing
 

Comparisons

No data available
No data available
 

Overview

Sutherland Contact Management Outsourcing streamlined workflows with intelligent automation, reduces call volume using digital assistants, increases customer satisfaction, reduces cost through intelligent automation, improves support with omnichannel customer engagement, improves call resolution & employee, satisfaction and increases customer satisfaction and reduced costs using voice biometrics.
Sutherland Global Services
Sykes Contact Management Outsourcing combines data, analytics, and technology to help identify high-value customers and able to strengthen existing customer relationships with up-selling and cross-selling experience.
Sykes
 

Sample Customers

Standard Insurance, Arch Re Facultative
Information Not Available
See our list of best Customer Management Contact Center Outsourcing vendors.

We monitor all Customer Management Contact Center Outsourcing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.