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SuiteCRM vs Zoho CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SuiteCRM
Ranking in CRM
42nd
Average Rating
7.0
Reviews Sentiment
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Zoho CRM
Ranking in CRM
4th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
52
Ranking in other categories
Opportunity Management (4th), Sales Force Automation (3rd)
 

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of SuiteCRM is 0.5%, up from 0.2% compared to the previous year. The mindshare of Zoho CRM is 3.1%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

JV
Provides valuable reporting tools, but the user interfaces could be simplified
I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting The product's most valuable feature is the ease of obtaining information to make decisions. The platform's user interfaces could be simplified.  I have been using SuiteCRM for five…
AmerKhan - PeerSpot reviewer
Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking
Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's most valuable feature is the ease of obtaining information to make decisions."
"The initial setup is pretty fast."
"Zoho CRM is easy to use and easy to understand."
"There's no installation required."
"The product is customizable."
"Its initial setup process for the cloud-based version is straightforward."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."
"The solution has an efficient notification feature."
 

Cons

"The platform's user interfaces could be simplified."
"Zoho could be more user friendly by improving the UI of the interface."
"Support could be more knowledgeable."
"The product's scalability and stability need improvement."
"The support is not quite good."
"We'd like the solution to be less expensive."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"This solution needs a more user-friendly interface."
 

Pricing and Cost Advice

"The product's initial price is quite low, around $100 for a fixed deployment."
"We consider it a good value and found it to be cost-effective."
"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."
"We have an annual license fee that costs $12,000."
"Its price is lower than the other software."
"Zoho CRM is available at a fairly average price"
"There is an annual license."
"Compared to other CRMs, it is very cheap."
"The product costs $35 per user per year."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
69%
Computer Software Company
3%
Financial Services Firm
3%
Government
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for SuiteCRM?
The product's initial price is quite low, around $100 for a fixed deployment. For ongoing support, there is an additional $50 charge per instance.
What needs improvement with SuiteCRM?
The platform's user interfaces could be simplified.
What is your primary use case for SuiteCRM?
I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting.
What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
What is your experience regarding pricing and costs for Zoho CRM?
I rate the pricing as a five out of ten, as it offers good value for money.
What needs improvement with Zoho CRM?
The analytics and AI suggestion features need improvement.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: May 2025.
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