SuiteCRM vs Zoho CRM comparison

SalesAgility and Zoho are both solutions in the CRM category. SalesAgility is ranked #41 with an average rating of 7.0, while Zoho is ranked #5 with an average rating of 8.0. SalesAgility holds a 0.6% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 100% of SalesAgility users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

SuiteCRM

Read 1 SuiteCRM review

215 Views
215 Comparison Views

100% willing to recommend

Zoho CRM

Read 53 Zoho CRM reviews

2,040 Views
1,877 Comparison Views

88% willing to recommend

SuiteCRM

Zoho CRM

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Executive Summary

We performed a comparison between SuiteCRM and Zoho CRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: July 2025).

Buyer's Guide

CRM

July 2025

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Helped 863,429 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SuiteCRM

Ranking in CRM

41st

Average Rating

7.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (5th), Sales Force Automation (4th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of SuiteCRM is 0.6%, up from 0.2% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

JorgeValenzuela

Owner at CPSTECH

Provides valuable reporting tools, but the user interfaces could be simplified

I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting The product's most valuable feature is the ease of obtaining information to make decisions. The platform's user interfaces could be simplified. I have been using SuiteCRM for five…

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Romani Labib

Director of Information Technology at MASFinancials

Customization options empower workflow management, though support understanding can be enhanced

Currently, I am still working with Azure and I use the Azure products for my current work. I use Azure Active Directory. I don't use products like App Service from Azure or Azure Logic Apps, Front Door, but I think it's very straightforward. Once I take the first step to use Azure, I can track myself to use another application, program, or module in Azure. I use Office 365 because we actually have Exchange mail server 2019 on premises. In the last few months, I upgraded from Exchange on premise to use Office 365, which is faster, easier to troubleshoot, and more secure. I use Remote Desktop Services (RDS) as the best solution because I make a private server in my data center room. I have many users that need to access the internet, so I don't join the server to my domain because if I have any malware or other attacks, I can resolve it easily without any damage to my internal network. Microsoft RDS is more user-friendly and easier to use compared to RDS from Azure Microsoft or another provider. I purchase Microsoft Remote Desktop Services directly from Microsoft. I have had an MCSE and Microsoft account for 15 years. I work with SharePoint and Exchange, which are famous applications through Microsoft and Office 365. For daily tasks, I use Microsoft tools and Linux tools because I have applications like CRM, ERP, and HRM running over CentOS, an operating system by Linux. Regarding CentOS, in Egypt, we have issues paying for things from the internet, especially due to the large margin between US dollars and Egyptian pounds. CentOS is totally free from the internet, so I create ISO and install it on the server to use all features, policies, and security modules. Currently, I use 3CX as voice solutions, and Asterisk is the Linux platform I use, along with firewalls by Linux called pfSense. All data centers in my company have products between Microsoft and Linux systems. For DNS, I use deDNS to make remote access or subdomains from deDNS organization. Sometimes, I pay for a main domain from HostGator and re-route the domain to my data centers. Based on other competitors, I would rate Zoho CRM's price as a five, as it has a middle-range price compared to others. Overall, I rate Zoho CRM a seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's most valuable feature is the ease of obtaining information to make decisions."

"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."

"We use the solution for different projects. We use it to patch lead details from clients' sources."

"The initial setup is pretty fast."

"Zoho CRM is easy to use and easy to understand."

"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."

"The platform has a valuable lead qualification feature."

"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."

"Zoho CRM integrates easily with customer service workflows."

More Zoho CRM pros

Cons

"The platform's user interfaces could be simplified."

"The solution's feature for forecast has limitations."

"I would like to see more integrations and customization options in the next release."

"The chatbot feature is not very intelligent and lacks AI capabilities."

"Support could be more knowledgeable."

"I'm not sure that there is scalability potential for enterprises."

"We would like to always email users as soon as any new features are launched."

"Certain functions have occasional performance issues."

"The support is not quite good."

More Zoho CRM cons

Pricing and Cost Advice

"The product's initial price is quite low, around $100 for a fixed deployment."

"The solution has standard pricing plans."

"The licensing is the subscription, where we pay $50 per month per user."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"I have no information about the pricing for Zoho CRM because the finance department handles that."

"Zoho CRM is available at a fairly average price"

"The solution is cost-effective."

"Zoho CRM has a subscription-based license, which is not too expensive."

"Compared to other CRMs, it is very cheap."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

Manufacturing Company

University

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for SuiteCRM?

The product's initial price is quite low, around $100 for a fixed deployment. For ongoing support, there is an additional $50 charge per instance.

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What needs improvement with SuiteCRM?

The platform's user interfaces could be simplified.

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What is your primary use case for SuiteCRM?

I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

For improving Zoho CRM, I think some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service. Banks and confidential organizations may need an on-prem...

See all answers

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Compared 7% of the time

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Compared 5% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

CRM

July 2025

Download SuiteCRM product report

Buyer's Guide

Zoho CRM

June 2025

Download Zoho CRM product report

Overview

SuiteCRM is a powerful open-source CRM platform, providing a 360-degree view of customers and business interactions. Ideal for businesses of all sizes, it offers scalability and customization, allowing users to adapt it to diverse organizational needs. With features like sales management, marketing automation, customer service, project management, and robust reporting, SuiteCRM ensures comprehensive business management. Its cost-effectiveness, with lower licensing costs compared to proprietary CRM solutions, makes it an attractive choice. The platform is community-driven, benefiting from a large and active community that provides ongoing support, bug fixes, and updates. Businesses can leverage SuiteCRM to enhance customer relationships, boost sales and revenue, improve productivity, and enjoy greater flexibility through tailored customization.

SalesAgility

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Information Not Available

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.

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