"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
"In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time... The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us."
"The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
"We have the business activity monitoring, the map, and the MBI modules and they are all very good."
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
"The biggest thing for me is that it provided enough information for me to monitor. It alerts and provides you with the information you need."
"As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning."
"The alerting and usage tracking notifications on disk space capacity, network and processor utilization."
"The most valuable feature of this solution is the alerts."
"The product is lightweight in terms of memory use, requiring only 10 megabytes or less."
"The most valuable features are language support and technical support."
"We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down."
"A product that is well-tested and trusted in demanding situations."
"I use the filters very often, to determine what type of traffic I am looking for. The use of filter allows traffic to be segmented so that a value can be looked at individually apart from the other traffic."
"It has a good syntax to put the commands in and get information out of."
"Being able to dissect email data and figure out what is inside email messages was the most valuable feature. Such a feature is pretty helpful for an ongoing forensic investigation or when there is a potential insider threat that you are trying to investigate. It allows you to see the network activity of the users you are investigating. It also gives you more visibility into your network. It was very easy to set up. There is a lot of information out there on Google and YouTube about how to use it. There is also community support. If you have any trouble, it is pretty easy to find an answer online. You will have to do some digging only if you have a very specific use case."
"I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful."
"I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
"Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"The solution's network discovery and node addition processes need more work."
"Technical support can be slow to respond."
"The integration needs to be improved."
"It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device."
"I would like to see some enhancement on the reporting side, such as making it a little bit easier to create reports or having a larger assortment of canned reports."
"An area for improvement would be the use of modular licenses, which are not practical for big clients."
"SolarWinds needs to be improved such that it is on par with the leading products in the market."
"Having more technical and support resources available in Saudi Arabia would be helpful."
"The only thing that I don't like is sometimes there is an update, and something that I was using is either no longer there or it has changed."
"Its user interface was a little less friendly. They can make its user interface a little bit more friendly. It is for technical people, and most of the technical people would be able to figure it out, but it would be good to improve its user interface. They can maybe build artificial intelligence into it. Currently, it takes a lot of manpower to analyze and dissect all the data."
"The system could be improved upon by adding a better and more powerful data processing engine."
Earn 20 points
SolarWinds NPM is ranked 4th in Network Monitoring Software with 31 reviews while Wireshark is ranked 3rd in Network Troubleshooting with 3 reviews. SolarWinds NPM is rated 7.8, while Wireshark is rated 10.0. The top reviewer of SolarWinds NPM writes "Make monitoring key performance factors in your enterprise customized and effective". On the other hand, the top reviewer of Wireshark writes "Filters enable traffic to be segmented so that a value can be looked at individually apart from the other traffic". SolarWinds NPM is most compared with Zabbix, ManageEngine OpManager, LogicMonitor, PRTG Network Monitor and WhatsUp Gold, whereas Wireshark is most compared with PRTG Network Monitor, Zabbix, Nagios XI, Colasoft Capsa and SolarWinds NetFlow Traffic Analyzer.
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