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SolarWinds AppOptics vs Splunk ITSI (IT Service Intelligence) comparison

SolarWinds and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. SolarWinds is ranked #56, while Splunk is ranked #12 with an average rating of 8.3. SolarWinds holds a 0.3% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 80% of SolarWinds users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
SolarWinds AppOptics
Read 9 SolarWinds AppOptics reviews
  • 971 Views
  • 573 Comparison Views
80% willing to recommend
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 2,929 Views
  • 1,640 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

SolarWinds AppOptics and Splunk ITSI are both powerful tools for IT service management. SolarWinds AppOptics has strengths in pricing and support, while Splunk ITSI is favored for its comprehensive features.

Features: SolarWinds AppOptics provides real-time performance insights, customizable dashboards, and comprehensive monitoring. Splunk ITSI offers advanced analytics, machine learning capabilities, and detailed IT operations intelligence.

Room for Improvement: SolarWinds AppOptics needs better integrations, improved alerting mechanisms, and a more intuitive user interface. Splunk ITSI could benefit from simplified documentation, an easier setup process, and reduced complexity for new users.

Ease of Deployment and Customer Service: SolarWinds AppOptics users report a smooth deployment experience and excellent customer support. Deploying Splunk ITSI can be complex, requiring more time and expertise, though customers value the support provided.

Pricing and ROI: SolarWinds AppOptics is viewed as cost-effective and offers quick ROI due to its straightforward setup and use. Splunk ITSI, despite its higher price, is considered valuable for its extensive features, with long-term ROI, but the initial setup cost can be a deterrent for some users.

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To learn more, read our detailed SolarWinds AppOptics vs. Splunk ITSI (IT Service Intelligence) Report (Updated: July 2025).
Buyer's Guide
SolarWinds AppOptics vs. Splunk ITSI (IT Service Intelligence)
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SolarWinds AppOptics
Ranking in Application Performance Monitoring (APM) and Observability
56th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
9
Ranking in other categories
IT Infrastructure Monitoring (58th), Cloud Monitoring Software (43rd)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of SolarWinds AppOptics is 0.3%, up from 0.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

John Yuko - PeerSpot reviewer
Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions
I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.
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Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The sum solution, NTA, and DPA."
"The reporting of the solution is very good."
"Technical support is always live and they're supportive."
"The product has a great dashboard."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"I have found the most valuable feature is application performance management."
"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."
"Having a structure on how to resolve incidents is the most valuable aspect."
"The most valuable features are the service analyzer and Glass Tables."
"The solution has been stable."
"It's scalable and expands well."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The solution should be more user-friendly."
"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."
"The integration with Unix services should be a bit more straightforward."
"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"AppOptics would benefit from having a much more centralized view."
"I would like to see more integration with other tools that are available on the market."
"ITSI currently lacks the capability for automated response, mitigation, and remediation."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
"The data recovery has room for improvement."
"The problem becomes the price, as Splunk is an expensive product."
"We also faced challenges relating to UI development."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"If they can somehow integrate it with AI in the near future, it will definitely be a game changer."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."
"I believe the current licensing cost is reasonable."
"Since it's a negotiable rate, I would rate the pricing as a five out of five."
"Splunk ITSI is expensive."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Splunk ITSI is a premium application and comes with a premium price tag."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Splunk ITSI is expensive."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Government
15%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
9%
Financial Services Firm
19%
Government
10%
Computer Software Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
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What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
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Comparisons

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Compared 7% of the time
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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
August 2025
SolarWinds AppOptics reportDownload SolarWinds AppOptics product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
July 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

AppOptics, SolarWinds TraceView, Librato
No data available
 

Overview

AppOptics is a SaaS-based simple, powerful and affordable Infrastructure & Application monitoring for custom on-premises, cloud, and hybrid systems. 

Your business runs on applications, and when they go down or run slowly, it can impact the business in lost productivity, customers, or revenue. To add to the complexity, your IT environment is changing, and workloads can be spread across data centers, and cloud resources. You need to monitor the availability and performance of applications and infrastructure, regardless of where they are, so you can identify potential issues early and address them before they impact users

SolarWinds

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

TraxoCovea Insurance BTE TechnologyDatarista
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
SolarWinds AppOptics vs. Splunk ITSI (IT Service Intelligence)
July 2025
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