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SolarWinds AppOptics vs Splunk ITSI (IT Service Intelligence) comparison

SolarWinds and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. SolarWinds is ranked #57, while Splunk is ranked #10 with an average rating of 8.3. SolarWinds holds a 0.4% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 80% of SolarWinds users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
SolarWinds AppOptics
Read 9 SolarWinds AppOptics reviews
  • 1,069 Views
  • 641 Comparison Views
80% willing to recommend
Splunk ITSI (IT Service Int...
Read 51 Splunk ITSI (IT Service Intelligence) reviews
  • 2,778 Views
  • 1,583 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

SolarWinds AppOptics and Splunk ITSI are both powerful tools for IT service management. SolarWinds AppOptics has strengths in pricing and support, while Splunk ITSI is favored for its comprehensive features.

Features: SolarWinds AppOptics provides real-time performance insights, customizable dashboards, and comprehensive monitoring. Splunk ITSI offers advanced analytics, machine learning capabilities, and detailed IT operations intelligence.

Room for Improvement: SolarWinds AppOptics needs better integrations, improved alerting mechanisms, and a more intuitive user interface. Splunk ITSI could benefit from simplified documentation, an easier setup process, and reduced complexity for new users.

Ease of Deployment and Customer Service: SolarWinds AppOptics users report a smooth deployment experience and excellent customer support. Deploying Splunk ITSI can be complex, requiring more time and expertise, though customers value the support provided.

Pricing and ROI: SolarWinds AppOptics is viewed as cost-effective and offers quick ROI due to its straightforward setup and use. Splunk ITSI, despite its higher price, is considered valuable for its extensive features, with long-term ROI, but the initial setup cost can be a deterrent for some users.

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To learn more, read our detailed SolarWinds AppOptics vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2025).
Buyer's Guide
SolarWinds AppOptics vs. Splunk ITSI (IT Service Intelligence)
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SolarWinds AppOptics
Ranking in Application Performance Monitoring (APM) and Observability
57th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
9
Ranking in other categories
IT Infrastructure Monitoring (58th), Cloud Monitoring Software (44th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of SolarWinds AppOptics is 0.4%, up from 0.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.7%
SolarWinds AppOptics0.4%
Other98.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

John Yuko - PeerSpot reviewer
Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions
I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.
Read full review
Ahmed Naguib - PeerSpot reviewer
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The sum solution, NTA, and DPA."
"I have found the most valuable feature is application performance management."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"Technical support is always live and they're supportive."
"The product has a great dashboard."
"The reporting of the solution is very good."
"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."
"Our mean time to detect is down to five minutes."
"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
"The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities; it is state-of-the-art."
"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."
"The observability is great and valuable."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"One of the excellent features is the service analyzer, which is truly impressive."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."
"The solution should be more user-friendly."
"The integration with Unix services should be a bit more straightforward."
"I would like to see more integration with other tools that are available on the market."
"AppOptics would benefit from having a much more centralized view."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"It would be good if an interface was included in the next release."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"The cost of the license could be lower."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"We'd like them to show more inputs on the dashboard."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"Since it's a negotiable rate, I would rate the pricing as a five out of five."
"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."
"I believe the current licensing cost is reasonable."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Splunk pricing is high."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"It would have been good if the product cost was much lower."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Government
15%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
8%
Financial Services Firm
18%
Manufacturing Company
10%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise7
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
See all answers
 

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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
September 2025
SolarWinds AppOptics reportDownload SolarWinds AppOptics product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
September 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

AppOptics, SolarWinds TraceView, Librato
No data available
 

Overview

AppOptics is a SaaS-based simple, powerful and affordable Infrastructure & Application monitoring for custom on-premises, cloud, and hybrid systems. 

Your business runs on applications, and when they go down or run slowly, it can impact the business in lost productivity, customers, or revenue. To add to the complexity, your IT environment is changing, and workloads can be spread across data centers, and cloud resources. You need to monitor the availability and performance of applications and infrastructure, regardless of where they are, so you can identify potential issues early and address them before they impact users

SolarWinds

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

TraxoCovea Insurance BTE TechnologyDatarista
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
SolarWinds AppOptics vs. Splunk ITSI (IT Service Intelligence)
September 2025
Free Report: SolarWinds AppOptics vs. Splunk ITSI (IT Service Intelligence)
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