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SolarWinds AppOptics vs Splunk ITSI (IT Service Intelligence) comparison

SolarWinds and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. SolarWinds is ranked #58, while Splunk is ranked #12 with an average rating of 8.2. SolarWinds holds a 0.3% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 80% of SolarWinds users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
SolarWinds AppOptics
Read 9 SolarWinds AppOptics reviews
  • 673 Views
  • 314 Comparison Views
80% willing to recommend
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 1,725 Views
  • 764 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

SolarWinds AppOptics and Splunk ITSI are both powerful tools for IT service management. SolarWinds AppOptics has strengths in pricing and support, while Splunk ITSI is favored for its comprehensive features.

Features: SolarWinds AppOptics provides real-time performance insights, customizable dashboards, and comprehensive monitoring. Splunk ITSI offers advanced analytics, machine learning capabilities, and detailed IT operations intelligence.

Room for Improvement: SolarWinds AppOptics needs better integrations, improved alerting mechanisms, and a more intuitive user interface. Splunk ITSI could benefit from simplified documentation, an easier setup process, and reduced complexity for new users.

Ease of Deployment and Customer Service: SolarWinds AppOptics users report a smooth deployment experience and excellent customer support. Deploying Splunk ITSI can be complex, requiring more time and expertise, though customers value the support provided.

Pricing and ROI: SolarWinds AppOptics is viewed as cost-effective and offers quick ROI due to its straightforward setup and use. Splunk ITSI, despite its higher price, is considered valuable for its extensive features, with long-term ROI, but the initial setup cost can be a deterrent for some users.

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To learn more, read our detailed SolarWinds AppOptics vs. Splunk ITSI (IT Service Intelligence) Report (Updated: June 2025).
Buyer's Guide
SolarWinds AppOptics vs. Splunk ITSI (IT Service Intelligence)
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SolarWinds AppOptics
Ranking in Application Performance Monitoring (APM) and Observability
58th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
9
Ranking in other categories
IT Infrastructure Monitoring (57th), Cloud Monitoring Software (43rd)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of SolarWinds AppOptics is 0.3%, down from 0.4% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

John Yuko - PeerSpot reviewer
Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions
I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.
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Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I have found the most valuable feature is application performance management."
"The sum solution, NTA, and DPA."
"The product has a great dashboard."
"The reporting of the solution is very good."
"Technical support is always live and they're supportive."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"I find the episode review, glass tables, and correlation search features very useful."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."
"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."
"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"I would like to see more integration with other tools that are available on the market."
"AppOptics would benefit from having a much more centralized view."
"The solution should be more user-friendly."
"The integration with Unix services should be a bit more straightforward."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"The solution should integrate more features in NEAP."
"The problem becomes the price, as Splunk is an expensive product."
"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"The license cost is expensive."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"I believe the current licensing cost is reasonable."
"Since it's a negotiable rate, I would rate the pricing as a five out of five."
"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."
"Splunk ITSI is expensive."
"Splunk ITSI is expensive compared to other tools."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"The pricing of Splunk is a bit high."
"Splunk ITSI is a premium application and comes with a premium price tag."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"It would have been good if the product cost was much lower."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Educational Organization
38%
Financial Services Firm
11%
Government
9%
Computer Software Company
8%
Financial Services Firm
20%
Computer Software Company
13%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
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What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
June 2025
SolarWinds AppOptics reportDownload SolarWinds AppOptics product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
May 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

AppOptics, SolarWinds TraceView, Librato
No data available
 

Overview

AppOptics is a SaaS-based simple, powerful and affordable Infrastructure & Application monitoring for custom on-premises, cloud, and hybrid systems. 

Your business runs on applications, and when they go down or run slowly, it can impact the business in lost productivity, customers, or revenue. To add to the complexity, your IT environment is changing, and workloads can be spread across data centers, and cloud resources. You need to monitor the availability and performance of applications and infrastructure, regardless of where they are, so you can identify potential issues early and address them before they impact users

SolarWinds

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

TraxoCovea Insurance BTE TechnologyDatarista
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
SolarWinds AppOptics vs. Splunk ITSI (IT Service Intelligence)
June 2025
Free Report: SolarWinds AppOptics vs. Splunk ITSI (IT Service Intelligence)
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