We performed a comparison between Siebel CRM and Sugar Enterprise based on real PeerSpot user reviews.Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"The solution is scalable."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable aspect of this solution is its low cost."
"It works well with Jira. You can customize it to fit your needs."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"It is difficult to set up."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The user interface, mobile application, and support could be improved."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"You cannot include all your entities under one instance at the moment."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"I would like to see more integration on a mobile platform in the next release."
Siebel CRM is ranked 8th in CRM with 7 reviews while Sugar Enterprise is ranked 16th in CRM with 5 reviews. Siebel CRM is rated 7.0, while Sugar Enterprise is rated 7.8. The top reviewer of Siebel CRM writes "Reliable with good upper-level support and capable of expansion". On the other hand, the top reviewer of Sugar Enterprise writes "Customizable, easy to configure, and reliable". Siebel CRM is most compared with Oracle CRM, Microsoft Dynamics CRM, Salesforce Sales Cloud, Oracle CX Sales and Oracle Service Cloud, whereas Sugar Enterprise is most compared with Bullhorn, Microsoft Dynamics CRM and SAP CRM. See our Siebel CRM vs. Sugar Enterprise report.
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