Siebel CRM vs SugarCRM Platform comparison

Oracle and SugarCRM are both solutions in the CRM category. Oracle is ranked #10 with an average rating of 7.2, while SugarCRM is ranked #26 with an average rating of 8.5. Oracle holds a 2.2% mindshare in CRM, compared to SugarCRM’s 0.7% mindshare. Additionally, 88% of Oracle users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

Siebel CRM

Read 20 Siebel CRM reviews

2,319 Views
2,249 Comparison Views

88% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

759 Views
622 Comparison Views

50% willing to recommend

Siebel CRM

SugarCRM Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and SugarCRM Platform are competing customer relationship management solutions. The data comparison suggests Siebel CRM holds the upper hand for larger businesses due to its extensive integration capabilities, while SugarCRM Platform is favored by businesses seeking flexibility and adaptability.

Features: Siebel CRM offers robust analytics, industry-specific solutions, and comprehensive integration. SugarCRM Platform offers intuitive customization, open-source architecture, and a seamless mobile experience.

Room for Improvement: Siebel CRM could improve its deployment complexity, support channel navigation, and initial setup cost. SugarCRM Platform may address limitations in scaling for extremely large enterprises, expand industry-specific modules, and enhance advanced analytics capabilities.

Ease of Deployment and Customer Service: Siebel CRM's deployment is complex, often requiring dedicated IT support. SugarCRM Platform provides a more straightforward cloud-based setup that reduces internal team burdens. SugarCRM customer service is noted for rapid response times, whereas Siebel may require navigating more complex support channels.

Pricing and ROI: Siebel CRM typically involves significant upfront setup costs, reflecting its enterprise-grade customization leading to high long-term ROI for large businesses. SugarCRM Platform offers a more budget-friendly initial investment with cloud deployment options, allowing quicker returns on investment especially for small to medium enterprises.

To learn more, read our detailed Siebel CRM vs. SugarCRM Platform Report (Updated: September 2025).

Buyer's Guide

Siebel CRM vs. SugarCRM Platform

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Siebel CRM

Ranking in CRM

10th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

SugarCRM Platform

Ranking in CRM

26th

Average Rating

7.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (8th), Marketing Automation (9th), Sales Force Automation (5th)

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of Siebel CRM is 2.2%, down from 6.6% compared to the previous year. The mindshare of SugarCRM Platform is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Siebel CRM	2.2%
SugarCRM Platform	0.7%
Other	97.1%

CRM

Featured Reviews

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Styliana Araouzou

Senior Operations Analyst at Etoro

Customizable, easy to configure, and reliable

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"Siebel CRM has a strong database model, workflow and integration tools."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"Siebel CRM is the number one CRM product in the world."

More Siebel CRM pros

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"The most valuable aspect of this solution is its low cost."

"It works well with Jira. You can customize it to fit your needs."

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"It has sales email campaigns, plus integration with Active Directory."

Cons

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"It is difficult to set up."

"The user interface, mobile application, and support could be improved."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

More Siebel CRM cons

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"You cannot include all your entities under one instance at the moment."

"I would like to see more integration on a mobile platform in the next release."

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"It lacks customization, and this is the main reason that we are switching to a different solution."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

Pricing and Cost Advice

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"Licensing fees are paid on a yearly basis."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

12%

Government

11%

Manufacturing Company

10%

Engineering Company

21%

Manufacturing Company

10%

Retailer

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

What do you like most about Sugar Enterprise?

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

Comparisons

Microsoft Dynamics CRM vs Siebel CRM

Compared 23% of the time

Oracle CRM vs Siebel CRM

Compared 19% of the time

SAP CRM vs Siebel CRM

Compared 16% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 9% of the time

Oracle CX Sales vs Siebel CRM

Compared 9% of the time

More Siebel CRM Competitors

Zoho CRM vs SugarCRM Platform

Compared 100% of the time

More SugarCRM Platform Competitors

Product Reports

Buyer's Guide

Siebel CRM

August 2025

Download Siebel CRM product report

Buyer's Guide

SugarCRM Platform

August 2025

Download SugarCRM Platform product report

Also Known As

Siebel Sales

No data available

Overview

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

SugarCRM

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

Siebel CRM vs. SugarCRM Platform

September 2025

Free Report: Siebel CRM vs. SugarCRM Platform

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