Siebel CRM vs Sugar Enterprise comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Siebel CRM and Sugar Enterprise based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Siebel CRM vs. Sugar Enterprise Report (Updated: November 2022).
657,849 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.""Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.""Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.""It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.""The solution is scalable.""Due to the many features that are built in from a CRM perspective, it is the best product we have."

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"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks.""The most valuable feature is relation capability, which allows us to relay customers with invoice orders.""The most valuable aspect of this solution is its low cost.""It works well with Jira. You can customize it to fit your needs."

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"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""It is difficult to set up.""Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.""The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention.""Siebel CRM can improve as an ERP and for a few corporate business workloads.""The user interface, mobile application, and support could be improved.""The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

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"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities.""You cannot include all your entities under one instance at the moment.""Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution.""It lacks customization, and this is the main reason that we are switching to a different solution.""I would like to see more integration on a mobile platform in the next release."

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Pricing and Cost Advice
  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • More Siebel CRM Pricing and Cost Advice →

  • "Licensing fees are paid on a yearly basis."
  • More Sugar Enterprise Pricing and Cost Advice →

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    657,849 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The solution's order management pack is quite fantastic.
    Top Answer:The solution itself is very heavy. If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice. There needs to be a way to move things… more »
    Top Answer:We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product… more »
    Top Answer:The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks.
    Top Answer:I don't know the exact pricing, however, I know that there is a standard fee for the setup and then you pay on a monthly basis per user.
    Top Answer:Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault… more »
    out of 72 in CRM
    Average Words per Review
    out of 72 in CRM
    Average Words per Review
    Also Known As
    Siebel Sales
    Learn More
    Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
    Sugar is an affordable and easy to use CRM platform, designed to help your business communicate with prospects, share sales information, close deals & keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. As an open-source, web-based CRM solution, Sugar is easy to customize & adapt to your changing needs. Ideal for small & medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.
    Learn more about Siebel CRM
    Learn more about Sugar Enterprise
    Sample Customers
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
    Top Industries
    Comms Service Provider29%
    Computer Software Company29%
    Real Estate/Law Firm14%
    Financial Services Firm14%
    Computer Software Company26%
    Comms Service Provider15%
    Energy/Utilities Company7%
    No Data Available
    Company Size
    Small Business9%
    Large Enterprise91%
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    Small Business67%
    Midsize Enterprise17%
    Large Enterprise17%
    Buyer's Guide
    Siebel CRM vs. Sugar Enterprise
    November 2022
    Find out what your peers are saying about Siebel CRM vs. Sugar Enterprise and other solutions. Updated: November 2022.
    657,849 professionals have used our research since 2012.

    Siebel CRM is ranked 8th in CRM with 7 reviews while Sugar Enterprise is ranked 16th in CRM with 5 reviews. Siebel CRM is rated 7.0, while Sugar Enterprise is rated 7.8. The top reviewer of Siebel CRM writes "Reliable with good upper-level support and capable of expansion". On the other hand, the top reviewer of Sugar Enterprise writes "Customizable, easy to configure, and reliable". Siebel CRM is most compared with Oracle CRM, Microsoft Dynamics CRM, Salesforce Sales Cloud, Oracle CX Sales and Oracle Service Cloud, whereas Sugar Enterprise is most compared with Bullhorn, Microsoft Dynamics CRM and SAP CRM. See our Siebel CRM vs. Sugar Enterprise report.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.