No more typing reviews! Try our Samantha, our new voice AI agent.

ServiceNow vs WaveMaker comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
231
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
WaveMaker
Ranking in Rapid Application Development Software
31st
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
4
Ranking in other categories
Low-Code Development Platforms (30th)
 

Mindshare comparison

As of October 2026, in the Rapid Application Development Software category, the mindshare of ServiceNow is 4.3%, down from 9.8% compared to the previous year. The mindshare of WaveMaker is 1.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow4.3%
WaveMaker1.4%
Other94.3%
Rapid Application Development Software
 

Featured Reviews

Hemanthreddy Vakiti - PeerSpot reviewer
Data Engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.
it_user576294 - PeerSpot reviewer
Business Software Developer at a tech services company
This is a RAD tool to build business apps, tables, and forms.
It needs a desktop version for developers with license type CE. I would like to have the possibility to have a CE that lets me migrate from SQL Server Express, Access, and OpenOffice Base and keep all UI front-end development in just one system. In short, the 6.7 was good enough. The question is: Will there always be a desktop version CE that will let me work with, for example, five users for free, and then start to pay from user six, or in my case, three users? Right now, I do not see WaveMaker in this field, and there are others points to ask for from a desktop.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has the ability to consolidate different areas of the service desk into one solution."
"Improved the globalization of processes and around the clock service delivery to our customers Automated repetitive tasks and shifted left simple tasks to the service desk"
"It just enabled us to see the whole organization as a single organization, which, especially for higher ed and places like that, just doesn't happen."
"I can see a very good product strategy, we see enhancements or enhanced features in each of the releases, I see the roadmap is good and the technology underneath is also good."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"We recently moved to ServiceNow from HP Service Manager about two years ago and it's been leaps and bounds just better than what we had before."
"It can scale well if you are managing IT assets."
"Having quick easy access to information is crucial in any business but especially in the medical field."
"It is a Rapid Application Development (RAD) tool to build business apps that lets you work with many diverse data stores and build tables and forms easily."
 

Cons

"I do see there's definitely a learning curve involved."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"The pricing seems confusing, with the integration hub being most confusing."
"Just ease of use for people who aren't very technically savvy."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"There was an outage at the ServiceNow data center servers, especially on the eastern site. Two weeks later we found out about it through some other call, not to the engineer and it was not notified anywhere on the system."
"Some of the things which I've seen that they're improving now, it was the UI. It was a pretty basic UI which needed improvement."
"I would like to see Advanced Intelligent Automation."
"It needs a desktop version for developers with license type CE."
 

Pricing and Cost Advice

"The price is okay for us. It's reasonable."
"It is fairly expensive."
"We are happy with the pricing."
"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
"It is an expensive platform."
"This is a pretty expensive product, so the licensing could be better."
"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."
"The licensing expenses are excessively high."
Information not available
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
915,287 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
10%
Outsourcing Company
9%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise35
Large Enterprise179
No data available
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...
Ask a question
Earn 20 points
 

Comparisons

 

Also Known As

No data available
Pramati
 

Overview

 

Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Vanenburg, Flanagan
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: September 2026.
915,287 professionals have used our research since 2012.