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ServiceNow vs WaveMaker comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
231
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
WaveMaker
Ranking in Rapid Application Development Software
31st
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
4
Ranking in other categories
Low-Code Development Platforms (31st)
 

Mindshare comparison

As of August 2026, in the Rapid Application Development Software category, the mindshare of ServiceNow is 4.5%, down from 10.3% compared to the previous year. The mindshare of WaveMaker is 1.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow4.5%
WaveMaker1.4%
Other94.1%
Rapid Application Development Software
 

Featured Reviews

Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.
it_user576294 - PeerSpot reviewer
Business Software Developer at a tech services company
This is a RAD tool to build business apps, tables, and forms.
It needs a desktop version for developers with license type CE. I would like to have the possibility to have a CE that lets me migrate from SQL Server Express, Access, and OpenOffice Base and keep all UI front-end development in just one system. In short, the 6.7 was good enough. The question is: Will there always be a desktop version CE that will let me work with, for example, five users for free, and then start to pay from user six, or in my case, three users? Right now, I do not see WaveMaker in this field, and there are others points to ask for from a desktop.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"Other solutions are integrated with different applications and tools, but ServiceNow is quite centralized, fully managed, and you can find everything in one place."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"My advice to anyone looking into implementing ServiceNow is "Go for it", especially because the platform does everything."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"Makes ticket information easy to access."
"It is a Rapid Application Development (RAD) tool to build business apps that lets you work with many diverse data stores and build tables and forms easily."
 

Cons

"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"Initially, I had some issues with just ease of use. A lot of the having to code and having to know how to use Java and all that kind of stuff just wasn't as easy for us non-coding type of individuals."
"Sometimes there is not enough information about releases. For example, right now we have an issue understanding what the roadmap is for the Scaled Agile Framework."
"With scalability, we have grown quite significantly in the last two years and the performance of our instance has really taken a hit."
"ServiceNow claims to help a lot, but once you sell the product, it's as if you're on your own."
"When something is added on ServiceNow on the platform, then you have 10 more things to do because you have to improve again and again and again."
"Local solutions have lower costs."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"It needs a desktop version for developers with license type CE."
 

Pricing and Cost Advice

"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
"The CapEx version is great."
"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."
"They could be more competitive with their licensing."
"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."
"The solution is expensive."
"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
"It is very expensive because it is a big organization. You have to pay for additional things."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
10%
Government
7%
Computer Software Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise35
Large Enterprise179
No data available
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...
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Comparisons

 

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Overview

 

Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Vanenburg, Flanagan
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: August 2026.
909,725 professionals have used our research since 2012.