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Alfabet IT Planning & Portfolio Management vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alfabet IT Planning & Portf...
Ranking in Project Portfolio Management
13th
Average Rating
7.6
Reviews Sentiment
7.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
7th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Enterprise Agile Planning Tools (3rd)
 

Mindshare comparison

As of May 2026, in the Project Portfolio Management category, the mindshare of Alfabet IT Planning & Portfolio Management is 3.6%, up from 2.2% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 5.1%, down from 11.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Strategic Portfolio Management5.1%
Alfabet IT Planning & Portfolio Management3.6%
Other91.3%
Project Portfolio Management
 

Featured Reviews

MS
Head of Business Agility and Development at Aqarat Real Estate Development Company
Helps us to implement and understand the status of our projects
The initial setup is straightforward. The solution's deployment takes around two months time. We have to set up the solution. We have to put in the data to ensure that the solution is working. We need to fill out our process, our tools, and our data. Two developers were involved in the deployment process. It is a self-maintained solution that requires updates from time to time. I rate the setup an eight out of ten.
SH
Freelancer at a media company with 1,001-5,000 employees
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would recommend trying planningIT"
"ERP approach to IT (edit architecture elements as data using forms, easier for many people compared to drawing / modeling) Hundreds of predefined reports (not only for analysis but also for displaying profiles for single elements like an application including dynamically generated diagrams based on edited data) Very sophisticated meta model (dozens of man years of experience condensed in it) Enterprise collaboration features Web client for the enterprise, either on-site installation or running in a private cloud."
"My personal experience with the product was good, primarily because of the support team's responsiveness."
"The dashboard is the most valuable feature."
"Competitive in terms of research"
"We like the status report feature. It is something really valuable."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"The most important feature of ServiceNow IT Business Management is flexibility."
"In mature companies ready for it, the return on investment would be a nine point five."
"The alignment feature between projects from the idea phase until it is finalized is highly valuable."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
 

Cons

"The user-experience, enhanced performance, and in-hand governance can be improved."
"Only few predefined integrations with other tools exist, most integrations are implemented via an integration module based on XML typically needing vendor expertise."
"The tool is clearly not very intuitive."
"The timing reporting module, and how it's used is a bit difficult to understand."
"The configurations are fine, but the user interface could be improved."
"As of now, making the product more cost-beneficial would help more organizations consider investing in it."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"It's not out-of-the-box. There's a lot of customization, so I'll have to buy an expensive product like ServiceNow and then have a tech deck for it."
"Currently, we have to customize that. It is doable. We have done it but through customization."
"It could be more user-friendly."
"The product comes with little options out of the box."
 

Pricing and Cost Advice

"The solution is expensive. There is a yearly licensing cost. There are no additional costs, only the standard license, and the cloud license."
"The tool is expensive."
"The solution was quite expensive."
"The pricing is negotiable based on the contract and licensing perspective."
"I would rate the cost as five out of ten."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"The licensing is based on metrics and is tailored to customer's needs."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
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893,915 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Manufacturing Company
13%
Government
9%
Computer Software Company
9%
Financial Services Firm
14%
Manufacturing Company
11%
Healthcare Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise26
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
 

Also Known As

planningIT, alfabet planningIT, Alfabet IT Planning and Portfolio Management
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

FUJITSU, Coca Cola, ING, CreditSuisse, CosmosDirekt, GTA, Echo Entertainment Group, Electrolux, Cern
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Alfabet IT Planning & Portfolio Management vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: April 2026.
893,915 professionals have used our research since 2012.