ServiceNow Now Platform vs WaveMaker comparison

ServiceNow and WaveMaker are both solutions in the Rapid Application Development Software category. ServiceNow is ranked #14 with an average rating of 7.7, while WaveMaker is ranked #31. ServiceNow holds a 2.1% mindshare in RADS, compared to WaveMaker’s 1.1% mindshare. Additionally, 98% of ServiceNow users are willing to recommend the solution, compared to 100% of WaveMaker users who would recommend it.

ServiceNow Now Platform

Read 50 ServiceNow Now Platform reviews

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1,728 Comparison Views

98% willing to recommend

WaveMaker

Read 4 WaveMaker reviews

773 Views
541 Comparison Views

100% willing to recommend

ServiceNow Now Platform

WaveMaker

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

WaveMaker and ServiceNow Now Platform are both powerful tools for application development and business workflows. Users generally prefer WaveMaker for its affordability and ease of support, while ServiceNow Now Platform is favored for its comprehensive feature set that justifies its higher cost.

Features: WaveMaker offers rapid development capabilities, flexibility, and suitability for custom applications. ServiceNow Now Platform provides extensive integration options, robust workflow management, and is ideal for complex enterprise environments.

Room for Improvement: WaveMaker could improve in interoperability, expanding its documentation, and enhancing integration capabilities. ServiceNow Now Platform needs better performance, reduced configuration complexity, and optimization.

Ease of Deployment and Customer Service: WaveMaker is noted for its straightforward deployment and responsive customer service. ServiceNow Now Platform also ensures smooth deployment and stands out with its comprehensive customer service solutions.

Pricing and ROI: WaveMaker is appreciated for its cost-effectiveness and quick return on investment. ServiceNow Now Platform is seen as expensive but provides strong ROI through advanced features.

To learn more, read our detailed Rapid Application Development Software Report (Updated: March 2026).

Buyer's Guide

Rapid Application Development Software

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Now Platform

Ranking in Rapid Application Development Software

14th

Ranking in Low-Code Development Platforms

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No-Code Development Platforms (3rd), Business Orchestration and Automation Technologies (17th)

WaveMaker

Ranking in Rapid Application Development Software

31st

Ranking in Low-Code Development Platforms

30th

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Rapid Application Development Software category, the mindshare of ServiceNow Now Platform is 2.1%, up from 1.7% compared to the previous year. The mindshare of WaveMaker is 1.1%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.1%
WaveMaker	1.1%
Other	96.8%

Rapid Application Development Software

Featured Reviews

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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it_user576294

Business Software Developer at a tech services company

This is a RAD tool to build business apps, tables, and forms.

It needs a desktop version for developers with license type CE. I would like to have the possibility to have a CE that lets me migrate from SQL Server Express, Access, and OpenOffice Base and keep all UI front-end development in just one system. In short, the 6.7 was good enough. The question is: Will there always be a desktop version CE that will let me work with, for example, five users for free, and then start to pay from user six, or in my case, three users? Right now, I do not see WaveMaker in this field, and there are others points to ask for from a desktop.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I appreciate best about ServiceNow Now Platform is that they are self-sufficient, they have a good ecosystem built around it, and they integrate with a lot of standard partners, which is a great thing to talk about."

"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."

"The main reason that people use ServiceNow is that performance is very good."

"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."

"You can develop anything whatever you want on ServiceNow Now Platform."

"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."

"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."

"ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred."

More ServiceNow Now Platform pros

"It is a Rapid Application Development (RAD) tool to build business apps that lets you work with many diverse data stores and build tables and forms easily."

Cons

"The solution's user interface is very average, and it needs to be more enriched and user-friendly."

"Bug and defect management are not available in ServiceNow."

"The licensing for this solution, with respect to the user, needs to be improved."

"Because of the high cost of this product, you don't always see an ROI."

"This platform is used more by large companies because it is a little bit expensive."

"ServiceNow Now Platform's automation process needs improvement."

"ServiceNow Now Platform's adoption seems to be a main challenge for our clients."

More ServiceNow Now Platform cons

"It needs a desktop version for developers with license type CE."

Pricing and Cost Advice

"I would rate the pricing an eight out of ten, with ten being very expensive solution."

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."

"The solution is expensive."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."

More ServiceNow Now Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Government

10%

Manufacturing Company

University

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	35

No data available

Questions from the Community

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I find the tool to be quite affordable.

See all answers

What needs improvement with ServiceNow Now Platform?

I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...

See all answers

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Comparisons

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Compared 9% of the time

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Unqork vs ServiceNow Now Platform

Compared 5% of the time

SS&C Blue Prism vs ServiceNow Now Platform

Compared 4% of the time

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Compared 10% of the time

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Compared 8% of the time

Jitterbit Vinyl vs WaveMaker

Compared 8% of the time

KiSSFLOW vs WaveMaker

Compared 7% of the time

Studio Creatio vs WaveMaker

Compared 7% of the time

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Product Reports

Buyer's Guide

ServiceNow Now Platform

March 2026

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Buyer's Guide

Rapid Application Development Software

March 2026

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Also Known As

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Pramati

Overview

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

WaveMaker is a visual application development platform to build web and mobile applications at a fraction of the time and cost of traditional application development.

WaveMaker

Sample Customers

experian, beachbody, health partners

Vanenburg, Flanagan

Buyer's Guide

Rapid Application Development Software

March 2026

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