We performed a comparison between ServiceNow Discovery and VMware vCenter based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"The most valuable feature of ServiceNow Discovery is its performance."
"It has been stable since deployment."
"The initial setup is pretty straightforward."
"It has given us an understanding of each layer from a server application."
"The initial setup is pretty easy."
"We can scale the solution."
"Stability-wise, I feel it is a good product."
"The platform is very effective for managing virtual infrastructure. It has improved our virtual infrastructure and virtual machine deployment in several ways."
"We typically manage VMs after the OS is installed. vCenter simplifies VM management by allowing for the configuration and operation of VMs once an OS, like Windows, is installed."
"Some of the most valuable features of vCenter are LACP and vSphere Distributed Switches, as they simplify VLAN propagation between hosts and enable networking duplication and replication."
"The integration of vCenter server with any software, whether from VMware or a third party, is smooth and straightforward."
"The initial setup is straightforward even for complex environments with around 100 hosts."
"VMware vCenter has significantly improved our infrastructure management by enabling virtualization. We can virtualize our infrastructure, eliminating the need to access servers physically. Everything can be managed remotely."
"The product's emphasis on high availability and DRS aligns with our priorities, making vCenter an integral component in our virtualized environment."
"The product has improved our system's proactive support for in-built AI tools."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"ServiceNow Discovery should improve its cloud capabilities."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"Improvements are required with the scripts used to collect the information from servers."
"ServiceNow is very costly."
"The monitoring features are limited."
"One notable area for enhancement revolves around cost considerations, as introducing features such as DDoS protection or data compression could reduce expenses."
"If VMware integrates some features of their other solution into VMware vCenter, operational managers might find it beneficial. Many organizations prefer to maintain separate solution sets based on specific needs and data requirements."
"They could provide an easier way to learn NSX and troubleshooting processes for the product."
"There is a feature called Fault Tolerance (FT), which has been part of vCenter servers since the product's inception. However, it has a lot of complexity, and when my team tested it, we found it difficult to manage. It also has some bugs. Consequently, we decided not to offer any fault tolerance features to our customers."
"The product should improve its storage. It's not necessarily about needing more storage but improving how it handles technology. We believe there could be more effective ways to manage it in our user environment. It should also look into network management."
"The product's technical support services need improvement."
"One area where VMware vCenter has room for improvement is its transition to Broadcom. The change in licensing structure and pricing, particularly the shift from perpetual licenses to subscription-only models, is a significant drawback."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews while VMware vCenter is ranked 8th in Server Monitoring with 22 reviews. ServiceNow Discovery is rated 8.0, while VMware vCenter is rated 8.6. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of VMware vCenter writes "Offers highly valuable centralized features and has significantly simplified VM deployment and management processes". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic, whereas VMware vCenter is most compared with . See our ServiceNow Discovery vs. VMware vCenter report.
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