ServiceNow Discovery and VMware vCenter are popular tools for IT operations management. User reviews indicate VMware vCenter slightly edges out in terms of advanced features, while ServiceNow Discovery is favored for better overall value due to its pricing and support.
Features: ServiceNow Discovery offers thorough asset and service mapping, efficient IT asset visibility, and excellent tracking capabilities. VMware vCenter provides robust virtualization capabilities, an extensive feature set for managing virtual environments, and automation tools specifically for virtual machines.
Room for Improvement: ServiceNow Discovery could benefit from enhanced integration, better automation features, and improved scalability. VMware vCenter needs simplification in deployment processes, enhanced user interface, and better native integration with other IT systems.
Ease of Deployment and Customer Service: ServiceNow Discovery users find the deployment straightforward and commend the responsive customer service. VMware vCenter, while more complex to deploy, is noted for its support team’s expertise.
Pricing and ROI: ServiceNow Discovery is noted for competitive setup costs and favorable ROI due to efficient asset management. VMware vCenter, despite being higher-priced, offers strong ROI through advanced virtual environment management.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
The technical support is good.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
On a scale of one to ten, I would rate its scalability as ten.
The scalability is good in vCenter.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
The licensing model has shifted, leading to higher costs, particularly for smaller organizations.
Better redundancy options can be achieved by using multiple vCenter machines.
The protocol interface or web page is not easy to use.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
The licensing model now requires purchasing 96-core solutions, even if fewer cores are needed, adding to the cost burden.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches.
High availability is employed so if an ESXi server is down, the VM is supported on another ESXi on other servers.
In vCenter, I can easily manage storage and move it from one server to another, which is beneficial for the environment.
VMware vCenter is excellent for managing and monitoring hypervisors, specifically with features like live migration, storage vMotion, and host vMotion.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
VMware vCenter is essential for managing virtual machines, deploying systems for customers, and centralizing ESXi servers' management. It aids in monitoring hosts, handling backups, recovering data, and virtualizing compute resources.
Organizations leverage VMware vCenter to oversee virtual infrastructure, automate administrative tasks, and provide self-service portals. It simplifies the management of IT environments by offering features like host profiles, high availability, and cluster configuration. Other notable features include scalability, resource management, performance monitoring, cloning, snapshots, DRS, LACP, and lifecycle management. VMware vCenter ensures continuous system availability, benefiting sectors like healthcare through efficient server management and process automation. The platform's alerting mechanisms, backup and restore functionalities, and elastic resource allocation enhance operational efficiency.
What are the key features of VMware vCenter?Healthcare organizations use VMware vCenter to ensure uninterrupted access to critical applications and patient data. It helps manage large volumes of virtual servers, providing necessary performance and reliability. This platform's automation and monitoring capabilities are crucial for maintaining efficient IT operations and supporting healthcare needs.
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