

ServiceNow Discovery and VMware vCenter compete in the IT infrastructure management space. ServiceNow Discovery has an upper hand due to its comprehensive IT asset discovery and integration features, while VMware vCenter excels in virtualization management and centralized control.
Features: ServiceNow Discovery integrates with CMDB for comprehensive data management, supports agentless discovery, and offers dynamic inventory capabilities. Its automated asset relationships enhance IT operations efficiency. VMware vCenter provides high availability, live migration features, and centralized management, improving virtualization capabilities and user experience with an intuitive interface.
Room for Improvement: ServiceNow Discovery could improve in user interface customization, reporting, and better integration with non-networked devices. Pricing and data quality enhancements are also needed. VMware vCenter users find licensing costs high and scaling needs improvements post-Broadcom transition, suggesting adjustments in cost models for better scalability.
Ease of Deployment and Customer Service: ServiceNow Discovery supports diverse cloud deployments but faces inconsistencies in technical support with response delays. VMware vCenter provides efficient deployment for private and on-premises environments with comprehensive support, though response and technical depth may vary. Both need enhanced support processes.
Pricing and ROI: ServiceNow Discovery's high licensing costs challenge smaller businesses, despite bundled package benefits. VMware vCenter's transition to a subscription model raises pricing concerns. Both deliver ROI through efficiency and integration, with ServiceNow more evident in IT management frameworks, while VMware's ROI is affected by recent price and subscription changes.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
I would rate the technical support by ServiceNow as good.
VMware vCenter manages high availability effectively.
The technical support is good.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
On a scale of one to ten, I would rate its scalability as ten.
The scalability is good in vCenter.
The solution is completely scalable as we can increase any host with great simplicity.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
That is not a mistake of the product. It is due to excessive security on the network.
Nothing has been reported to me about VMware vCenter till now because I have around eighteen members who are operating it, and none of them have reported any issues.
We have not faced any issues after upgrading VMware vCenter, whether on the vCenter or any host.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities.
Improvements could include implementing chatbots to simplify ticket creation.
The licensing model has shifted, leading to higher costs, particularly for smaller organizations.
If they had separate pricing for each module, organizations could purchase only the modules they need, and the price would lower.
Better redundancy options can be achieved by using multiple vCenter machines.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
The licensing model now requires purchasing 96-core solutions, even if fewer cores are needed, adding to the cost burden.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
High availability is employed so if an ESXi server is down, the VM is supported on another ESXi on other servers.
In vCenter, I can easily manage storage and move it from one server to another, which is beneficial for the environment.
VMware vCenter is excellent for managing and monitoring hypervisors, specifically with features like live migration, storage vMotion, and host vMotion.
| Product | Mindshare (%) |
|---|---|
| VMware vCenter | 2.1% |
| ServiceNow Discovery | 2.3% |
| Other | 95.6% |


| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 5 |
| Large Enterprise | 25 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 18 |
ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.
ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.
What are the key features of ServiceNow Discovery?Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.
VMware vCenter offers centralized management to optimize virtualized environments. It focuses on resource balancing, live migrations, and integration with VMware products, making it an essential tool for experts handling multiple ESXi hosts and clusters.
VMware vCenter is designed for organizations to efficiently manage virtual machine operations, including deployment, monitoring, and administration across ESXi hosts. Its centralized platform supports functions such as high availability, fault tolerance, and resource distribution. Users find that it simplifies tasks like configuration management and system updates within data centers, providing a comprehensive view of the virtual environment. Despite its advanced capabilities, users express concerns over pricing, licensing costs, and upgrade complexities. There is a demand for improvements in scalability, redundancy, and automation features, particularly in light of Broadcom's acquisition.
What are the key features of VMware vCenter?In data centers, VMware vCenter is pivotal for managing and optimizing infrastructure. By overseeing tasks such as patch management and server migration, it integrates into IT ecosystems, promoting performance oversight. Industries relying on virtual environments extensively implement VMware vCenter to streamline operations and align with IT strategies.
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