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Serviceaide ChangeGear vs vRealize Business for Cloud [EOL] comparison

The compared Serviceaide and Broadcom solutions aren't in the same category. Serviceaide is ranked #29 in ISM , and holds a 1.4% mindshare in the category. Additionally, 85% of Serviceaide users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.
Serviceaide ChangeGear
Read 14 Serviceaide ChangeGear reviews
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  • 921 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Serviceaide ChangeGear and vRealize Business for Cloud [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM).

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To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2026).
Buyer's Guide
IT Service Management (ITSM)
April 2026
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Helped 891,869 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Serviceaide ChangeGear
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
Help Desk Software (29th), IT Service Management (ITSM) (29th)
vRealize Business for Cloud...
Average Rating
8.4
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

UA
Umair Akhlaque
Enterprise Solutions & Services Head at Duroob Technology
A fairly stable solution that’s highly mature, but has a poor user interface
The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.
Read full review
TM
ThomasMeyer
Solutions Architect and project manager at MIB leipzig
Complete solution for automation, orchestration, and end-to-end lifecycle management
The most valuable feature is automation. With the automation, you can easily and quickly implement it by deploying gnashing on virtual environments. It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems. So automation helps us to do our work quickly and easily. VMware vRealize has standardized systems for doing work after the deployment. First, you have to set up the language on the system itself. Then there are vRealize's orchestration features. You can implement code in your deployment script to do this configuration automatically. So the orchestrator is a beneficial component. With this, you can implement automatic language selection and automated integration. In other systems, you can implement a multi-blueprint or multi-system environment to deploy the entire database environment and applications on this database with one click. The lifecycle manager is also essential. In version 7.5, you must provide a dir example username and password to access the Citrix server and controller. What's more, you have to include this in your script or your code. But in version 8, you can provide the username and password or store them in the lifecycle manager. So then you can pick it up from there. And that's the only location where you have to change the password. You don't have to change it in every script. That's a massive improvement in version 8.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The most valuable features for me are scalable architecture, customization potential where the UI, background, and data movement allow you to tailor to the nitty gritty details of what you might need in your environment, and advanced workflow management."
"CA Technologies support is excellent."
"It’s provided self-service and automation, notifications, and reporting, and it’s good on a day-to-day and macro perspective."
"The support is pretty good, the follow up is great; it is 24 hours, so that’s been useful, and it has a good escalation path, which is essential."
"Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk staff."
"Essential service management solution all in one, like 100- for service request, 200- for change request, 300- for incidents, 400- for problems."
"It provides us with a very easy and flexible UI for CA Nimsoft Service Desk 7."
More Serviceaide ChangeGear pros
"I like the openness of the solution."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The flexibility is the product's most valuable feature."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The solution's cost management is very good."
"The product provides excellent daily reports."
"Overall, this is a good solution and we have not had any problems, but I can't say that it is perfect because of the issues with the documentation and knowledge base."
More vRealize Business for Cloud [EOL] pros
 

Cons

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"I would love to see better two-factor authentication as that would really help us and make a big difference."
"I think they could update some of the interface. It doesn't look as pretty as some of the other ones."
"This is not appropriate for a small or even a medium-sized business. Too much overhead for a small company."
"The deployment was very difficult to handle. It's an unnecessarily difficult process that requires third-party assistance to do correctly."
"Their service management application needs a lot of work."
"Importing data with relations is difficult and could be better."
"It loses points because it’s not GUI enough, too code-y."
More Serviceaide ChangeGear cons
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"At the moment, in the POC, we have a very huge issue because you definitely have to implement a vSphere cluster."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"I think that the service could be improved by simplifying the pricing model."
"I would like it if they could provide their customers with more qualified support, like some training videos."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"It's not always easy to find the information you need."
More vRealize Business for Cloud [EOL] cons
 

Pricing and Cost Advice

Information not available
"It's expensive, which is one of the problems with this solution."
"The pricing model is complicated."
"The product is a cost-effective solution."
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891,869 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
15%
Financial Services Firm
9%
Comms Service Provider
8%
Religious Institution
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise11
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise3
 

Comparisons

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BMC Helix ITSM vs Serviceaide ChangeGear
Compared 8% of the time
TOPdesk vs Serviceaide ChangeGear Logo
TOPdesk vs Serviceaide ChangeGear
Compared 5% of the time
PagerDuty Operations Cloud vs Serviceaide ChangeGear Logo
PagerDuty Operations Cloud vs Serviceaide ChangeGear
Compared 4% of the time
More Serviceaide ChangeGear Competitors
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ServiceNow vs vRealize Business for Cloud [EOL]
Compared 46% of the time
Cloudability vs vRealize Business for Cloud [EOL] Logo
Cloudability vs vRealize Business for Cloud [EOL]
Compared 31% of the time
More vRealize Business for Cloud [EOL] Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
April 2026
Serviceaide ChangeGear reportDownload Serviceaide ChangeGear product report
Buyer's Guide
vRealize Business for Cloud [EOL]
April 2026
vRealize Business for Cloud [EOL] reportDownload vRealize Business for Cloud [EOL] product report
 

Also Known As

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
VMware IT Business Management Suite, VMware ITBM, IT Business Management Suite, Digital Fuel
 

Overview

Serviceaide ChangeGear enhances IT operations with a focus on change management, delivering a robust platform for streamlining processes and improving efficiency.

Serviceaide ChangeGear provides a comprehensive suite of tools for managing IT environments. Its capabilities allow for seamless integration with existing systems, thus facilitating improved decision-making and efficient process execution. Built for enterprises seeking to optimize IT service management, it supports alignment with business objectives. Designed with scalability in mind, users can leverage ChangeGear's functionalities to support growth and adaptability in dynamic environments.

What are the key features of ChangeGear?
  • Change Management: Facilitates smooth planning and execution of changes, reducing risks and downtime.
  • Integration Capabilities: Seamlessly integrates with other IT and business systems for cohesive operations.
  • Automation: Automates routine tasks to improve efficiency and reduce human error.
  • Self-Service Portal: Enhances user experience by empowering users with tools to manage their requests independently.
What benefits or ROI can users expect?
  • Increased Efficiency: Streamlines IT processes, allowing for better resource utilization.
  • Risk Mitigation: Effectively manages change to minimize risks associated with IT alterations.
  • Scalability: Supports business growth with adaptable and scalable processes.
  • Cost Reduction: Reduces operational costs through automation and improved resource management.

Serviceaide ChangeGear is implemented across industries including finance and healthcare to support their complex IT infrastructure needs. It effectively addresses sector-specific challenges, enabling these industries to maintain robust IT governance and compliance without compromising operational efficiency.

Serviceaide

VMware IT Business Management Suite offers in three editions: Standard, Advanced, and Enterprise. VMware IT Business Management Suite provides transparency and control over the cost and quality of IT services. By providing a business context to the services IT offers, IT Business Management helps IT organizations shift from a technology orientation to a service broker orientation, delivering a portfolio of IT services that align with the needs of line of business stakeholders. With benchmarks providing objective evidence, IT Business Management also provides the fact-based approach needed to minimize the cost of IT while maximizing the value IT delivers to its customers. Greater transparency and alignment, and the continuous improvement of IT services they enable, support IT as it seeks to develop competitive advantage through major IT transformation initiatives such as cloud, mobility and data center modernization.

Broadcom
 

Sample Customers

Oakwood Systems Group
Rent-A-Center, SAIC - (Science Applications International Corporation), Tribune Media, iGATE, EMC, Deutsche Telekom, GEFCO, Banca Ifis
Buyer's Guide
IT Service Management (ITSM)
April 2026
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