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Serviceaide ChangeGear vs vRealize Business for Cloud [EOL] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
663
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
Serviceaide ChangeGear
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
Help Desk Software (28th), IT Service Management (ITSM) (28th)
vRealize Business for Cloud...
Average Rating
8.4
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Umair Akhlaque - PeerSpot reviewer
Enterprise Solutions & Services Head at Duroob Technology
A fairly stable solution that’s highly mature, but has a poor user interface
The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.
TM
Solutions Architect and project manager at MIB leipzig
Complete solution for automation, orchestration, and end-to-end lifecycle management
The most valuable feature is automation. With the automation, you can easily and quickly implement it by deploying gnashing on virtual environments. It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems. So automation helps us to do our work quickly and easily. VMware vRealize has standardized systems for doing work after the deployment. First, you have to set up the language on the system itself. Then there are vRealize's orchestration features. You can implement code in your deployment script to do this configuration automatically. So the orchestrator is a beneficial component. With this, you can implement automatic language selection and automated integration. In other systems, you can implement a multi-blueprint or multi-system environment to deploy the entire database environment and applications on this database with one click. The lifecycle manager is also essential. In version 7.5, you must provide a dir example username and password to access the Citrix server and controller. What's more, you have to include this in your script or your code. But in version 8, you can provide the username and password or store them in the lifecycle manager. So then you can pick it up from there. And that's the only location where you have to change the password. You don't have to change it in every script. That's a massive improvement in version 8.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere has improved our company a lot, because we are currently trying to leverage automation in different departments to allow employees to work where more human intervention is needed."
"We have the MetaBot feature, which is valuable because we can read reusable components in the MetaBot, then use them as a framework."
"It has improved the efficiency and reliability of the data in the systems."
"We have a bot running on a computer that is doing manual tasks that we used to do."
"By automating those processes we achieved high ROI, great customer satisfaction, better STP, reduced manual work, reduced processing time, high accuracy, and 24/7 working capacity with the AA bots."
"Manual efforts have been reduced and the accuracy has increased. In the processes I have done, the accuracy has reached 100 percent, and manual load and time has been reduced."
"We've delivered tremendous value in a really short amount of time and gotten a lot of support from our organization."
"Our ROI has ranged from thousands to hundreds of thousands, depending on the type of process being automated."
"Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk staff."
"It's quite a complete entry into the SaaS ITSM market with a reasonable price point."
"This is really easy solution to scale up and get get going to add new catalog items."
"It provides us with a very easy and flexible UI for CA Nimsoft Service Desk 7."
"The support is pretty good, the follow up is great; it is 24 hours, so that’s been useful, and it has a good escalation path, which is essential."
"The most valuable features for me are scalable architecture, customization potential where the UI, background, and data movement allow you to tailor to the nitty gritty details of what you might need in your environment, and advanced workflow management."
"CA Technologies support is excellent."
"The most valuable feature is the ability to easily create service catalogues for our customers, something that we didn't have previously with the other tool we were using, which was SDM."
"I like the integration with other applications or vendors."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The flexibility of the solution is the most valuable feature."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The most valuable feature is the metering capability."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The product provides excellent daily reports."
"The solution's cost management is very good."
 

Cons

"We have faced some downtime and crashes with the system, but with the cooperation of the Automation Anywhere team, we have been able to contain that."
"IQ Bot has some limitations that should be improved in future releases."
"However, the AI Sense Recorder is too slow, so they can enhance its features for easier user experience."
"The platform has good capabilities, but it could improve by providing more development options."
"There is a limitation with Automation Anywhere where if you want to build your own packages and deploy them, it is very difficult."
"Their support also needs improvement."
"Automation Anywhere could benefit from more in-person support, as they currently maintain only a virtual presence."
"Their technical support is good, but it could be better."
"We have been seeing a little bit of latency here and there, but we haven't been able to identify it."
"We had a lot of issues with non-Windows servers during implementation."
"Actually this product and its limitations reduced the Service Desk effectiveness compared to the product we were using."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"I would love to see better two-factor authentication as that would really help us and make a big difference."
"Usability for IT analysts could be improved."
"Their service management application needs a lot of work."
"Importing data with relations is difficult and could be better."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"At the moment, in the POC, we have a very huge issue because you definitely have to implement a vSphere cluster."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"I would like it if they could provide their customers with more qualified support, like some training videos."
"The pricing model is complicated and would be more predictable if it were simplified."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"Better integration with other VMware toolsets would be beneficial."
 

Pricing and Cost Advice

"We have a few licenses. They cost roughly $10,000 each."
"I think the pricing is reasonable, but clients often perceive it as expensive."
"We purchase on a bot basis. Our costs are approximately $5,000."
"The price for Automation Anywhere is reasonable."
"It is the most economically friendly and it provides you with a lot of functions."
"We save 34,000 hours of time per year and have recouped up to $6000 in lost revenue."
"I find the license pricing to be competitive and reflective of the pricing models throughout the RPA space, and I believe there is a lot of value in continuing to maintain the free community edition platform."
"The cost of Automation Anywhere is high in Turkey due to the weak economy."
Information not available
"It's expensive, which is one of the problems with this solution."
"The product is a cost-effective solution."
"The pricing model is complicated."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
11%
Construction Company
11%
Outsourcing Company
10%
Construction Company
19%
Financial Services Firm
9%
Comms Service Provider
9%
Outsourcing Company
8%
Construction Company
24%
Financial Services Firm
16%
Manufacturing Company
14%
Marketing Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business159
Midsize Enterprise81
Large Enterprise556
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise11
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
VMware IT Business Management Suite, VMware ITBM, IT Business Management Suite, Digital Fuel
 

Interactive Demo

Demo not available
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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Oakwood Systems Group
Rent-A-Center, SAIC - (Science Applications International Corporation), Tribune Media, iGATE, EMC, Deutsche Telekom, GEFCO, Banca Ifis
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: July 2026.
907,664 professionals have used our research since 2012.