

We have a multi-level support system, with the initial level handled by the company we bought the license from and subsequent support from IBM.
Instead, we rely on third-party partners recognized by IBM, who provide cost-effective support.
The technical support is a very well-organized service, with a lot of tools for me as a consultant and for the end user on how to contact SAP support and get issues solved.
We are satisfied with the technical support from SAP because when we reached out, we were able to get very good support from SAP colleagues.
I am satisfied with SAP's technical support team; they provide very good support.
Scalability is quite hard to implement in TM1, largely since the on-premise installation chosen back in 2014.
Scalability is straightforward but it is pricey since it's a SaaS model priced per user.
SAP Analytics Cloud can be used by a small company, and it can be used by a large corporate.
I would rate its scalability up to nine on a scale of one to ten.
This stability is really important as we use it for budget calculation, which is time-consuming.
You have a chance to test it on your test tenant in small increments, so it should not break your productive reports and productive environment.
The abundance of features results in complexity, requiring strict guidelines for developers to ensure simplistic approaches are adhered to.
IBM's visualization needs significant improvement.
On the other hand, it is perfectly fitting to the SAP environment, with seamless integration to all SAP modules, not only ERP but also SuccessFactors and other tools from the SAP family.
Documentation-wise, we see some gaps when trying to connect different solutions.
TM1 is quite expensive, and I'd rate the pricing as an eight out of ten.
While IBM's solutions were costly before, the introduction of SaaS models has reduced prices significantly.
Its stability helps controllers win time in their planning processes.
It also integrates machine learning and AI engines, enabling us to use algorithms for inventory forecasting which optimizes our inventory and replenishment rates.
For SuccessFactors and S/4HANA Cloud, there are pre-built reports available which are commonly used by customers.
The capabilities of SAP Analytics Cloud that I consider the most valuable are that all three functionalities are in one tool.
| Product | Market Share (%) |
|---|---|
| IBM Planning Analytics | 5.7% |
| Anaplan | 8.9% |
| Oracle Hyperion | 6.9% |
| Other | 78.5% |
| Product | Market Share (%) |
|---|---|
| SAP Analytics Cloud | 2.6% |
| Microsoft Power BI | 12.7% |
| Tableau Enterprise | 9.2% |
| Other | 75.5% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 13 |
| Large Enterprise | 39 |
IBM Planning Analytics is an integrated planning solution that uses AI to automate planning, budgeting, and forecasting and drive more intelligent workflows.
Built on TM1, IBM’s powerful calculation engine, this enterprise performance management tool allows you to transcend the limits of manual planning and become the Analytics Hero your business needs. Quickly and easily drive faster, more accurate plans for FP&A, sales, supply chain and beyond.
SAP Analytics Cloud is an all-in-one Software-as-a-Service business intelligence tool that provides the key functionalities of an analytics tool to SAP business users. This tool is built on HANA Business Intelligence (BI) platform, providing analytics from data collected from multiple sources, such as ERP, Microsoft SQL, and Salesforce, among other solutions.
You can use SAP Analytics Cloud to compile data and perform ad-hoc reporting and analysis for predictive planning. SAP Analytics Cloud collects and analyzes the raw data from transactional systems into intelligent insights that allow you to make better decisions.
SAP Analytics Cloud uses machine learning to clean up data, identify errors, and issues, and suggest optimization or filtering options. You can use the modeling feature in Analytics Cloud to create hierarchies and get deeper data insights.
The three core functions of SAP Analytics Cloud consist of Planning, Predictive Analysis, and Business Intelligence as a holistic SaaS solution that offers real-time analysis to business leaders.
SAP Analytics Cloud Capabilities
SAP Analytics Cloud Key Features
SAP Analytics Cloud Benefits
Reviews from Real Users
Segun O., SAP HANA Developer at SOA PEOPLE, says that "The most valuable features are on the application side, where you can design applications into your analytics on the platform."
The Head of Finance Enterprise Application at a computer software company adds that "The visualization feature is the most valuable. SAP Analytics Cloud is also very easy to use."
"Its many features make it the best in the market," sums up a Consultor SAP Business Object, Sap Analytics Cloud at a tech services company.
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