Salesforce Commerce Cloud vs Zoho Commerce comparison

Why PeerSpot?

Salesforce and Zoho are both solutions in the eCommerce Platforms category. Salesforce is ranked #2 with an average rating of 8.2, while Zoho is ranked #27. Salesforce holds a 3.9% mindshare in P, compared to Zoho’s 1.1% mindshare. Additionally, 90% of Salesforce users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

5,001 Views
4,951 Comparison Views

90% willing to recommend

Zoho Commerce

Read 1 Zoho Commerce review

728 Views
721 Comparison Views

100% willing to recommend

Salesforce Commerce Cloud

Zoho Commerce

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Salesforce Commerce Cloud and Zoho Commerce based on real PeerSpot user reviews.

Find out what your peers are saying about Adobe, Salesforce, commercetools and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: September 2026).

Buyer's Guide

eCommerce Platforms

September 2026

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Helped 917,743 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

2nd

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho Commerce

Ranking in eCommerce Platforms

27th

Average Rating

9.0

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 3.9%, down from 11.7% compared to the previous year. The mindshare of Zoho Commerce is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	3.9%
Zoho Commerce	1.1%
Other	95.0%

eCommerce Platforms

Featured Reviews

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

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Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

A solution that can help to build online stores that offer cost-efficiency and scalability choices to its users

I contacted Zoho's support team during my entry-level time period. Zoho used to explain all their products. They provide a demo if you don't have an idea of their products. There are multiple sessions, including some recordings and live sessions, to help one understand Zoho products. There are a lot of resources from Zoho from which you can make choices. You can follow Zoho's documentation or their other training materials. You can choose to have a live session or a demo to help you understand Zoho products. You can even get on a call or send an email for support. I rate the technical support an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution provides us all the information we need about sales and reports."

"Commerce Cloud's best features include sales service and cloud marketing."

"The main functionality I find valuable in Salesforce Commerce Cloud is the fact that it shares the same database as Service and Sales Cloud, which allows me to develop more quickly in terms of integration, because I already have all the accounts, contacts, leads, sales, and invoice data already on one platform, so I don't need to have many more integrations if I already have Salesforce as the core."

"There is a good community of developers for the platform."

"We use this solution for general CRM use cases including capturing the regular customer lifecycle, opportunities, accounts and managing leads."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

"Ability to quickly add content and manage products along with associated web content easily."

"Demandware is at the top of the list when it comes to a SaaS-model e-Commerce solution for its ease of use, low start-up costs (compared to an on-premise solution) and scalability."

More Salesforce Commerce Cloud pros

"Customization and the solution's ease of deployment are valuable features of Zoho Commerce."

Cons

"One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I only have one layout theme, which is the main B2B Commerce layout, while different vendors and competitors have multiple themes to choose from when implementing an e-commerce portal, so this is one of the main pain points for me."

"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."

"There could be more product integration in the ERP space, similar to SAP and Aruba."

"My experience with technical support from Salesforce is mixed; they are available but sometimes not as responsive when issues arise, leading to longer wait times unless I subscribe to higher-level support."

"Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."

"Multi-tenant infrastructure is a blessing and a curse."

"The cloud services, the information security services, and the compliance support services."

"What I don't like is the price. The solution is expensive."

More Salesforce Commerce Cloud cons

"Improvement is needed in the UI and UX part of the solution."

Pricing and Cost Advice

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"There are no significant upfront license costs."

"I give the price of the solution a three out of ten."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"The pricing is fairly reasonable."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"Salesforce is not a cheap solution."

More Salesforce Commerce Cloud pricing and cost advice

"The price of Zoho Commerce is between 10 to 25 USD per user per month."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

10%

Construction Company

10%

Outsourcing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

No data available

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

See all answers

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

See all answers

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Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 15% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 13% of the time

Shopify vs Salesforce Commerce Cloud

Compared 12% of the time

Bigcommerce vs Salesforce Commerce Cloud

Compared 6% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 3% of the time

More Salesforce Commerce Cloud Competitors

Shopify vs Zoho Commerce

Compared 64% of the time

More Zoho Commerce Competitors

Product Reports

Buyer's Guide

Salesforce Commerce Cloud

September 2026

Download Salesforce Commerce Cloud product report

Buyer's Guide

eCommerce Platforms

September 2026

Download Zoho Commerce product report

Also Known As

Demandware

No data available

Overview

Salesforce Commerce Cloud offers frequent updates, ease of use, and robust personalization. It enhances the e-commerce experience with seamless integration, multi-currency and multi-language support, simplifying operations without needing extensive additional solutions.

Salesforce Commerce Cloud streamlines e-commerce operations by integrating with third-party systems and providing customizable processes. Despite its strengths in personalization and frequent updates, support enhancements and better ERP integration are needed. Challenges like data storage limits, complex customization, and a steep learning curve for new users highlight areas for improvement. AI features and improved marketing services could add value. It's mainly used for reporting, client onboarding, and B2B/B2C interactions, offering customizable pricing, billing integration, and omnichannel strategies.

What are the most important features?

Frequent Updates: Ensures the platform remains current.
Ease of Use: Simplifies e-commerce management.
Personalization: Offers robust customization capabilities.
Seamless Integration: Integrates smoothly with third-party systems.
Multi-currency and Multi-language Support: Facilitates international operations.

What benefits and ROI should users look for?

Process Improvement: Streamlines e-commerce operations.
Comprehensive Experience: Reduces the need for additional solutions.
Automation: Enhances marketing and reporting tasks.
Customization: Adapts to diverse business needs.
Scalability: Supports business growth with flexible features.

Salesforce Commerce Cloud is implemented across industries to optimize retail operations and enhance customer engagement. Retailers use it for lead management, opportunity tracking, and business intelligence. It's integral in forming omnichannel strategies and automating CRM and marketing tasks, ensuring efficient online retail operations.

Salesforce

Zoho Commerce is a comprehensive e-commerce platform tailored for businesses aiming to establish and expand their online presence with ease and efficiency.

Zoho Commerce offers tools designed to simplify online store management, including inventory controls and payment gateway integration. Known for its seamless synchronization with other Zoho applications, it provides a cohesive ecosystem for businesses looking to streamline operations. The platform’s strong focus on customization allows users to tailor their online store to meet specific business needs, ensuring a unique storefront that stands out in the digital marketplace.

What are the key features of Zoho Commerce?

Customization Options: Comprehensive tools to personalize store layouts and designs.
Inventory Management: Real-time tracking of stock levels and automated updates.
Payment Gateway Integration: Supports multiple payment methods for customer convenience.
CRM Integration: Synchronizes customer data with Zoho's CRM systems for enhanced customer engagement.
SEO Tools: Built-in features to optimize store search engine rankings.

What benefits or ROI should users seek in reviews of Zoho Commerce?

Cost-Effectiveness: Affordable pricing suitable for businesses of all sizes.
Ease of Use: Intuitive interface for quick setup and management.
Customer Support: Responsive support ensuring smooth operations.
Scalability: Ability to grow with the business needs without much hassle.

Zoho Commerce proves valuable in industries such as retail and wholesale by enabling easy setup of online storefronts. Retailers benefit from the ability to manage products and inventory efficiently while offering promotions and discounts seamlessly. Wholesalers leverage Zoho Commerce to handle bulk orders and maintain updated pricing models, meeting unique industry requirements.

Zoho

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Information Not Available

Find out what your peers are saying about Adobe, Salesforce, commercetools and others in eCommerce Platforms. Updated: September 2026.

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