Salesforce Commerce Cloud vs Zoho Commerce comparison

Salesforce and Zoho are both solutions in the eCommerce Platforms category. Salesforce is ranked #1 with an average rating of 8.3, while Zoho is ranked #31. Salesforce holds a 11.8% mindshare in P, compared to Zoho’s 0.6% mindshare. Additionally, 89% of Salesforce users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

Salesforce Commerce Cloud

Read 32 Salesforce Commerce Cloud reviews

2,114 Views
2,093 Comparison Views

89% willing to recommend

Zoho Commerce

Read 1 Zoho Commerce review

127 Views
127 Comparison Views

100% willing to recommend

Salesforce Commerce Cloud

Zoho Commerce

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Salesforce Commerce Cloud and Zoho Commerce based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Adobe, Shopify and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: October 2025).

Buyer's Guide

eCommerce Platforms

October 2025

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Helped 869,952 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho Commerce

Ranking in eCommerce Platforms

31st

Average Rating

9.0

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 11.8%, down from 15.0% compared to the previous year. The mindshare of Zoho Commerce is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
Salesforce Commerce Cloud	11.8%
Zoho Commerce	0.6%
Other	87.6%

eCommerce Platforms

Featured Reviews

Vijay Subramanyam

Delivery Head at cblsolutions

Offers seamless integrations and effective architecture for retail operations

Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

Read full review

Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

A solution that can help to build online stores that offer cost-efficiency and scalability choices to its users

I contacted Zoho's support team during my entry-level time period. Zoho used to explain all their products. They provide a demo if you don't have an idea of their products. There are multiple sessions, including some recordings and live sessions, to help one understand Zoho products. There are a lot of resources from Zoho from which you can make choices. You can follow Zoho's documentation or their other training materials. You can choose to have a live session or a demo to help you understand Zoho products. You can even get on a call or send an email for support. I rate the technical support an eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very flexible solution."

"Ability to quickly add content and manage products along with associated web content easily."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."

"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."

"I have found the list creation and dashboard customization features valuable."

"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."

"The product is easy to use."

More Salesforce Commerce Cloud pros

"Customization and the solution's ease of deployment are valuable features of Zoho Commerce."

Cons

"The solution is expensive."

"The connection with Marketing Cloud should be improved."

"We would like more interaction from Salesforce about new versions."

"The solution should have more and faster reporting, as well as better performance."

"The performance of the solution has room for improvement. We sometimes experience some delays."

"Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."

"The back office of Salesforce could be more user-friendly."

"In terms of application performance, it could be a bit quicker."

More Salesforce Commerce Cloud cons

"Improvement is needed in the UI and UX part of the solution."

Pricing and Cost Advice

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"Salesforce is not a cheap solution."

"I give the price of the solution a three out of ten."

"The pricing is fairly reasonable."

"The product is expensive."

"There are no significant upfront license costs."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The licensing works on a per-user basis."

More Salesforce Commerce Cloud pricing and cost advice

"The price of Zoho Commerce is between 10 to 25 USD per user per month."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

12%

Financial Services Firm

10%

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	10

No data available

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I only have one layout theme, which is the main B2B Commerce layout, while differe...

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What is your primary use case for Salesforce Commerce Cloud?

I mainly work with Salesforce Commerce Cloud, Service Cloud, Sales Cloud, and Consumer Goods Cloud. I currently use and oversee the implementation of AI features from Salesforce for customer engage...

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Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 23% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 21% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 13% of the time

Shopify vs Salesforce Commerce Cloud

Compared 13% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 8% of the time

More Salesforce Commerce Cloud Competitors

Shopify vs Zoho Commerce

Compared 100% of the time

More Zoho Commerce Competitors

Product Reports

Buyer's Guide

Salesforce Commerce Cloud

September 2025

Download Salesforce Commerce Cloud product report

Buyer's Guide

eCommerce Platforms

October 2025

Download Zoho Commerce product report

Also Known As

Demandware

No data available

Overview

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

Zoho Commerce contains all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data.

Zoho

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Information Not Available

Find out what your peers are saying about Salesforce, Adobe, Shopify and others in eCommerce Platforms. Updated: October 2025.

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