Salesforce Commerce Cloud vs Zoho Commerce comparison

Salesforce and Zoho are both solutions in the eCommerce Platforms category. Salesforce is ranked #1 with an average rating of 8.3, while Zoho is ranked #21. Salesforce holds a 5.4% mindshare in P, compared to Zoho’s 1.2% mindshare. Additionally, 90% of Salesforce users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

2,654 Views
2,627 Comparison Views

90% willing to recommend

Zoho Commerce

Read 1 Zoho Commerce review

283 Views
283 Comparison Views

100% willing to recommend

Salesforce Commerce Cloud

Zoho Commerce

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Salesforce Commerce Cloud and Zoho Commerce based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Adobe, Shopify and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: March 2026).

Buyer's Guide

eCommerce Platforms

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho Commerce

Ranking in eCommerce Platforms

21st

Average Rating

9.0

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 5.4%, down from 16.1% compared to the previous year. The mindshare of Zoho Commerce is 1.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	5.4%
Zoho Commerce	1.2%
Other	93.4%

eCommerce Platforms

Featured Reviews

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

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Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

A solution that can help to build online stores that offer cost-efficiency and scalability choices to its users

I contacted Zoho's support team during my entry-level time period. Zoho used to explain all their products. They provide a demo if you don't have an idea of their products. There are multiple sessions, including some recordings and live sessions, to help one understand Zoho products. There are a lot of resources from Zoho from which you can make choices. You can follow Zoho's documentation or their other training materials. You can choose to have a live session or a demo to help you understand Zoho products. You can even get on a call or send an email for support. I rate the technical support an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Demandware is at the top of the list when it comes to a SaaS-model e-Commerce solution for its ease of use, low start-up costs (compared to an on-premise solution) and scalability."

"Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience."

"Not having to worry about maintaining one's own infrastructure."

"It is a very flexible solution."

"The data analysis that they provide to you is good."

"The implementation team can customise the implementation to customer needs."

"The solution is quite stable."

"The pipeline and lead management features are the most valuable."

More Salesforce Commerce Cloud pros

"Customization and the solution's ease of deployment are valuable features of Zoho Commerce."

Cons

"There is always room for improvement with any solution."

"The connection with Marketing Cloud should be improved."

"The dashboards for this solution could be improved."

"It is similar to ATG, but some features can be exchanged between the 2."

"The dashboards for this solution could be improved."

"The extensibility of end-to-end lifecycle management for an order can be enhanced."

"There could be more product integration in the ERP space, similar to SAP and Aruba."

"We would like more interaction from Salesforce about new versions."

More Salesforce Commerce Cloud cons

"Improvement is needed in the UI and UX part of the solution."

Pricing and Cost Advice

"Salesforce is not a cheap solution."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The licensing works on a per-user basis."

"I give the price of the solution a three out of ten."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"The pricing is fairly reasonable."

"There are no significant upfront license costs."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

More Salesforce Commerce Cloud pricing and cost advice

"The price of Zoho Commerce is between 10 to 25 USD per user per month."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

No data available

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

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What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

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Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 20% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 18% of the time

Shopify vs Salesforce Commerce Cloud

Compared 14% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 6% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Shopify vs Zoho Commerce

Compared 100% of the time

More Zoho Commerce Competitors

Product Reports

Buyer's Guide

Salesforce Commerce Cloud

March 2026

Download Salesforce Commerce Cloud product report

Buyer's Guide

eCommerce Platforms

March 2026

Download Zoho Commerce product report

Also Known As

Demandware

No data available

Overview

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

Zoho Commerce contains all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data.

Zoho

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Information Not Available

Find out what your peers are saying about Salesforce, Adobe, Shopify and others in eCommerce Platforms. Updated: March 2026.

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