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SCSM vs salesforce.com Desk.com [EOL] comparison

Salesforce and Microsoft are both solutions in the IT Service Management (ITSM) category. Additionally, 65% of Microsoft users are willing to recommend the solution.
SCSM
Read 24 SCSM reviews
  • 1,215 Views
  • 671 Comparison Views
65% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between salesforce.com Desk.com [EOL] and SCSM based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).

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To learn more, read our detailed IT Service Management (ITSM) Report (Updated: August 2024).
Buyer's Guide
IT Service Management (ITSM)
August 2024
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Helped 805,335 peers since 2012
 

Categories and Ranking

salesforce.com Desk.com [EOL]
Average Rating
4.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
SCSM
Average Rating
7.0
Number of Reviews
24
Ranking in other categories
Help Desk Software (14th), IT Service Management (ITSM) (11th)
 

Featured Reviews

it_user77253 - PeerSpot reviewer
Feb 21, 2014
Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier.
Help Desk functionality such as ticket tracking, hosting knowledge base, ticket routing, social media integration, API. But only if they work as advertised, which they do not necessarily. Yes, we learned to be more careful about selecting products and we ended up using a…
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Rolando-Rodriguez - PeerSpot reviewer
Jun 27, 2024
Integrates well with existing network infrastructure and has a straightforward setup process
The use cases for the platform include managing servers, endpoints, and desktops to apply operating system updates and address the company's security requirements.  When I contact a customer using this tool, I don't receive requests to change it. Customers have a large ecosystem of Microsoft…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"It is a lower price vs. other things on the market."
"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
"The platform is competitively priced."
"The price should be lower."
"It is an expensive solution."
"I would rate the pricing as two out of five."
"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
"The license for SCSM is cheap."
More SCSM pricing and cost advice
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805,335 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Government
26%
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about SCSM?
The solution offers good productivity at a low price point.
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What is your experience regarding pricing and costs for SCSM?
The platform is competitively priced.
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What needs improvement with SCSM?
One customer uses another management tool, SiteScope, alongside SCSM. They might be looking for additional functionalities that SCSM could integrate. Thus, the product could include more features s...
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Comparisons

No data available
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ManageEngine ServiceDesk Plus vs SCSM Logo
ManageEngine ServiceDesk Plus vs SCSM
Compared 24% of the time
JIRA Service Management vs SCSM Logo
JIRA Service Management vs SCSM
Compared 11% of the time
BMC Helix ITSM vs SCSM Logo
BMC Helix ITSM vs SCSM
Compared 11% of the time
Device42 vs SCSM Logo
Device42 vs SCSM
Compared 6% of the time
More SCSM Competitors
 

Product Reports

Buyer's Guide
CRM
September 2024
salesforce.com Desk.com [EOL] reportDownload salesforce.com Desk.com [EOL] product report
Buyer's Guide
SCSM
August 2024
SCSM reportDownload SCSM product report
 

Also Known As

Desk.com, Salesforce Assistly
System Center Service Manager
 

Learn More

Salesforce
Microsoft
 

Overview

Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
 

Sample Customers

One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
Fibabanka, UMC Health System
Buyer's Guide
IT Service Management (ITSM)
August 2024
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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.