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Read 6 SCSM reviews.
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Featured Review
Find out what your peers are saying about ServiceNow, Device42, IFS and others in IT Asset Management. Updated: January 2022.
564,643 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The asset inventory is great because previously we had devices all over the place. We have been able to do multiscans to find devices that we didn't know about, which was great.""The IP address tracking [is valuable]... We have a lot of different devices and some of them have many IP addresses, so keeping track of which ones are assigned where is very critical for putting new devices on the network and giving them new addresses. All of our devices are statically assigned, so if we don't keep good records then we could accidentally assign a duplicate, which would cause problems on the network.""The most valuable part is the ease of use. There's no training involved. It's pretty simple and straightforward.""It has agentless discovery; you don't need to put agents on your servers. You can open one or two ports to discover all your infrastructure.""A big plus for Device42 was the auto-discovery. With it, we have updated devices, updated systems, and up-to-date systems.""The auto-discovery is brilliant. You can have it scheduled to run on a regular basis, and the infrastructure is always getting updated within the platform. I would rate the asset discovery very highly. It's very comprehensive. It covers quite a lot of different methods for doing discovery and it supports a lot of different types of hardware as well.""We use the automatic IT asset discovery for different things, like VMware discovery and SNMP discovery for network devices. It helps us to keep hardware information up to date in Device42, and the VMware discovery helps us to keep virtual device inventory up to date... We are sure to have 100 percent of our devices in Device42. Not more, not less.""The continuous asset discovery is good because it means not having to manually input all the small data, such as IP addresses, leases, etc. It helps and saves us a lot of time."

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"The reporting is very good.""The most valuable feature is the reporting of incidents.""We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances.""The support from Microsoft is good and we also have local support on the ground in Nigeria.""Many more features than other comparable products.""The most requested feature from our customers is the helpdesk ticketing system."

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Cons
"If I want to delete an asset from a cabinet it does take a while. And if I'm doing it in bulk — say, for example, if we have one cabinet that has 20 servers in — if I want to remove all 20 servers, I have to do them individually, which is a bit time-consuming. If there were a way that I could just bulk-remove everything from there, that would definitely save some time.""The solution’s automatic IT asset discovery and inventory functionality functions pretty well. There could be some improvement if there were some automated scripts to get it off the ground. I know it takes a bit of effort to get all of various managed devices into one place. We have to go and change how they are managed and make sure they are all linking up correctly so they can be tracked in Device42. Some type of automated script for each to get over that initial activation.""Device42 is a main part of our processes. We need reliability, not only in terms of the data but with the solution itself. It's really difficult when we have 10 minutes of Device42 downtime because none of our teams can work for those 10 minutes, and it's more time lost if there is longer downtime. An improvement would be to have a cluster implementation of Device42 to have high-availability and ensure that we don't have downtime in case of failure.""A con for Device42 is that Kubernetes integration is lacking. You pay for 10,000 spot licenses and if you're spinning up a Kubernetes cluster, or four or five or six Kubernetes clusters like we do, you're going to have 5,000 or 6,000 nodes in each of those, doing different types of business things.""When servers have two network adapters, automatically discovered will be only one network card because the other one is a backup. Device42 has some problems to find the other connection.""While the automatic IT asset discovery is great, the first time using it can be confusing when you are configuring the SNMP. I don't remember for sure but I don't think it said "SNMP community," it said "password". The first time I used it I was thinking about communities but the tool said "password," and when you say "password" in SNMP you are thinking about SNMP version 3. This is the only thing that is confusing, although there were some devices that were not included in the discovery.""The dependency mapping can be quite slow sometimes, if you've got a lot of things connecting to services. It can be very slow to build up the map.""It would be nice for the agent to have an installer versus a single file across multiple systems."

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"The configuration could be easier.""I have found SCSM not adequate enough to carry out some functions.""We would like to see a web-based interface that works on mobile devices.""They need more integration with open-source products.""One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have.""The user interface needs to be improved."

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Pricing and Cost Advice
  • "Our licensing costs are on a yearly basis."
  • "The product cost is low. It is quite cheap."
  • "On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us $19,000. We pay for a set of licenses, a maximum number of devices, and a maximum number of IP addresses. We have the smallest amount of features, which is enough for us at this time."
  • "The problem with using other vendor, like BMC, is the pricing. The price is so horrible and nobody wants to pay this money."
  • "We pay $100,000 per year."
  • More Device42 Pricing and Cost Advice →

  • "The price should be lower."
  • "The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
  • More SCSM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    I'm a reseller. I'm more on the technical side and don't really handle billing and payments. Therefore, I don't have any details on licensing or costs. That said, my understanding is that it is… more »
    Top Answer: 
    They always say and recommend that we should run one remote connector, and one discovery service for about 500 to 1,000 devices, which actually means the productivity of this remote connector. Even… more »
    Top Answer: 
    The support from Microsoft is good and we also have local support on the ground in Nigeria.
    Top Answer: 
    The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support.
    Top Answer: 
    I have found SCSM not adequate enough to carry out some functions.
    Ranking
    2nd
    out of 42 in IT Asset Management
    Views
    3,689
    Comparisons
    1,582
    Reviews
    14
    Average Words per Review
    1,487
    Rating
    8.8
    Views
    3,104
    Comparisons
    1,945
    Reviews
    7
    Average Words per Review
    655
    Rating
    7.1
    Comparisons
    Compared 28% of the time.
    Compared 14% of the time.
    Compared 5% of the time.
    Compared 4% of the time.
    Compared 3% of the time.
    Also Known As
    System Center Service Manager
    Learn More
    Overview

    Device42 makes IT decision making easier. With accurate, automatic inventory tracking powered by automatic discovery, Device42 is your go-to for everything from day-to-day ITSM to IPAM to encrypted secret storage, DCIM rack modeling, migration planning, and more!

    Say Hello! to Automated Data Center Management

    Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.

    • Gain – Gain accurate infrastructure visibility — know what you have, where it’s located, how it’s connected, and who owns it.
    • Beyond – Go beyond just the physical — gain visibility into blades, virtual machines, cloud instances, and the applications running on them.
    • Support – Support and document the entire lifecycle from purchase order to retirement.
    • Infrastructure – Device42’s comprehensive infrastructure management enables more informed decision making.

    Know Exactly What is Running, and Where, with Deep Application Mapping

    • Mapping – Powerful application mapping tools relate data from various sources.
    • Related – Auto-discovered data is related with imported and input data.
    • Components – Dependency flow diagrams relating application components are automatically generated.
    • Visualize – IT managers can visualize the application’s different parts and interdependencies.
    • Charts – Automatically-generated impact charts show the relationships between applications, hardware components, and facilities.

    Transform IT Anarchy into IT Organization

    Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.

    • IP Address – Get the next available IP address (eliminate ping and pray).
    • Capacity – Locate racks with enough space and power capacity to house new servers.
    • Affected – Determine which users are affected by scheduled and unscheduled outages.
    • Supported – Know if a server/OS is still supported, and where to find it.
    • Accurate – Maintain accurate server-switch port connections.
    • Manage – Accurately manage rack power and cooling capacities.
    • Device – Know device interdependencies and their service relationships.

    Efficiently Manage Growth and Consolidation with Powerful Capacity Planning Tools

    • Rack – Find available rack capacity with heat maps colored by available units.
    • Power – Ensure power availability at a glance with overlaid color bars.
    • Find – Quickly find space, outlets, and power capacity for new equipment with “What-If” scenarios.
    • Connections – Visually ensure all your machines are redundantly connected.
    • Hardware – Easily identify any hardware without redundancy.
    • View – View power consumption, temperature, and humidity over time.
    • Data Center – Locate data center hot spots and eliminate problem areas.
    • Reports – Comprehensive reporting includes abundant pre-configured reports or easily create your own.
    • Change – Instantly report change history, contracts, rack space availability, and much more.
    • Consolidate – Remove the guesswork — know if you have room to grow, or power and cooling capacity to consolidate.

    Dramatically Reduce Data Entry

    Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.

    • Automatic – Device42's autodiscovery, import tools, and 3rd-party integrations do a vast majority of the hard work for you.
    • API – All the documentation you could ever want on our open API is available at http://api.device42.com.
    • Powerful – Device42’s open and powerful REST API is thoroughly documented, easy to use, and extremely powerful —enabling input and output of data to and from external sources with features like .XLS API imports.
    • Better Place – Freedom from excessive data entry means you can focus on building the next cool thing and making the world a better place!

    Enhance IT Service Management

    Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!

    • Input – No need to input the same data into multiple systems!
    • Information – Enhance the information in your ticketing system with data from Device42.
    • ITSM App – Out-of-the-box integrations with popular ITSM applications such as JIRA, Confluence, ServiceNow, and Zendesk.
    • Automation – Out-of-the-box integrations with automation platforms like Rundeck, Puppet, and Chef.
    • CMDB Providers – Import data from other CMDB providers like Aperature, Microsoft SCCM, Solarwinds, OpenDCIM, Racktables, Rackmonkey
    • Anywhere – Import from spreadsheets, Visio docs, and anywhere else you can get a .csv file.

    Effectively Manage Asset Life Cycles

    Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.

    • Purchases – Record purchases.
    • Lifecycle – Asset lifecycle tracking from the day of purchase to the day it’s retired.
    • Contract – Associate a service contract with the actual asset it applies to.
    • QR Code – Automatically generate a smartphone-readable QR code for physical inventory.
    • Planning – Improve planning with accurate financial data for budgeting and auditing.
    • Proactive – Proactively manage contracts and maintenance renewals with powerful reporting and renewal notices.
    • Track Well – Track software licensing and ensure compliance.
    • Eliminate – Eliminate waste and save money.

    Resolve Technical Issues Faster

    • Services – Improve your IT service delivery with accurate and actionable data.
    • Flexible – Device42 will discover and correlate relationships between physical, logical, and virtual environments – providing a powerful tool for problem solving.
    • Ticket Makes – Attaching the actual device to a ticket makes confusion about which device is being referenced a thing of the past.
    • Locate Device – Locating the device has never been easier when it’s attached to a ticket; click the device and get all the relevant details from Device42.
    • Emergency – The next time a data center emergency arises, save the day in style!

    Centrally Manage Shared Accounts and Passwords

    • Find – Take control of who has access to what systems
    • Ensure – Ensure that data center teams have the information they need, when they need it
    • Very Fast – Quickly map service accounts and secrets to devices and applications
    • Powerful Control – Protect account and password information with granular access controls
    • Locate – Track password views, expiration dates, and password changes
    • Happiness – And yes…keep the auditors happy, happy, happy!
    System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
    Offer
    Learn more about Device42
    Learn more about SCSM
    Sample Customers
    Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.
    Fibabanka, UMC Health System
    Top Industries
    REVIEWERS
    University25%
    Financial Services Firm25%
    Logistics Company13%
    Retailer13%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider17%
    Government8%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Government16%
    Comms Service Provider15%
    Healthcare Company4%
    Company Size
    REVIEWERS
    Small Business14%
    Midsize Enterprise21%
    Large Enterprise64%
    REVIEWERS
    Small Business36%
    Midsize Enterprise36%
    Large Enterprise29%
    Find out what your peers are saying about ServiceNow, Device42, IFS and others in IT Asset Management. Updated: January 2022.
    564,643 professionals have used our research since 2012.

    Device42 is ranked 2nd in IT Asset Management with 14 reviews while SCSM is ranked 10th in IT Service Management (ITSM) with 6 reviews. Device42 is rated 8.8, while SCSM is rated 6.8. The top reviewer of Device42 writes "Seeing how things are connected, which server ports are plugged into which network switches, helps with network troubleshooting". On the other hand, the top reviewer of SCSM writes "Good technical support and integration capabilities but it needs to be easier to create custom reports". Device42 is most compared with ServiceNow, BMC Helix Discovery, FNT, Infoblox IPAM and Axonius, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Clarity SM and TOPdesk.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.