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Device42 vs SCSM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Device42
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
25
Ranking in other categories
IT Asset Management (9th), Configuration Management Databases (4th), IP Address Management (IPAM) Tools (5th), Data Center Infrastructure Management (6th)
SCSM
Average Rating
7.0
Reviews Sentiment
6.5
Number of Reviews
27
Ranking in other categories
Help Desk Software (11th), IT Service Management (ITSM) (10th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Device42 is designed for IT Asset Management and holds a mindshare of 5.5%, down 5.9% compared to last year.
SCSM, on the other hand, focuses on IT Service Management (ITSM), holds 1.6% mindshare, down 2.1% since last year.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
Device425.5%
ServiceNow19.9%
Lansweeper10.2%
Other64.4%
IT Asset Management
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
SCSM1.6%
ServiceNow21.5%
JIRA Service Management8.8%
Other68.1%
IT Service Management (ITSM)
 

Featured Reviews

AHMEDKASSAB - PeerSpot reviewer
Allows us to determine the exact placement of assets based on the building maps and the room details
In my experience, I believe that the key concern is the pricing strategy of the solution. Instead, other solutions are much more cost-effective. Previously, Device42 has altered the pricing model to include a subscription fee which I see as very costly. They should change their pricing strategy and license scheme, conduct market research and ensure that they provide the right product in the market at the right price.
LuisSanchez3 - PeerSpot reviewer
Current setup enables smooth problem-solving but lacks comprehensive guidance and local support
More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring us to hire external companies for maintenance hours to fix small issues that could be resolved faster in-house if we had better information. We have been looking for an upgrade version, but finding local service has been difficult. It has been challenging trying to get things done. Speaking with the Microsoft office, we found there are no local companies with substantial experience with SCSM. What we have now was installed five or six years ago. It has been difficult to change configurations and look for upgrades, even with all the manuals. Our office is considering moving away from SCSM and getting a service desk solution outside of Microsoft. For me, it has been a good tool to get help and solve internal problems in the office. It is a very good tool, but the difficulty in getting local service or more information is pushing us to look for another tool.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The reporting part is valuable. You have classic reports, and you can also do advanced reporting. They also have the DOQL feature for queries. You can write SQL queries to get your data and create custom reports."
"They've also just created some new interactive dashboards. CEOs can see and interact with the data rather than scrolling through endless Excel worksheets to find what they need."
"The pricing is reasonable."
"It has agentless discovery; you don't need to put agents on your servers. You can open one or two ports to discover all your infrastructure."
"The most valuable part is the ease of use. There's no training involved. It's pretty simple and straightforward."
"The most helpful feature in Device42 was the import feature, where you can seamlessly import your information into the configuration database manager."
"The solution's automatic IT asset discovery and inventory functionality are top-notch. The thing I like is that it's open-source. If I need to change them — and they've given me links on GitHub to have them — I can go and change them to pull exactly what I want, as frequently as I want."
"The most valuable feature was the ability to look up the different assets and see the different attributes that each one has, as well as being able to compare them to other assets."
"The call logging is the solution's most valuable feature. It's very easy to use."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"SCSM helps us keep organized by tracking all user demands and change requests. However, the reporting is not sufficient to provide a clear view of ongoing projects. It helps with daily operations and change request management."
"The solution offers good productivity at a low price point."
"The most requested feature from our customers is the helpdesk ticketing system."
"SCSM is easy to learn because all of the material, including training videos, can be found online."
"It is a simple solution that is easy to configure."
 

Cons

"The reporting could be better. The Insights+ component is an improvement, but they even admit it isn't the greatest. The documentation on their website could also be improved, but Device42 is constantly changing, so the documentation would have to change almost daily."
"Configuring rPDUs in the data center for Device42 required us to add multiple discovery jobs. The rPDUs were referred to the ISPDUs and daisy-chained. They would automatically assign a unique SMP port, but Device42 didn't allow SMP ranges, so we had to create a discovery job for each rPDU individually. We submitted a feature request to mitigate that."
"I would like to see API management as an additional feature in the tool's future versions. It will give more API security."
"For the iPhone, the device diagram cannot be downloaded. You have to go to each device and download the device diagram for that device. E.g., suppose there are a 1000 or 2000 servers. You cannot go to each server or device to download a device diagram for each device. There should be a one-click solution for downloading all device diagrams."
"A con for Device42 is that Kubernetes integration is lacking. You pay for 10,000 spot licenses and if you're spinning up a Kubernetes cluster, or four or five or six Kubernetes clusters like we do, you're going to have 5,000 or 6,000 nodes in each of those, doing different types of business things."
"It was hard to know which assets I'd already looked at because if I looked up another asset with a similar name, they would still pop up. I would have to make sure I was looking at the right asset. The search function should be improved."
"When servers have two network adapters, automatically discovered will be only one network card because the other one is a backup. Device42 has some problems to find the other connection."
"The solution’s automatic IT asset discovery and inventory functionality functions pretty well. There could be some improvement if there were some automated scripts to get it off the ground. I know it takes a bit of effort to get all of various managed devices into one place. We have to go and change how they are managed and make sure they are all linking up correctly so they can be tracked in Device42. Some type of automated script for each to get over that initial activation."
"They might be looking for additional functionalities that SCSM could integrate."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"I have found SCSM not adequate enough to carry out some functions."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"The major issues with SCSM include its severe slowness, especially on the client side, and the lack of comprehensive reporting tools."
"Our office is looking for maybe getting out of SCSM and getting a service desk solution outside of Microsoft."
"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."
"The configuration could be easier."
 

Pricing and Cost Advice

"We pay $100,000 per year."
"I am not involved in its pricing, but I have seen their plans during a discussion with the customer. For 500 servers, they were asking 50,000 USD. The cost of BMC Discovery was less than half. For the same thing, they were charging only 10,000 USD. Its pricing needs to be improved. As compared to other discovery tools, such as BMC Discovery and ServiceNow Discovery, its price is a little bit higher."
"The product cost is low. It is quite cheap."
"The problem with using other vendor, like BMC, is the pricing. The price is so horrible and nobody wants to pay this money."
"On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us $19,000. We pay for a set of licenses, a maximum number of devices, and a maximum number of IP addresses. We have the smallest amount of features, which is enough for us at this time."
"Functionality-wise, Device42 is on par with industry standards, but price-wise, the solution is expensive. I'm rating the pricing for the solution as eight out of ten."
"Our licensing costs are on a yearly basis."
"It's in the top-three most expensive solutions in terms of cost, but it has all the features that are needed."
"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
"It is an expensive solution."
"The platform is competitively priced."
"I would rate the pricing as two out of five."
"The price should be lower."
"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
"Licensing can be complex and confusing."
"It is a lower price vs. other things on the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
10%
Healthcare Company
9%
Government
26%
Computer Software Company
9%
University
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise13
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise6
Large Enterprise14
 

Questions from the Community

What needs improvement with Device42?
The product must provide AI features. It would be very useful if I could create datasets or queries from an AI interface.
What is your primary use case for Device42?
I use the solution for physical assets management, IT management, and application dependency mapping.
What do you like most about SCSM?
The solution offers good productivity at a low price point.
What is your experience regarding pricing and costs for SCSM?
I am not sure about the pricing as I do not have experience with it.
What needs improvement with SCSM?
More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring...
 

Comparisons

 

Also Known As

No data available
System Center Service Manager
 

Overview

 

Sample Customers

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.
Fibabanka, UMC Health System
Find out what your peers are saying about ServiceNow, Lansweeper, BMC and others in IT Asset Management. Updated: January 2025.
867,497 professionals have used our research since 2012.