Red Canary vs ServiceNow Security Operations comparison

Red Canary and ServiceNow are both solutions in the Risk-Based Vulnerability Management category. Red Canary is ranked #15 with an average rating of 9.0, while ServiceNow is ranked #11 with an average rating of 8.1. Additionally, 100% of Red Canary users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 6, 2024

ServiceNow Security Operations and Red Canary compete in the security industry, with Red Canary perceived as having the upper hand due to its superior feature set.

Features: ServiceNow Security Operations offers incident response automation, integration capabilities, and a user-friendly interface for streamlined workflows. Red Canary provides advanced threat detection analytics, tailored security insights, and automation for comprehensive security solutions.

Room for Improvement: ServiceNow could enhance its feature richness and expand its threat detection capabilities. Improved real-time analytics and advanced threat management could benefit Red Canary, as well as offering more flexible integration options.

Ease of Deployment and Customer Service: ServiceNow provides flexible deployment options and strong integration support, allowing seamless adoption. Red Canary offers a straightforward deployment process with dedicated support, enhancing security posture quickly.

Pricing and ROI: ServiceNow offers cost-effective integration with manageable setup costs, delivering solid ROI for enterprises within its platform. Red Canary reflects its advanced feature offerings in its pricing, providing significant ROI through proactive threat management capabilities.

To learn more, read our detailed Red Canary vs. ServiceNow Security Operations Report (Updated: December 2025).

Buyer's Guide

Red Canary vs. ServiceNow Security Operations

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Zafran Security

Featured Reviews

Reviewer6233

Works at a healthcare company with 10,001+ employees

Has become an indispensable tool in our cybersecurity arsenal

While Zafran Security is already a powerful tool, there are areas where it could be further improved to provide even greater value. One key area for enhancement is the searching capabilities within its vulnerabilities module. By incorporating the ability to create Boolean searches, users would gain the ability to apply more complex filters and customize their search criteria. This would greatly enhance the precision and efficiency with which security teams can identify and prioritize vulnerabilities. Having such tailored search capabilities would save time and resources by narrowing down vast lists of vulnerabilities to those that meet specific parameters relevant to our unique risk environment. Additionally, integrating more robust reporting and visualization tools would be advantageous. Enhanced dashboards that offer customizable visual representations of risk configurations and threat landscapes would facilitate better communication with stakeholders, making it easier to explain vulnerabilities and the rationale behind certain security measures. This would also aid in demonstrating the improvements and value derived from existing security investments to leadership and non-technical team members.

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Shubham Biradar

SOC Analyst at Valorant

Monitors traffic effectively and assists in compliance decision-making for quick response

Red Canary detects threats and attack patterns, allowing us to assess any significant damage caused to the banking environment, particularly if protected data has been damaged or corrupted. It is valuable for security teams in banking industries that need to make informed decisions quickly. Red Canary solutions are useful for compliance with standards like FFIEC and PCI and are employed in medical operations for HIPAA compliance.

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Kalyan Kothali

Associate Vice President at Wissen infotech

Effectively manages vulnerabilities and reduces false positives

ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Zafran is an excellent tool."

"We saw benefits from Zafran Security almost immediately after deploying it."

"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."

"With Zafran Security, it integrates with your security controls, allowing you to take that risk score and reduce it based on the controls in place or increase the risk based on different factors, such as if the issue is internet reachable or if there's an exploit in the wild."

"We are able to see the real risk of a vulnerability on our environment with our security tools."

"Zafran has become an indispensable tool in our cybersecurity arsenal."

"The valuable features of this solution are it integrates well with different EDR software, such CrowdStrike, and Carbon Black, and the information it provides is helpful."

"The most valuable feature of the solution is its automation part."

"I recommended Red Canary to my friends who work in other organizations."

"The near real-time review translates into near real-time action. So, in addition to alerting, Red Canary MDR has response playbooks built out."

"The solution works well for what we use it for and the support and protection are good."

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."

"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."

"My favorite feature is the application vulnerability scanner."

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"It's stable."

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

More ServiceNow Security Operations pros

Cons

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."

"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."

"I would like there to be an on-premise version of this solution for our data centers because of the proliferation of online threats."

"The most valuable feature of Red Canary MDR is the overall threat protection it provides."

"The price could always be better."

"In general, the solution currently fails to provide a summary to its users."

"Red Canary's pricing spectrum may not be ideal for smaller financial institutions."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

"The initial setup is difficult."

"The threat intelligence module needs a better dashboard."

"It's very slow. When you click a button or update a field, it takes forever to actually react."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"It doesn't interact with things very well."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

More ServiceNow Security Operations cons

Pricing and Cost Advice

Information not available

"The solution could vary in price depending on how many endpoints a company has."

"I have not compared Red Canary to other solutions to know if the price is high or low. However, I have found the price of this solution fair and reasonable, it cost approximately $100 per year, per device. If they could provide the solution for $50 per year, per device, it would be better."

"Red Canary MDR I use is an open-source tool."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"The product is more expensive than other solutions."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"This product is a good value for the money."

"It is an expensive product."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Outsourcing Company

Computer Software Company

12%

Manufacturing Company

Financial Services Firm

Government

Financial Services Firm

17%

Manufacturing Company

14%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?

Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...

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What needs improvement with Zafran Security?

In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...

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What is your primary use case for Zafran Security?

My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...

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What is your experience regarding pricing and costs for Red Canary MDR?

The services are higher priced.

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What needs improvement with Red Canary MDR?

Red Canary's pricing spectrum may not be ideal for smaller financial institutions.

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What is your primary use case for Red Canary MDR?

We use Red Canary ( /products/red-canary-reviews ) to monitor incoming and outgoing traffic. For example, when we rec...

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What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

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What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...

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What advice do you have for others considering ServiceNow Security Operations?

Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...

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Product Reports

Buyer's Guide

Zafran Security

January 2026

Download Zafran Security product report

Buyer's Guide

Managed Detection and Response (MDR)

December 2025

Download Red Canary product report

Buyer's Guide

ServiceNow Security Operations

January 2026

Download ServiceNow Security Operations product report

Also Known As

No data available

Red Canary Managed Detection and Response (MDR)

No data available

Overview

Zafran Security integrates with existing security tools to identify and mitigate vulnerabilities effectively, proving that most critical vulnerabilities are not exploitable, optimizing threat management.

Zafran Security introduces an innovative operating model for managing security threats and vulnerabilities. By leveraging the threat exposure management platform, it pinpoints and prioritizes exploitable vulnerabilities, reducing risk through immediate remediation. This platform enhances your hybrid cloud security by normalizing vulnerability signals and integrating specific IT context data, such as CVE runtime presence and internet asset reachability, into its analysis. No longer reliant on patch windows, Zafran Security allows you to manage risks actively.

What are the key features of Zafran Security?

Threat Exposure Management: Utilizes existing tools to prioritize vulnerabilities and manage threats.
Integrative Analysis: Combines security data with IT context for precise vulnerability management.
Real-time Risk Reduction: Enables immediate risk management without waiting for patches.
Hybrid Cloud Compatibility: Functions across diverse cloud environments for comprehensive security.

What benefits can users expect from Zafran Security?

Improved Security: Enhances protection by efficiently identifying and mitigating risks.
Cost Efficiency: Reduces unnecessary patching expenses by confirming non-exploitable vulnerabilities.
Time Savings: Frees developers to focus on root causes by handling immediate threats.
Comprehensive Insight: Offers a holistic view of security threats and vulnerabilities.

In industries where security is paramount, such as finance and healthcare, Zafran Security provides invaluable protection by ensuring that only exploitable vulnerabilities are addressed. It allows entities to maintain robust security measures while allocating resources efficiently, fitting seamlessly into existing security strategies.

Zafran Security

Red Canary Managed Detection and Response (MDR) offers robust threat detection, rapid response capabilities, continuous security monitoring, and seamless integration with existing tools. Valued for its actionable reporting and proactive threat intelligence, it streamlines operations and enhances organizational efficiency and security.

Red Canary

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Information Not Available

DuPont, Quanta Services, Microchip Technology, Hopkins Public Schools, Henny Penny, Schumacher Homes

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

Red Canary vs. ServiceNow Security Operations

December 2025

Free Report: Red Canary vs. ServiceNow Security Operations

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