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Red Canary vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (16th), Continuous Threat Exposure Management (CTEM) (1st)
Red Canary
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
5
Ranking in other categories
Advanced Threat Protection (ATP) (24th), Endpoint Detection and Response (EDR) (38th), Managed Detection and Response (MDR) (14th), Risk-Based Vulnerability Management (16th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (9th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Sagar Shekhar - PeerSpot reviewer
An open-source tool that offers great automation capabilities
Red Canary MDR generates a lot of output, so it would be good if, in the end, it generates a summary of all the previous attacks and what was the outcome of a single attack, especially so that it becomes easy for the user to see the summary and analyze the whole thing. In general, the solution currently fails to provide a summary to its users.
Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Zafran is an excellent tool."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"The most valuable feature of the solution is its automation part."
"The valuable features of this solution are it integrates well with different EDR software, such CrowdStrike, and Carbon Black, and the information it provides is helpful."
"I recommended Red Canary to my friends who work in other organizations."
"The near real-time review translates into near real-time action. So, in addition to alerting, Red Canary MDR has response playbooks built out."
"The solution works well for what we use it for and the support and protection are good."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The solution is available over the cloud and is easy to manage."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
 

Cons

"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"I would like there to be an on-premise version of this solution for our data centers because of the proliferation of online threats."
"In general, the solution currently fails to provide a summary to its users."
"Red Canary's pricing spectrum may not be ideal for smaller financial institutions."
"The price could always be better."
"The most valuable feature of Red Canary MDR is the overall threat protection it provides."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Report generation within ServiceNow can take some time."
"There is room for improvement in terms of developer support and documentation."
"The threat intelligence module needs a better dashboard."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It doesn't interact with things very well."
"The initial setup is difficult."
 

Pricing and Cost Advice

Information not available
"Red Canary MDR I use is an open-source tool."
"I have not compared Red Canary to other solutions to know if the price is high or low. However, I have found the price of this solution fair and reasonable, it cost approximately $100 per year, per device. If they could provide the solution for $50 per year, per device, it would be better."
"The solution could vary in price depending on how many endpoints a company has."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
8%
Government
6%
Computer Software Company
13%
Manufacturing Company
9%
Financial Services Firm
8%
Government
7%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What needs improvement with Red Canary MDR?
Red Canary's pricing spectrum may not be ideal for smaller financial institutions.
What is your primary use case for Red Canary MDR?
We use Red Canary ( /products/red-canary-reviews ) to monitor incoming and outgoing traffic. For example, when we rec...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
 

Also Known As

No data available
Red Canary Managed Detection and Response (MDR)
No data available
 

Overview

 

Sample Customers

Information Not Available
DuPont, Quanta Services, Microchip Technology, Hopkins Public Schools, Henny Penny, Schumacher Homes
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Red Canary vs. ServiceNow Security Operations and other solutions. Updated: September 2025.
869,202 professionals have used our research since 2012.