"The product has excellent customizable reports."
"The most valuable feature of this solution is the Kanban board."
"We use the roadmap features, and we're getting better at using dates to use the roadmap so that we can see if we're on target for work."
"The most valuable features of Rally Software are the executive dashboards, ease of use, and many other features. They have encapsulated everything that a GI can do, such as monitoring, maintaining, and then releasing. It's continuous integration and development."
"Stable and scalable solution."
"The performance is good."
"We like the status report feature. It is something really valuable."
"The most important feature of ServiceNow IT Business Management is flexibility."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"Competitive in terms of research"
"What I don't like about it is that it is really hard to find old work to reference information and use the reporting section of the application in terms of trying to analyze trends. If I am trying to find out which interfaces took this long and I want to compare and measure improvement from one quarter to another quarter, the reporting mechanism within Rally is very troublesome. They have an Excel plugin that you're supposed to use, but you literally have to pull the raw data out before you can do the analysis. You can't do it within Rally, and if you can, it is a secret, and I don't know how to do it. It should have better, easier, and user-friendly reporting without having to use the Excel add-in. It is very clunky. There is a lot of data in there, but it is not organized in such a way that makes it intuitive. You really have to kind of look for where do you put your documentation or dates. Some customization is available, but it is not plug-and-play like Jira. When I switched from TFS to Jira, I just went and started using Jira, whereas with Rally, you kind of have to really get in and figure out what you need to do before you set stuff up, or you're going to get yourself stuck. You can just start using Jira and be successful."
"We want Rally to generate OKRs, to allow teams to record the OKRs, and then the OKRs can be mapped to the epics and there is organizational alignment."
"The product needs to have more integration capabilities."
"Dashboard interface is limited functionally and not very user friendly"
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"The solution needs a few things in terms of resource management."
"It could be more user-friendly."
More ServiceNow IT Business Management Pricing and Cost Advice →
Rally Software is ranked 9th in Enterprise Agile Planning Tools with 4 reviews while ServiceNow IT Business Management is ranked 8th in Enterprise Agile Planning Tools with 8 reviews. Rally Software is rated 7.8, while ServiceNow IT Business Management is rated 8.0. The top reviewer of Rally Software writes "Useful for seeing if we are on target for work, but it is not intuitive and should have easier and user-friendly reporting without having to use the Excel add-in". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Integrates easily with other systems, helps in utilizing resources efficiently, and provides value for money". Rally Software is most compared with Microsoft Azure DevOps, Jira, TFS, Micro Focus ALM Quality Center and AgileCraft, whereas ServiceNow IT Business Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Broadcom Clarity PPM and Asana. See our Rally Software vs. ServiceNow IT Business Management report.
See our list of best Enterprise Agile Planning Tools vendors.
We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
