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Rally Software vs ServiceNow IT Business Management comparison

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Buyer's Guide
Rally Software vs. ServiceNow IT Business Management
July 2022
Find out what your peers are saying about Rally Software vs. ServiceNow IT Business Management and other solutions. Updated: July 2022.
610,812 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product has excellent customizable reports.""The most valuable feature of this solution is the Kanban board.""We use the roadmap features, and we're getting better at using dates to use the roadmap so that we can see if we're on target for work.""The most valuable features of Rally Software are the executive dashboards, ease of use, and many other features. They have encapsulated everything that a GI can do, such as monitoring, maintaining, and then releasing. It's continuous integration and development."

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"Stable and scalable solution.""The performance is good.""We like the status report feature. It is something really valuable.""The most important feature of ServiceNow IT Business Management is flexibility.""As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.""ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.""Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.""Competitive in terms of research"

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Cons
"What I don't like about it is that it is really hard to find old work to reference information and use the reporting section of the application in terms of trying to analyze trends. If I am trying to find out which interfaces took this long and I want to compare and measure improvement from one quarter to another quarter, the reporting mechanism within Rally is very troublesome. They have an Excel plugin that you're supposed to use, but you literally have to pull the raw data out before you can do the analysis. You can't do it within Rally, and if you can, it is a secret, and I don't know how to do it. It should have better, easier, and user-friendly reporting without having to use the Excel add-in. It is very clunky. There is a lot of data in there, but it is not organized in such a way that makes it intuitive. You really have to kind of look for where do you put your documentation or dates. Some customization is available, but it is not plug-and-play like Jira. When I switched from TFS to Jira, I just went and started using Jira, whereas with Rally, you kind of have to really get in and figure out what you need to do before you set stuff up, or you're going to get yourself stuck. You can just start using Jira and be successful.""We want Rally to generate OKRs, to allow teams to record the OKRs, and then the OKRs can be mapped to the epics and there is organizational alignment.""The product needs to have more integration capabilities."

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"Dashboard interface is limited functionally and not very user friendly""When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case.""ServiceNow IT Business Management could improve by adding better artificial intelligence.""ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit.""We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization.""The solution needs a few things in terms of resource management.""It could be more user-friendly."

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Pricing and Cost Advice
  • "We are always looking for a discount, if the solution was less expensive it would be a benefit."
  • "I understand it's a little more expensive. That is why many people prefer Jira."
  • More Rally Software Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • More ServiceNow IT Business Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of Rally Software are the executive dashboards, ease of use, and many other features. They have encapsulated everything that a GI can do, such as monitoring, maintaining… more »
    Top Answer:We are always looking for a discount, if the solution was less expensive it would be a benefit.
    Top Answer:Rally has the ability to improve the features. We would like to see progress made against the features, probably in the form of a dashboard, where when teams complete stories, the features upload, and… more »
    Top Answer:I would like to see some artificial intelligence incorporated into the management functions. The initial setup is complex and should be simplified.
    Top Answer:We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in… more »
    Ranking
    Views
    6,087
    Comparisons
    4,224
    Reviews
    4
    Average Words per Review
    582
    Rating
    7.8
    Views
    5,416
    Comparisons
    4,523
    Reviews
    7
    Average Words per Review
    430
    Rating
    8.0
    Comparisons
    Also Known As
    CA Agile Central, Rally Enterprise, CA Agile Training, CA Agile Coaching, CA Agile Academy, CA Agile Management , CA ALM
    ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview

    With Rally Software, you can plan, prioritize, manage, track, and continuously improve your work so that you can deliver the value that your customers need with speed, quality, and efficiency. Our enterprise-class Application Lifecycle Management (ALM) SaaS platform provides visibility into progress, roadblocks, and dependencies across multiple teams, projects, and programs. This allows you to align to your strategic goals and create better business results, and to do it all in a single system of record.

    ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

    Offer
    Learn more about Rally Software
    Learn more about ServiceNow IT Business Management
    Sample Customers
    Physicians Mutual, Harvard Pilgrim HealthCare, Editora Abril, Tata Communications, Level 3 Communications, Seagate, TomTom, Philips, Hiscox, Physicians Mutual, MYOB
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Healthcare Company18%
    Comms Service Provider14%
    Transportation Company9%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Healthcare Company10%
    Financial Services Firm9%
    Manufacturing Company9%
    REVIEWERS
    Computer Software Company33%
    Renewables & Environment Company11%
    Financial Services Firm11%
    Reseller11%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider12%
    Financial Services Firm11%
    Government9%
    Company Size
    REVIEWERS
    Small Business10%
    Midsize Enterprise10%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise9%
    Large Enterprise78%
    REVIEWERS
    Small Business36%
    Midsize Enterprise14%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise74%
    Buyer's Guide
    Rally Software vs. ServiceNow IT Business Management
    July 2022
    Find out what your peers are saying about Rally Software vs. ServiceNow IT Business Management and other solutions. Updated: July 2022.
    610,812 professionals have used our research since 2012.

    Rally Software is ranked 9th in Enterprise Agile Planning Tools with 4 reviews while ServiceNow IT Business Management is ranked 8th in Enterprise Agile Planning Tools with 8 reviews. Rally Software is rated 7.8, while ServiceNow IT Business Management is rated 8.0. The top reviewer of Rally Software writes "Useful for seeing if we are on target for work, but it is not intuitive and should have easier and user-friendly reporting without having to use the Excel add-in". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Integrates easily with other systems, helps in utilizing resources efficiently, and provides value for money". Rally Software is most compared with Microsoft Azure DevOps, Jira, TFS, Micro Focus ALM Quality Center and AgileCraft, whereas ServiceNow IT Business Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Broadcom Clarity PPM and Asana. See our Rally Software vs. ServiceNow IT Business Management report.

    See our list of best Enterprise Agile Planning Tools vendors.

    We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.