Quest KACE Systems Management Appliance (SMA) vs TeamViewer Remote Management comparison

Quest Software and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Quest Software is ranked #17, while TeamViewer is ranked #3 with an average rating of 8.3. Quest Software holds a 1.6% mindshare in RMM, compared to TeamViewer’s 3.5% mindshare. Additionally, 95% of Quest Software users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

Quest KACE Systems Manageme...

Read 38 Quest KACE Systems Management Appliance (SMA) reviews

172 Views
98 Comparison Views

95% willing to recommend

TeamViewer Remote Management

Read 33 TeamViewer Remote Management reviews

594 Views
218 Comparison Views

87% willing to recommend

Quest KACE Systems Manageme...

TeamViewer Remote Management

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Quest KACE Systems Management Appliance (SMA) and TeamViewer Remote Management based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Quest KACE Systems Management Appliance (SMA) vs. TeamViewer Remote Management Report (Updated: June 2025).

Buyer's Guide

Quest KACE Systems Management Appliance (SMA) vs. TeamViewer Remote Management

June 2025

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Helped 857,688 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Quest KACE Systems Manageme...

Ranking in Remote Monitoring and Management (RMM)

17th

Average Rating

8.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Client Desktop Management (12th), Endpoint Compliance (8th), Patch Management (12th), Unified Endpoint Management (UEM) (18th)

TeamViewer Remote Management

Ranking in Remote Monitoring and Management (RMM)

3rd

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Quest KACE Systems Management Appliance (SMA) is 1.6%, up from 0.9% compared to the previous year. The mindshare of TeamViewer Remote Management is 3.5%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Scott Tweed

Windows Engineer at a tech services company with 5,001-10,000 employees

Low maintenance, reliable, and easy to create packages

I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.

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Babawale Awojinrin

IT Operations Manager at Healthplus limited

Allows the incorporation of systems and integration of remote systems

The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing."

"This product made the job easy to do without having to go put hands on the machines."

"There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device."

"I am impressed by the service desk ticketing and asset management."

"We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done."

"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."

"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses."

"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."

More Quest KACE Systems Management Appliance (SMA) pros

"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."

"The most valuable feature of this solution is Remote Access."

"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."

"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."

"We use the product to communicate."

"The most recent enhancements are quite remarkable."

"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."

"The most valuable feature is the remote management capabilities."

More TeamViewer Remote Management pros

Cons

"The only hiccups we had were some power issues, where the box was a little under-powered early on."

"They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people."

"I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real management or overview on KACE where you can really see 100 percent of what is going on as well as what is going to be processed next and whether I can influence the overall process. It could really help me if I knew, e.g. exactly in 10 minutes my colleague will be supplied with this or that software. I haven't found this yet. If they could add this, that would be cool. It is still missing and I haven't yet found something like this."

"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."

"I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE."

"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."

"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."

"Imaging becomes a problem when you start to try to go beyond doing more than thirty or forty machines at a time. We initially tried to do that virtually and it just, it wouldn't work."

More Quest KACE Systems Management Appliance (SMA) cons

"There could be stable connectivity for the product’s current technology."

"I'm not sure if the security is ideal. They could work to improve it."

"Integration with other tools would be great."

"The connectivity could improve."

"There have been some delays in the past due to unstable internet connection."

"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."

"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."

"There should be an enterprise version of the solution."

More TeamViewer Remote Management cons

Pricing and Cost Advice

"The pricing is great. It's billed annually and it's very reasonable."

"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."

"The pricing and licensing are good. It's worth it."

"The product is reasonably priced."

"Some of the other solutions were just astronomical in price compared with KACE and didn't necessarily have the ease of use either. So, we chose Quest KACE for its easy-to-use features and cost."

"Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."

"Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."

"We are also saving on the licensing fee, compared to other endpoint management solutions."

More Quest KACE Systems Management Appliance (SMA) pricing and cost advice

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"Users need to pay a yearly license for TeamViewer Remote Management."

"I have used the free version of the solution."

"It is a licensed product."

"Its price is a little high as compared to other solutions."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"We pay for a yearly license."

More TeamViewer Remote Management pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Government

11%

University

10%

Financial Services Firm

10%

Financial Services Firm

15%

Computer Software Company

12%

Comms Service Provider

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?

The pricing is in the middle range of the market, not too expensive but not the cheapest either.

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What needs improvement with Quest KACE Systems Management?

The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option.

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What is your primary use case for Quest KACE Systems Management?

The main use cases for Quest KACE Systems Management Appliance are touch management, software and hardware inventory, and software delivery.

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What do you like most about TeamViewer Remote Management?

The fact that it's user-friendly and it has a chat option. These are my two favorite features.

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.

See all answers

What is your experience regarding pricing and costs for TeamViewer Remote Management?

The solution's license is expensive.

See all answers

Comparisons

Microsoft Configuration Manager vs Quest KACE Systems Management Appliance (SMA)

Compared 34% of the time

Microsoft Intune vs Quest KACE Systems Management Appliance (SMA)

Compared 25% of the time

Red Hat Ansible Automation Platform vs Quest KACE Systems Management Appliance (SMA)

Compared 10% of the time

BigFix vs Quest KACE Systems Management Appliance (SMA)

Compared 7% of the time

Microsoft Windows Server Update Services vs Quest KACE Systems Management Appliance (SMA)

Compared 6% of the time

More Quest KACE Systems Management Appliance (SMA) Competitors

NinjaOne vs TeamViewer Remote Management

Compared 28% of the time

Datto Remote Monitoring and Management vs TeamViewer Remote Management

Compared 26% of the time

Azure Bastion vs TeamViewer Remote Management

Compared 24% of the time

Kaseya VSA vs TeamViewer Remote Management

Compared 22% of the time

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Product Reports

Buyer's Guide

Quest KACE Systems Management Appliance (SMA)

May 2025

Quest KACE Systems Management Appliance (SMA) report

Download Quest KACE Systems Management Appliance (SMA) product report

Buyer's Guide

TeamViewer Remote Management

May 2025

Download TeamViewer Remote Management product report

Also Known As

Dell KACE Systems Management

No data available

Overview

Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.

Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.

What are Quest KACE SMA's key features?

Asset Management: Streamline the organization and tracking of physical and virtual assets.
Remote Access: Integrates with Bomgar for secure, remote troubleshooting and management.
Software Distribution: Deploy applications across devices efficiently without physical intervention.
Centralized Endpoint Management: Manage endpoints from a centralized console to ensure compliance and optimization.
Automated Patch Management: Schedule and deploy patches to maintain system security and performance.
Help Desk: Integrated ticketing system for tracking and resolving user issues.
Scripting and Reporting: Enhance administrative tasks through automated scripts and detailed reports.

What benefits should users consider?

Improved Productivity: Reduces manual interference with automated deployments and updates.
Labor Savings: Minimizes labor requirements with efficient remote management tools.
Integrated Reporting: Provides actionable insights through comprehensive reports to optimize IT operation.
User-Friendly Interface: Boosts effectiveness due to its intuitive, easy-to-navigate design.

Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.

Quest Software

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

TeamViewer

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Carey Paul Honda

Buyer's Guide

Quest KACE Systems Management Appliance (SMA) vs. TeamViewer Remote Management

June 2025

Free Report: Quest KACE Systems Management Appliance (SMA) vs. TeamViewer Remote Management

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