Quest KACE Systems Management Appliance (SMA) vs TeamViewer Remote Management comparison

Quest KACE Systems Management Appliance (SMA) vs. TeamViewer Remote Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Quest KACE Systems Manageme...

Ranking in Remote Monitoring and Management (RMM)

15th

Average Rating

8.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Client Desktop Management (6th), Endpoint Compliance (7th), Patch Management (10th)

TeamViewer Remote Management

Ranking in Remote Monitoring and Management (RMM)

3rd

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Quest KACE Systems Management Appliance (SMA) is 1.6%, up from 0.9% compared to the previous year. The mindshare of TeamViewer Remote Management is 4.0%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Scott Tweed

Windows Engineer at a tech services company with 5,001-10,000 employees

Low maintenance, reliable, and easy to create packages

I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.

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Babawale Awojinrin

IT Operations Manager at Healthplus limited

Allows the incorporation of systems and integration of remote systems

The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is relatively easy."

"This solution makes it easy to control assets and upgrade all types of software."

"The most valuable feature is the imaging of computers through the SDA... Being able to do that so quickly with the SDA, and to then use the SMA for reinstalling software, has been huge for our productivity."

"The software asset management has been a big help, even when it comes to license true-ups. I can use it to find out how many Tivoli we have, and boom, there's the number... And you can actually click on the information about the software and it shows, for example, that these five servers are where it's being reported. If you really want, you can log in to them and validate."

"The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support."

"This product made the job easy to do without having to go put hands on the machines."

"With KACE, we were able to have a simplification of the software deployment management with more granularity and flexibility."

"Pretty much all of the features are valuable. The inventory is very helpful to be able to keep track of our devices. The deployments make it easy to deploy new software packages or upgrade packages. The help desk is also a great tool for tracking problems and problem tickets."

More Quest KACE Systems Management Appliance (SMA) pros

"The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom."

"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."

"There are some great features."

"The most valuable feature is the remote management capabilities."

"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."

"It's easy to use and maintain."

"The initial setup of TeamViewer Remote Management is very simple."

"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."

More TeamViewer Remote Management pros

Cons

"Paying for the product should come with full and extended training anytime it is needed."

"The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option."

"Scalability is my primary concern right now."

"Imaging becomes a problem when you start to try to go beyond doing more than thirty or forty machines at a time. We initially tried to do that virtually and it just, it wouldn't work."

"I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real management or overview on KACE where you can really see 100 percent of what is going on as well as what is going to be processed next and whether I can influence the overall process. It could really help me if I knew, e.g. exactly in 10 minutes my colleague will be supplied with this or that software. I haven't found this yet. If they could add this, that would be cool. It is still missing and I haven't yet found something like this."

"What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network."

"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."

"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."

More Quest KACE Systems Management Appliance (SMA) cons

"VPN connection is an area with shortcomings that need improvement in the solution."

"There should be an enterprise version of the solution."

"Maybe TeamViewer could be improved with more scalability."

"It could be more secure."

"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."

"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."

"There are some challenges with compatibility."

"If there were a way for users to do access reporting, that would be an ideal addition to the product."

More TeamViewer Remote Management cons

Pricing and Cost Advice

"Their pricing is per end-point device. There is an initial cost for the license for the server, which is pretty low, and then there is a per end-point device license, which is also fairly low. So, the pricing is still reasonable."

"The pricing is fair."

"n terms of pricing and licensing, my advice is that you need to assess what you need and then look at what they offer. It's easy to get caught up in the things that you want, but don't really need."

"The pricing and licensing are good. It's worth it."

"The pricing and licensing are absolutely fair."

"Licensing is very straightforward. They don't overcomplicate it. This is not a Cisco product where you have to have 30 different licenses just to open the box. It's pretty much set-and-forget. You pay an annual license... The cost is in the mid to upper range, but the ROI exceeds the outside cost, especially once you've had the system for a while."

"It was a very attractive price. This is a huge feature of this product. If you would "credit score" this product versus others out there on the market, this one has a very attractive price."

"The product is reasonably priced."

More Quest KACE Systems Management Appliance (SMA) pricing and cost advice

"The solution's license is expensive."

"There are no charges to be paid for the solution since I use it for personal use."

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"Its price is a little high as compared to other solutions."

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"We pay a yearly licensing fee."

"We pay for a yearly license."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

More TeamViewer Remote Management pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Government

10%

University

10%

Financial Services Firm

16%

Computer Software Company

13%

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Quest KACE Systems Management?

My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The to...

What is your experience regarding pricing and costs for Quest KACE Systems Management?

The pricing is in the middle range of the market, not too expensive but not the cheapest either.

What needs improvement with Quest KACE Systems Management?

The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option.

What do you like most about TeamViewer Remote Management?

The fact that it's user-friendly and it has a chat option. These are my two favorite features.

What advice do you have for others considering TeamViewer Remote Management?

Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.

What is your experience regarding pricing and costs for TeamViewer Remote Management?

The solution's license is expensive.

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Product Reports

Quest KACE Systems Management Appliance (SMA)

Download Quest KACE Systems Management Appliance (SMA) product report

Quest KACE Systems Management Appliance (SMA) report

TeamViewer Remote Management

Download TeamViewer Remote Management product report

Also Known As

Dell KACE Systems Management

No data available

Overview

Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.

Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.

What are Quest KACE SMA's key features?

Asset Management: Streamline the organization and tracking of physical and virtual assets.
Remote Access: Integrates with Bomgar for secure, remote troubleshooting and management.
Software Distribution: Deploy applications across devices efficiently without physical intervention.
Centralized Endpoint Management: Manage endpoints from a centralized console to ensure compliance and optimization.
Automated Patch Management: Schedule and deploy patches to maintain system security and performance.
Help Desk: Integrated ticketing system for tracking and resolving user issues.
Scripting and Reporting: Enhance administrative tasks through automated scripts and detailed reports.

What benefits should users consider?

Improved Productivity: Reduces manual interference with automated deployments and updates.
Labor Savings: Minimizes labor requirements with efficient remote management tools.
Integrated Reporting: Provides actionable insights through comprehensive reports to optimize IT operation.
User-Friendly Interface: Boosts effectiveness due to its intuitive, easy-to-navigate design.

Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.

Quest Software

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

TeamViewer

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Carey Paul Honda

Quest KACE Systems Management Appliance (SMA) vs. TeamViewer Remote Management