Quest KACE Asset Management Appliance vs ServiceNow Discovery comparison

Quest Software and ServiceNow are both solutions in the IT Asset Management category. Quest Software is ranked #16 with an average rating of 7.0, while ServiceNow is ranked #2 with an average rating of 8.4. Quest Software holds a 0.9% mindshare in IAM, compared to ServiceNow’s 5.7% mindshare. Additionally, 66% of Quest Software users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Quest KACE Asset Management...

Read 7 Quest KACE Asset Management Appliance reviews

267 Views
89 Comparison Views

66% willing to recommend

ServiceNow Discovery

Read 42 ServiceNow Discovery reviews

1,419 Views
529 Comparison Views

97% willing to recommend

Quest KACE Asset Management...

ServiceNow Discovery

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow Discovery and Quest KACE Asset Management Appliance are competitors in the IT asset management sector. ServiceNow Discovery stands out for its integration and scalability, while Quest KACE is noted for its detailed feature set, making it appealing to cost-conscious buyers aiming for effective asset management.

Features: ServiceNow Discovery provides automated environment scanning, smooth integration with ServiceNow modules, and supports comprehensive IT operations management. Quest KACE Asset Management offers detailed inventory management, compliance tracking, and strong software licensing and patch management capabilities. Its rich asset management features are valuable for businesses seeking detailed inventory insights.

Room for Improvement: ServiceNow Discovery could enhance its support documentation, improve agentless scanning efficiency, and offer more flexible pricing models. Quest KACE might improve by offering stronger cloud integration, expanding its reporting features, and streamlining its user interface to enhance user experience.

Ease of Deployment and Customer Service: ServiceNow Discovery is cloud-based, which simplifies deployment and provides ongoing support through the platform. Quest KACE offers on-premises and virtual appliance options, requiring more initial configuration but enabling greater control. The dedicated support team of Quest KACE provides personalized service highly valued by users.

Pricing and ROI: ServiceNow Discovery involves a higher upfront investment, reflecting its integration and scalability, potentially delivering higher long-term ROI for users leveraging its full suite. Quest KACE, with its competitive pricing, provides efficient ROI, especially for cost-sensitive organizations focused on extensive asset management without the need for broad ITSM integration.

To learn more, read our detailed Quest KACE Asset Management Appliance vs. ServiceNow Discovery Report (Updated: June 2025).

Buyer's Guide

Quest KACE Asset Management Appliance vs. ServiceNow Discovery

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Quest KACE Asset Management...

Ranking in IT Asset Management

16th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in IT Asset Management

2nd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of June 2025, in the IT Asset Management category, the mindshare of Quest KACE Asset Management Appliance is 0.9%, down from 1.3% compared to the previous year. The mindshare of ServiceNow Discovery is 5.7%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Adam Augustín

Country Manager at Prianto Ltd

Remote control and massive deployment streamline operations efficiently

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use the solution for IT service desk management and asset management."

"The platform offers efficient stability."

"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."

"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."

"The ability to work on printers and everything can be done remotely, which enhances functionality."

"The solution is scalable."

"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

"The service management and operations management modules are valuable."

"The initial setup is pretty easy."

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

"They provide the ability to see into the Discovery tools I want. They offer the best tool view."

"It is a stable solution...The initial setup of the product is straightforward."

More ServiceNow Discovery pros

Cons

"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."

"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."

"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."

"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."

"A focus on more simplicity and user-friendly features would be beneficial."

"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."

"The initial setup was burdensome."

"Improvements are required with the scripts used to collect the information from servers."

"The service mapping component is less developed than it is in other solutions, and is in need of improvement."

"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."

"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

More ServiceNow Discovery cons

Pricing and Cost Advice

"It is less expensive as compared to SCCM."

"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"The product is expensive."

"I would rate the solution's pricing a six out of ten."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"The price could be better. It's a bit on the pricey side."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"It is not recommended for smaller companies because of the price."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"This solution is a paid option within the ServiceNow framework."

"This is expensive, but it meets our needs."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Quest KACE Asset Management Appliance?

The platform offers efficient stability.

See all answers

What is your experience regarding pricing and costs for Quest KACE Asset Management Appliance?

They are maybe on the higher end, however, their solutions suit bigger companies well. Building a solution out of smaller packages could end up being more expensive. Their pricing corresponds to th...

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What needs improvement with Quest KACE Asset Management Appliance?

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

See all answers

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

See all answers

Comparisons

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Product Reports

Buyer's Guide

IT Asset Management

January 2025

Quest KACE Asset Management Appliance report

Download Quest KACE Asset Management Appliance product report

Buyer's Guide

ServiceNow Discovery

May 2025

Download ServiceNow Discovery product report

Also Known As

KACE Asset Management Appliance, KACE Asset Management

No data available

Overview

The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).

Quest Software

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Coastal Community Credit Union, St. Dominic Hospital

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Quest KACE Asset Management Appliance vs. ServiceNow Discovery

June 2025

Free Report: Quest KACE Asset Management Appliance vs. ServiceNow Discovery

Find out what your peers are saying about Quest KACE Asset Management Appliance vs. ServiceNow Discovery and other solutions. Updated: June 2025.

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