Quest KACE Asset Management Appliance vs ServiceNow Discovery comparison

Quest Software and ServiceNow are both solutions in the IT Asset Management category. Quest Software is ranked #16 with an average rating of 7.0, while ServiceNow is ranked #4 with an average rating of 8.4. Quest Software holds a 0.9% mindshare in IAM, compared to ServiceNow’s 5.8% mindshare. Additionally, 66% of Quest Software users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Quest KACE Asset Management...

Read 7 Quest KACE Asset Management Appliance reviews

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171 Comparison Views

66% willing to recommend

ServiceNow Discovery

Read 41 ServiceNow Discovery reviews

1,353 Views
660 Comparison Views

97% willing to recommend

Quest KACE Asset Management...

ServiceNow Discovery

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow Discovery and Quest KACE Asset Management Appliance are competitors in the IT asset management sector. ServiceNow Discovery stands out for its integration and scalability, while Quest KACE is noted for its detailed feature set, making it appealing to cost-conscious buyers aiming for effective asset management.

Features: ServiceNow Discovery provides automated environment scanning, smooth integration with ServiceNow modules, and supports comprehensive IT operations management. Quest KACE Asset Management offers detailed inventory management, compliance tracking, and strong software licensing and patch management capabilities. Its rich asset management features are valuable for businesses seeking detailed inventory insights.

Room for Improvement: ServiceNow Discovery could enhance its support documentation, improve agentless scanning efficiency, and offer more flexible pricing models. Quest KACE might improve by offering stronger cloud integration, expanding its reporting features, and streamlining its user interface to enhance user experience.

Ease of Deployment and Customer Service: ServiceNow Discovery is cloud-based, which simplifies deployment and provides ongoing support through the platform. Quest KACE offers on-premises and virtual appliance options, requiring more initial configuration but enabling greater control. The dedicated support team of Quest KACE provides personalized service highly valued by users.

Pricing and ROI: ServiceNow Discovery involves a higher upfront investment, reflecting its integration and scalability, potentially delivering higher long-term ROI for users leveraging its full suite. Quest KACE, with its competitive pricing, provides efficient ROI, especially for cost-sensitive organizations focused on extensive asset management without the need for broad ITSM integration.

To learn more, read our detailed Quest KACE Asset Management Appliance vs. ServiceNow Discovery Report (Updated: April 2025).

Buyer's Guide

Quest KACE Asset Management Appliance vs. ServiceNow Discovery

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Quest KACE Asset Management...

Ranking in IT Asset Management

16th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in IT Asset Management

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of Quest KACE Asset Management Appliance is 0.9%, down from 1.3% compared to the previous year. The mindshare of ServiceNow Discovery is 5.8%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Adam Augustín

Country Manager at Prianto Ltd

Remote control and massive deployment streamline operations efficiently

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.

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Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to work on printers and everything can be done remotely, which enhances functionality."

"The platform offers efficient stability."

"The solution is scalable."

"We use the solution for IT service desk management and asset management."

"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."

"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."

"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."

"We can scale the solution."

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."

More ServiceNow Discovery pros

Cons

"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."

"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."

"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."

"A focus on more simplicity and user-friendly features would be beneficial."

"The initial setup was burdensome."

"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."

"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."

"Improvements are required with the scripts used to collect the information from servers."

"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."

"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."

"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."

"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."

"It is one of the most costly applications in terms of subscription costs."

"The service mapping component is less developed than it is in other solutions, and is in need of improvement."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

More ServiceNow Discovery cons

Pricing and Cost Advice

"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"It is less expensive as compared to SCCM."

"The product is expensive."

"I would rate the solution's pricing a six out of ten."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"This solution is a paid option within the ServiceNow framework."

"If the product is not deployed properly, it can be very expensive."

"The product pricing is fair and reasonable for the value it provides."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"The solution is not inexpensive so pricing is rated a three out of ten."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Quest KACE Asset Management Appliance?

The platform offers efficient stability.

See all answers

What is your experience regarding pricing and costs for Quest KACE Asset Management Appliance?

They are maybe on the higher end, however, their solutions suit bigger companies well. Building a solution out of smaller packages could end up being more expensive. Their pricing corresponds to th...

See all answers

What needs improvement with Quest KACE Asset Management Appliance?

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.

See all answers

What needs improvement with ServiceNow Discovery?

Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...

See all answers

Comparisons

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Compared 100% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

IT Asset Management

January 2025

Quest KACE Asset Management Appliance report

Download Quest KACE Asset Management Appliance product report

Buyer's Guide

ServiceNow Discovery

April 2025

Download ServiceNow Discovery product report

Also Known As

KACE Asset Management Appliance, KACE Asset Management

No data available

Overview

The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).

Quest Software

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Coastal Community Credit Union, St. Dominic Hospital

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Quest KACE Asset Management Appliance vs. ServiceNow Discovery

April 2025

Free Report: Quest KACE Asset Management Appliance vs. ServiceNow Discovery

Find out what your peers are saying about Quest KACE Asset Management Appliance vs. ServiceNow Discovery and other solutions. Updated: April 2025.

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