We performed a comparison between Qualys VMDR and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Risk-Based Vulnerability Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's really beneficial for scanning and interacting with the agent."
"It's stable and quite reliable."
"The most valuable feature of Qualys Container Security is the detailed information in the reports and the remediation. This is done to make sure there are no vulnerabilities."
"I am impressed with the VMDR feature."
"The prioritization feature is great. I think it has all of the advanced features that we need."
"The initial setup was good. We didn't have any problems with it."
"There are many features. Its reliability, ease of installation, ease of use, and the richness of the information provided are the most valuable features."
"The most valuable features are vulnerability scanning, policy compliance scanning, and tablet for web application scanning."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"My favorite feature is the application vulnerability scanner."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The product has a very simple UI."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The solution is stable."
"The ease of use is great."
"One of the biggest issues from the clients' perspective is that all Qualys computing is on the cloud."
"The reporting in this solution can be improved."
"When you want to cover yourself for scalability, you will be charged for the number you place on the scan itself."
"The disadvantage of working with Qualys is that the graphical interface is quite outdated."
"They're still evolving their platform in terms of reporting capabilities."
"There seems to be a lack of easy onboarding into Qualys."
"It's not very user-friendly at times and requires in-depth understanding. So, a layman or someone new to Qualys won't be able to easily understand it. You need education to use the solution."
"Improve the API speed."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The initial setup is difficult."
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Qualys VMDR is ranked 3rd in Risk-Based Vulnerability Management with 77 reviews while ServiceNow Security Operations is ranked 6th in Risk-Based Vulnerability Management with 14 reviews. Qualys VMDR is rated 8.2, while ServiceNow Security Operations is rated 8.0. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Swimlane. See our Qualys VMDR vs. ServiceNow Security Operations report.
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