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Qualys VMDR vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
Vulnerability Management (27th), Continuous Threat Exposure Management (CTEM) (6th)
Qualys VMDR
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
93
Ranking in other categories
IT Asset Management (5th), Vulnerability Management (2nd), Configuration Management Databases (2nd), Container Security (12th), Risk-Based Vulnerability Management (2nd)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (8th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Harold Jensen - PeerSpot reviewer
Good visibility but expensive and needs better support
Support: It's often overseas and often following a script, basically asking us to redo what we opened the case with. Multiple APIs: There seems to be a lack of easy onboarding into Qualys. We had to use manual inputs and some API calls to get items in place. Dashboard: It is very rudimentary with very little customization. The Qualys Scripting Language (QSL) works differently in different Qualys modules, so when you get it working in one area you have to modify the syntax in others. User account management: We often have to give users more rights than needed just to give them what they need. Integration with the various Qualys Modules: You can tell the UI is different based on of the different teams that created them. QSL syntax same in all modules Responsiveness of some of the components: They time out, you get a blank screen, etc. Backend updates between the various modules: You update connectors and information takes a few minutes to show in VMDR or Global Asset View Connectors: Connectors have a throttling issue with AWS which causes them to frequently fail unless you manually run them again.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran is an excellent tool."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"Using this product, we now have a vulnerability management cycle wherein VMDR plays a major role."
"Technical support is great and we've never really had a problem."
"The most valuable features of Qualys VM are its ability to do proper vulnerability assessment. It has a lot of updates for all the vulnerability databases from all over the globe. It's an amazing solution when it comes to the versatility of the features it has. Additionally, the reports are very good. It generates very detailed reports about the vulnerabilities inside the environment"
"I am impressed with the VMDR feature."
"Overall, the solution is highly rated because of its simplicity and efficiency."
"The biggest benefit is from a security operations perspective, where we are able to drive our security posture upwards by remediating any discovered vulnerabilities."
"There are many features. Its reliability, ease of installation, ease of use, and the richness of the information provided are the most valuable features."
"The most valuable feature is the vulnerability assessment."
"The product has a very simple UI."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"My favorite feature is the application vulnerability scanner."
"The ease of use is great."
"It's stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"The customer support is very bad."
"There are scenarios where a vulnerability is reported once yet not in subsequent scans, even if we have not fixed it."
"Improve the API speed."
"Certain integration factors between different options could be improved."
"The reporting needs improvement. It should generate much more stuff like field reports."
"The response time of technical support takes a while."
"While Qualys VMDR is comprehensive, improvements in asset management functionality would be beneficial."
"If anything, I would like to see the user interface modernized a bit more."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"It doesn't interact with things very well."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The threat intelligence module needs a better dashboard."
"Report generation within ServiceNow can take some time."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The dashboard and playbook creation will need to improve"
 

Pricing and Cost Advice

Information not available
"We have an annual contract for Qualys VMDR. I believe it's for either two years or five years."
"I used to work there, so I never paid for the product. As an employee, we get a lifetime license for personal use, and that's what I'm using. It is a comprehensive platform, so there is a lot more to it. There could be other solutions that are probably a little bit cheaper, but it depends on what people need. Different people have different needs. It offers many things on the same platform. If you add all the things up, it should be cheaper, but I have not done any analysis specifically."
"There is a license for the use of this solution. We pay annually instead of monthly to receive a better discount on the price."
"The solution is costly."
"The pricing is very competitive."
"It's very expensive, especially if you want to use multiple modules of Qualys."
"The pricing and licensing for Qualys could be improved."
"The product is more expensive than that of any other vendor."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
7%
Retailer
6%
Educational Organization
33%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
6%
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
I find that the pricing for Zafran aligns well with the comprehensive features it offers. The asset and user-based li...
What needs improvement with Zafran Security?
Zafran is a new startup. Features are continuously being added or improved. 1) Continued integrations with existing (...
What is your primary use case for Zafran Security?
We connect this to our vulnerability scanner as input, our security tools to better determine risk, and our change ma...
What do you like most about Qualys VMDR?
I like that we have many scanners and channels that don't overload. It helps us scan and track easily. Also, the tagg...
What is your experience regarding pricing and costs for Qualys VMDR?
Qualys offers better pricing and is feature-packed compared to other tools.
What needs improvement with Qualys VMDR?
They can tweak their UI since the new version seems a bit jumbled up, and the old UI was more user-friendly.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a tick...
 

Also Known As

No data available
Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security
No data available
 

Overview

 

Sample Customers

Information Not Available
Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Qualys VMDR vs. ServiceNow Security Operations and other solutions. Updated: April 2025.
849,963 professionals have used our research since 2012.