Try our new research platform with insights from 80,000+ expert users

Qualys VMDR vs ServiceNow Security Operations comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.4
Reviews Sentiment
8.2
Number of Reviews
5
Ranking in other categories
Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (2nd)
Qualys VMDR
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
94
Ranking in other categories
IT Asset Management (4th), Vulnerability Management (1st), Configuration Management Databases (2nd), Container Security (10th), Risk-Based Vulnerability Management (1st)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Ankesh Raj - PeerSpot reviewer
Real-time responses and reporting streamline vulnerability management
Qualys VMDR provides a real-time response and reporting feature, which is excellent. It allows us to see real-time graphs and reports for every asset, server, and more, which is very user-friendly. Our clients have given good feedback, and they are satisfied with the tool. We use it daily to fix vulnerabilities by connecting with infrastructure to remediate. The feedback from the client side is very good.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran is an excellent tool."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"Qualys has a continuous endpoint monitoring feature for agent-based scanning. Once you deploy the solution, it monitors everything that is happening every 30 minutes. Then, if there are any vulnerabilities, they are reported."
"The most valuable feature is the ability to run different capabilities with the same agent. With only one agent, we can have EDR, vulnerability management, compliance and some basic SaaS security capabilities."
"The most valuable feature is the QID part, especially of CentralList, which makes it easy to assess new critical vulnerabilities."
"Qualys VMDR provides a real-time response and reporting feature, which is excellent."
"The most valuable features are vulnerability scanning, policy compliance scanning, and tablet for web application scanning."
"The process of defining and discovering scans is organized efficiently."
"It is quite easy to implement."
"I find Qualys VM very robust, and it's very useful for vulnerability management and patch management. The value that it brings to my environment is economies of scale. There is no limitation on adding any endpoints. You go by the rule, and it's added once another endpoint is added to our environment. It's automatically installed, and it's less work from our end. It frees up my license automatically if I don't need an endpoint or if my machine is decommissioned. I like the dashboard displays because I don't see any duplication. The most important part is vulnerability management and prioritization. Unlike Symantec, it shows the kind of vulnerability I would want to patch first. It provides a holistic view of the kind of vulnerabilities and the ones I should remediate first. I don't have to do a scan; it just brings up those critical kinds of vulnerabilities like zero-day vulnerabilities and tells me to prioritize them. You have to prioritize these vulnerabilities first and go on with the rest. The dashboard shows me the ones that have been fixed, so I don't have to complete an aging report. The user experience and the graphical interface are good. As it's user-friendly and understandable on an executive level, it brings real value. We also use this solution because it's robust and flexibile."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"Reduces time to closure and closure metrics for vulnerabilities."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The solution is stable."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The product has a very simple UI."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
 

Cons

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"It would be helpful to have features for better tracking, including options for adding relevant owners or supporting groups for each asset."
"They're still evolving their platform in terms of reporting capabilities."
"The response time of technical support takes a while."
"One area of the product that could be improved is the management of vulnerabilities detected on disabled applications."
"Qualys VMDR is basically susceptible to false positives, and false negatives."
"Qualys currently does not have any features for scanning SCADA, IoT, and Industrial Control Systems."
"The only improvement I can think of is on the implementation side. At times it is a bit slow."
"There seems to be a lack of easy onboarding into Qualys."
"The dashboard and playbook creation will need to improve"
"It doesn't interact with things very well."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"There is room for improvement in terms of developer support and documentation."
"The initial setup is difficult."
 

Pricing and Cost Advice

Information not available
"It is different for every company, but for us, it's every three years."
"Qualys VM is quite expensive. It's a subscription-based license, and it's yearly. Right now, it's open for me, and I don't have any limitations or caps on the licenses. They are seeing if the product is viable for 4500 users. I can add as much as I want, and at the end of the subscription, they'll let me know how many licenses were actually used and bill me accordingly. On a scale from one to five, I would give their pricing a three. It's still expensive."
"The solution is reasonably priced for the value it provides."
"When you want to cover yourself for scalability, you will be charged for the number you place on the scan itself."
"The pricing and licensing for Qualys could be improved."
"The license is on a yearly basis."
"Qualys VM is reasonably priced."
"The price is very reasonable."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"It is an expensive product."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
report
Use our free recommendation engine to learn which Risk-Based Vulnerability Management solutions are best for your needs.
859,129 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
7%
Healthcare Company
6%
Educational Organization
18%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
7%
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
The current pricing of Zafran Security is fair overall. They were good to work with to accommodate our organization w...
What needs improvement with Zafran Security?
The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvement...
What is your primary use case for Zafran Security?
Zafran Security is helping reduce the amount of critical vulnerabilities in our environments that require prompt reme...
What do you like most about Qualys VMDR?
I like that we have many scanners and channels that don't overload. It helps us scan and track easily. Also, the tagg...
What is your experience regarding pricing and costs for Qualys VMDR?
Qualys offers better pricing and is feature-packed compared to other tools.
What needs improvement with Qualys VMDR?
There were some issues later with Qualys VMDR regarding security, specifically with numerous false positive reports.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, e...
 

Also Known As

No data available
Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security
No data available
 

Overview

 

Sample Customers

Information Not Available
Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Qualys VMDR vs. ServiceNow Security Operations and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.