

Qualys VMDR and ServiceNow Security Operations are competitors in the security management domain. While Qualys VMDR is highly rated for its comprehensive vulnerability management features, ServiceNow Security Operations stands out in incident response and data aggregation.
Features: Qualys VMDR excels in vulnerability management with robust integration capabilities and continuous monitoring. Users appreciate the flexibility offered by its cloud-based platform and its effective reporting functions. ServiceNow Security Operations is noted for its seamless integration with IT operations, offering data aggregation and incident response features that provide a centralized management approach.
Room for Improvement: Qualys VMDR users experience difficulties with false positives and seek better integration as well as improvements in usability, particularly regarding cloud asset inventory and QID management. ServiceNow Security Operations could be improved by enhancing integration with third-party applications and optimizing CMDB data management, alongside developing more extensive security monitoring features and streamlined process workflows.
Ease of Deployment and Customer Service: Qualys VMDR supports on-premises, private, and public cloud deployments. The customer support is helpful yet occasionally slow. ServiceNow Security Operations primarily offers cloud and hybrid deployment models, receiving high marks for technical support, though faster responsiveness would be beneficial.
Pricing and ROI: Qualys VMDR is perceived as valuable but is often considered costly for smaller organizations, with the pricing structure favoring larger enterprises due to its extensive feature set and ROI via reduced security risks. ServiceNow Security Operations offers competitive pricing, especially when bundled with ITSM, yielding significant value in larger enterprise environments though remaining expensive for smaller entities, providing ROI through enhanced compliance and reduced incidents.
| Product | Mindshare (%) |
|---|---|
| Qualys VMDR | 12.1% |
| ServiceNow Security Operations | 1.7% |
| Other | 86.2% |

| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 12 |
| Large Enterprise | 70 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 16 |
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
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