Polycom RealPresence Clariti vs Zoom comparison

Poly and Zoom Video Communications are both solutions in the Virtual Meetings category. Poly is ranked #11 with an average rating of 8.5, while Zoom Video Communications is ranked #1 with an average rating of 8.4. Poly holds a 1.7% mindshare in VM, compared to Zoom Video Communications’s 10.7% mindshare. Additionally, 100% of Poly users are willing to recommend the solution, compared to 95% of Zoom Video Communications users who would recommend it.

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

230 Views
129 Comparison Views

100% willing to recommend

Zoom

Read 225 Zoom reviews

3,099 Views
795 Comparison Views

95% willing to recommend

Polycom RealPresence Clariti

Zoom

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Executive SummaryUpdated on Feb 3, 2025

Zoom and Polycom RealPresence Clariti are competing products within the video conferencing market. Zoom holds an advantage with competitive pricing and reliable support, while Polycom RealPresence Clariti stands out with robust features that justify its higher cost.

Features: Zoom offers high-definition video conferencing, seamless integration with various platforms, and strong screen-sharing capabilities. Polycom RealPresence Clariti supports advanced conferencing equipment, ensures secure network adaptability, and is scalable for large enterprises.

Room for Improvement: Zoom could enhance its security features and add more enterprise-specific functionalities. Better native support for hardware integration might also benefit Zoom users. Polycom RealPresence Clariti could improve its user interface for better ease of use and simplify the setup process to reduce complexity. Providing more flexible pricing options may make it more accessible to smaller businesses.

Ease of Deployment and Customer Service: Polycom RealPresence Clariti requires a more intricate setup but provides extensive support during deployment. Zoom is known for its simplicity and quick cloud-based deployment, backed by widely accessible customer support.

Pricing and ROI: Zoom offers lower initial setup costs and a faster return on investment, appealing to businesses seeking cost-effective solutions. Polycom RealPresence Clariti demands a higher initial investment but promises long-term benefits for organizations needing advanced functionalities.

To learn more, read our detailed Polycom RealPresence Clariti vs. Zoom Report (Updated: June 2025).

Buyer's Guide

Polycom RealPresence Clariti vs. Zoom

June 2025

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Polycom RealPresence Clariti

Ranking in Virtual Meetings

11th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

225

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of Polycom RealPresence Clariti is 1.7%, up from 1.6% compared to the previous year. The mindshare of Zoom is 10.7%, down from 12.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Sreejith Thulasidas

Senior Engineer - UC - Service and Solutions Deployment at FVC

Provides video calling facilities with good video and audio clarity

Polycom RealPresence Clariti is very bad when moving towards the cloud. I think that Microsoft Teams and Zoom have already taken over the market. Polycom is currently looking into more end devices than server components and infrastructure. A cloud version would have been better, but that will not be feasible for Polycom now. It would have been helpful to have a cloud version during the migration stages, but now the time has gone. As a company, it's better for Polycom to look into the video conferencing devices rather than the infrastructure. Earlier, one of the advantages was that the infrastructure was very much open, and it was easy to integrate the tool with other platforms like Cisco. That is not the scenario now, and Polycom should concentrate on the endpoint hardware devices.

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Luiz Kazan

Head of Digital Solutions at a computer software company with 1,001-5,000 employees

Utilizing versatile features for efficient personal and work meetings

Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It does a good job of integrating with other software."

"It's on-prem, which is great."

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

"Compared to any other platform, Zoom has been very stable for meetings and conference calls."

"Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx."

"Zoom provides different background screen functionalities for privacy protection."

"One of the most valuable features is the user interface. With every new update, they introduce new useful features."

"Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."

"Zoom is quite easy to use and user-friendly."

"Zoom is easy to use."

"Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly."

More Zoom pros

Cons

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

"The customer needs this platform to be a little bit more customized."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"Could have a wider range of use cases."

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"Zoom lacks dashboards, more could be included."

"The interface requires some slight improvement in that it could better show the meeting attendees."

"They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features."

"Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't."

"Nothing extraordinary about this application, as its main use is for connecting with people on the other side of the cloud, but other users could find other Zoom features valuable."

"Zoom could improve by being more user-friendly."

"In the next release, I would like to see better security."

"Zoom could improve its security measures. A friend faced an issue where it was easy to crack the code."

More Zoom cons

Pricing and Cost Advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

"I am using the free version."

"The solution's pricing is good."

"Licensing fees are paid on a yearly basis."

"We purchased a license for Zoom."

"We have an annual subscription to the solution. The price could be reduced."

"I am not paying any licensing costs for the solution."

"I have been using the free version of Zoom."

"Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."

More Zoom pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

77%

University

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

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What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

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What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

Zoom offers a free version for up to forty minutes.

See all answers

Comparisons

Cisco Meeting Server vs Polycom RealPresence Clariti

Compared 52% of the time

Cisco TelePresence vs Polycom RealPresence Clariti

Compared 48% of the time

More Polycom RealPresence Clariti Competitors

Skype for Business vs Zoom

Compared 30% of the time

Webex vs Zoom

Compared 29% of the time

TeamViewer vs Zoom

Compared 7% of the time

ON24 Platform vs Zoom

Compared 5% of the time

Adobe Connect vs Zoom

Compared 5% of the time

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Product Reports

Buyer's Guide

Virtual Meetings

June 2025

Download Polycom RealPresence Clariti product report

Buyer's Guide

Zoom

June 2025

Download Zoom product report

Also Known As

RealPresence Clariti, Clariti

No data available

Overview

RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.

Poly

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

Baptist Health Corbin, North Carolina Central University

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

Polycom RealPresence Clariti vs. Zoom

June 2025

Free Report: Polycom RealPresence Clariti vs. Zoom

Find out what your peers are saying about Polycom RealPresence Clariti vs. Zoom and other solutions. Updated: June 2025.

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