Pipedrive vs Sales Creatio comparison

Pipedrive and Creatio are both solutions in the CRM category. Pipedrive is ranked #16 with an average rating of 8.1, while Creatio is ranked #22 with an average rating of 9.0. Pipedrive holds a 1.1% mindshare in CRM, compared to Creatio’s 0.8% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

663 Views
247 Comparison Views

78% willing to recommend

Sales Creatio

Read 8 Sales Creatio reviews

376 Views
227 Comparison Views

100% willing to recommend

Pipedrive

Sales Creatio

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Sales Creatio and Pipedrive are two competing products in the CRM solutions category. Sales Creatio has an upper hand with its robust customization and comprehensive CRM capabilities, whereas Pipedrive appeals with its simplicity and efficiency.

Features: Sales Creatio offers advanced process management, superior automation capabilities, and deep customization options that cater to complex enterprise needs. Pipedrive is known for its intuitive pipeline management, user-friendly design, and effective sales forecasting, making it suitable for small to medium-sized businesses.

Room for Improvement: Sales Creatio could enhance its user interface for non-technical users, streamline its setup process, and offer more scalable solutions for small businesses. Pipedrive might benefit from expanding its feature set for enterprises, improving customization options, and enhancing automation capabilities.

Ease of Deployment and Customer Service: Sales Creatio provides flexible deployment with extensive training and support, suitable for enterprise clients but requires a more involved setup process. Pipedrive’s cloud-based model ensures quick implementation and low maintenance, with easily accessible support, ideal for smaller teams.

Pricing and ROI: Sales Creatio involves a higher initial investment with significant ROI potential for large organizations seeking customized CRM solutions. Pipedrive offers a cost-effective entry point for budget-conscious companies, enabling quick ROI through streamlined processes and ease of adoption.

To learn more, read our detailed Pipedrive vs. Sales Creatio Report (Updated: May 2025).

Buyer's Guide

Pipedrive vs. Sales Creatio

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pipedrive

Ranking in CRM

16th

Ranking in Sales Force Automation

7th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (7th), Opportunity Management (2nd)

Sales Creatio

Ranking in CRM

22nd

Ranking in Sales Force Automation

9th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Pipedrive is 1.1%, up from 0.9% compared to the previous year. The mindshare of Sales Creatio is 0.8%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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HaroldBusby

Senior Sales Manager at Sales Informatics

Offers agility and how quickly it can be modified to meet the workflows of any organization

The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved. Only half of the mobile app uses the new architecture, and I believe their roadmap is to fully update it so there's a consistent user interface throughout the mobile app. Some of it uses the older Creatio technology, some of it's newer, and I think they're aiming to have it fully updated sometime in the second quarter. That will be a big jump. It supports the remote sales team, but it could be a lot better. Creatio needs to move the mobile app update higher on its priority list. We can see a difference when we look at other mobile CRM solutions out there – Creatio's mobile app isn't as fresh as other parts of the application. The other area I'd like to see Creatio improve – is the development of a robust field service application or enhancement to their existing Service Creatio module. It should be a separate product called Creatio Field Service. Field service is important because it addresses the large number of workers out there who aren't desk-bound, and that really corresponds with the mobile app improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is pretty easy to use and intuitive."

"The solution is very stable."

"The usability of the solution is its valuable feature."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"It's very flexible and we can really fit it into our business model."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The initial setup is straightforward."

More Pipedrive pros

"I like Creatio's workflows, automation, and no-code features that we can update as we wish."

"Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option."

"There's not a single CRM out there that is quite as flexible as Creatio CRM."

"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."

"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."

"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."

"Intuitive, low-code CRM platform that's easy to integrate and use."

Cons

"You must pay more if you need an additional feature."

"The product is expensive."

"The automation process is challenging."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"Reporting capabilities of the solution could be improved."

"The platform could be even more robust."

"New features sometimes seem bolted on rather than being smooth."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

More Pipedrive cons

"The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved."

"There is still some room for improvement in the overall look and feel of the software."

"Creatio's mobile app could be more intuitive."

"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."

"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."

"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."

"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."

"Sales Creatio should include better customizations."

Pricing and Cost Advice

"The price of Pipedrive has been reasonable."

"The solution is affordable."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"As of now, the pricing and value are quite good."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"The product is expensive but provides valuable services."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

More Pipedrive pricing and cost advice

"Pricing for this solution is more affordable than Salesforce, and the costs are upfront."

"Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60."

"Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution."

"Creatio's most basic plan, which has Growth, Enterprise, and Ultimate, I use the Enterprise version. It's a fully-featured CRM that includes sales, marketing, and service, along with the studio product."

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Top Industries

By visitors reading reviews

Educational Organization

44%

Computer Software Company

Government

Manufacturing Company

Computer Software Company

21%

Comms Service Provider

11%

Manufacturing Company

11%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What do you like most about Sales Creatio?

Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an...

See all answers

What is your experience regarding pricing and costs for Sales Creatio?

Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution. The fact that the solution is from an East European company makes it cheaper because of labor arbitrage. O...

See all answers

What needs improvement with Sales Creatio?

See all answers

Comparisons

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Microsoft Dynamics CRM vs Pipedrive

Compared 9% of the time

Zoho CRM vs Pipedrive

Compared 8% of the time

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Oracle CX Sales vs Sales Creatio

Compared 44% of the time

Oracle Fusion Service vs Sales Creatio

Compared 29% of the time

Microsoft Dynamics CRM vs Sales Creatio

Compared 27% of the time

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Product Reports

Buyer's Guide

Pipedrive

May 2025

Download Pipedrive product report

Buyer's Guide

Sales Creatio

May 2025

Download Sales Creatio product report

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Pipedrive

Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

Creatio

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino

Buyer's Guide

Pipedrive vs. Sales Creatio

May 2025

Free Report: Pipedrive vs. Sales Creatio

Find out what your peers are saying about Pipedrive vs. Sales Creatio and other solutions. Updated: May 2025.

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