Pega CRM vs Vlocity comparison

Cancel
You must select at least 2 products to compare!
Pega Logo
289 views|217 comparisons
Salesforce Logo
3,432 views|2,684 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega CRM and Vlocity based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Zendesk and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

    Information Not Available
    report
    Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
    765,386 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child… more »
    Top Answer:Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.
    Top Answer:I use Pega CRM, customer service, Pega Constellation, the framework, like, the Pega underwriting for insurance and all. Pega CRM is used for multiple clients, primarily in customer service. When calls… more »
    Top Answer:What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve… more »
    Ranking
    Views
    289
    Comparisons
    217
    Reviews
    5
    Average Words per Review
    470
    Rating
    8.4
    Views
    3,432
    Comparisons
    2,684
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Salesforce CPQ logo
    Compared 58% of the time.
    Salesforce Sales Cloud logo
    Compared 14% of the time.
    CloudSense logo
    Compared 9% of the time.
    Salesforce Service Cloud logo
    Compared 6% of the time.
    Conga CPQ logo
    Compared 2% of the time.
    Also Known As
    Chordiant
    Learn More
    Pega
    Video Not Available
    Salesforce
    Video Not Available
    Overview
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.
    Sample Customers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company14%
    Real Estate/Law Firm7%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Manufacturing Company9%
    Financial Services Firm7%
    Energy/Utilities Company7%
    Company Size
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise12%
    Large Enterprise67%
    Buyer's Guide
    CRM Customer Engagement Centers
    March 2024
    Find out what your peers are saying about Microsoft, Salesforce, Zendesk and others in CRM Customer Engagement Centers. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Pega CRM is ranked 6th in CRM Customer Engagement Centers with 9 reviews while Vlocity is ranked 2nd in Product Configuration and Quoting. Pega CRM is rated 8.2, while Vlocity is rated 0.0. The top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". On the other hand, Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Siebel CRM and HubSpot CRM, whereas Vlocity is most compared with Salesforce CPQ, Salesforce Sales Cloud, CloudSense, Salesforce Service Cloud and Conga CPQ.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.