IT Central Station is now PeerSpot: Here's why

Pega CRM vs Vlocity comparison

Cancel
You must select at least 2 products to compare!
Pega Logo
910 views|793 comparisons
Salesforce Logo
4,499 views|3,885 comparisons
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
report
Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
622,063 professionals have used our research since 2012.
Questions from the Community
Top Answer:It also reduces the duration per call, and it ensures a first time resolution of the issue.
Top Answer:For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases. The performance is… more »
Top Answer:The Pega CRM use case is end-to-end. You have a customer center where people are reaching out for their self-service portal, self-service request, or some change requests in their account, or they… more »
Top Answer:What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve… more »
Ranking
Views
910
Comparisons
793
Reviews
1
Average Words per Review
727
Rating
9.0
Views
4,499
Comparisons
3,885
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Chordiant
Learn More
Pega
Video Not Available
Overview
Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.
Offer
Learn more about Pega CRM
Learn more about Vlocity
Sample Customers
The State of Maine, Aegis, Aegon, AIG Japan, ING
Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
Top Industries
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider16%
Financial Services Firm11%
Energy/Utilities Company9%
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider17%
Energy/Utilities Company9%
Insurance Company4%
Company Size
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise12%
Large Enterprise71%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise12%
Large Enterprise72%
Buyer's Guide
CRM Customer Engagement Centers
July 2022
Find out what your peers are saying about Microsoft, Pega, Oracle and others in CRM Customer Engagement Centers. Updated: July 2022.
622,063 professionals have used our research since 2012.

Pega CRM is ranked 2nd in CRM Customer Engagement Centers with 1 review while Vlocity is ranked 2nd in Product Configuration and Quoting. Pega CRM is rated 9.0, while Vlocity is rated 0.0. The top reviewer of Pega CRM writes "End-to-end solution that reduces duration of call times and ensures first time resolution of issues". On the other hand, Pega CRM is most compared with Genesys Cloud, TalkDesk, Microsoft Dynamics CRM and Siebel CRM, whereas Vlocity is most compared with Salesforce CPQ, CloudSense, Salesforce Service Cloud, Salesforce Sales Cloud and Oracle CPQ Cloud.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.