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Pega CRM vs Vlocity comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pega CRM
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
CRM Customer Engagement Centers (5th), CRM (17th)
Vlocity
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Product Configuration and Quoting (2nd)
 

Mindshare comparison

Pega CRM and Vlocity aren’t in the same category and serve different purposes. Pega CRM is designed for CRM Customer Engagement Centers and holds a mindshare of 8.8%, down 9.8% compared to last year.
Vlocity, on the other hand, focuses on Product Configuration and Quoting, holds 15.7% mindshare, down 23.2% since last year.
CRM Customer Engagement Centers
Product Configuration and Quoting
 

Featured Reviews

Srinivas Ganisetti - PeerSpot reviewer
Case management feature is valuable but the pricing is expensive
I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
13%
Comms Service Provider
5%
Educational Organization
5%
Computer Software Company
23%
Financial Services Firm
10%
Retailer
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Pega CRM?
The product's deployment phase was easy.
What needs improvement with Pega CRM?
The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...
What is your primary use case for Pega CRM?
Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...
Which would you choose - Vlocity or Salesforce CPQ?
What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve ...
 

Comparisons

 

Also Known As

Chordiant
No data available
 

Overview

 

Sample Customers

The State of Maine, Aegis, Aegon, AIG Japan, ING
Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: July 2025.
861,524 professionals have used our research since 2012.