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Salesforce Service Cloud vs Vlocity comparison

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1,714 views|1,419 comparisons
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4,499 views|3,885 comparisons
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Top Answer:What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve… more »
Ranking
Views
1,714
Comparisons
1,419
Reviews
0
Average Words per Review
0
Rating
N/A
Views
4,499
Comparisons
3,885
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
CRM Customer Engagement Centers
July 2022
Find out what your peers are saying about Microsoft, Pega, Oracle and others in CRM Customer Engagement Centers. Updated: July 2022.
621,593 professionals have used our research since 2012.
Comparisons
Also Known As
Service Cloud
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Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.
Offer
Learn more about Salesforce Service Cloud
Learn more about Vlocity
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company40%
Comms Service Provider11%
Financial Services Firm6%
Government5%
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider17%
Energy/Utilities Company9%
Insurance Company4%
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise15%
Large Enterprise69%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise12%
Large Enterprise73%
Buyer's Guide
CRM Customer Engagement Centers
July 2022
Find out what your peers are saying about Microsoft, Pega, Oracle and others in CRM Customer Engagement Centers. Updated: July 2022.
621,593 professionals have used our research since 2012.

Salesforce Service Cloud is ranked 7th in CRM Customer Engagement Centers while Vlocity is ranked 2nd in Product Configuration and Quoting. Salesforce Service Cloud is rated 0.0, while Vlocity is rated 0.0. On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Oracle Service Cloud and SAP Service Cloud, whereas Vlocity is most compared with Salesforce CPQ, CloudSense, Salesforce Sales Cloud, Apttus and Siebel CRM.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.