Salesforce Service Cloud vs Vlocity comparison

The compared Salesforce Service Cloud and Vlocity solutions aren't in the same category. Salesforce Service Cloud is ranked #2 in CCEC , with an average rating of 8.4, and holds a 18.2% mindshare in the category. Vlocity is ranked #2 in PCQ , and holds a 20.3% mindshare. Additionally, 96% of Salesforce Service Cloud users are willing to recommend the solution.

Salesforce Service Cloud

Read 51 Salesforce Service Cloud reviews

515 Views
417 Comparison Views

96% willing to recommend

Vlocity

2,127 Views
1,675 Comparison Views

Salesforce Service Cloud

Vlocity

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Salesforce Service Cloud and Vlocity based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers.

To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: October 2024).

Buyer's Guide

CRM Customer Engagement Centers

October 2024

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Helped 813,418 peers since 2012

Categories and Ranking

Salesforce Service Cloud

Average Rating

8.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), Help Desk Software (5th), Knowledge Management Software (3rd), IT Alerting and Incident Management (6th)

Vlocity

Average Rating

0.0

Number of Reviews

Ranking in other categories

Product Configuration and Quoting (2nd)

Mindshare comparison

Salesforce Service Cloud and Vlocity aren’t in the same category and serve different purposes. Salesforce Service Cloud is designed for CRM Customer Engagement Centers and holds a mindshare of 18.2%, up 18.1% compared to last year.
Vlocity, on the other hand, focuses on Product Configuration and Quoting, holds 20.3% mindshare, down 26.0% since last year.

CRM Customer Engagement Centers

Product Configuration and Quoting

Featured Reviews

ChanchalSaxena

Lead Digital Transformation at Kohler Co.

Jan 3, 2024

High scalability with good plugins and excellent customer visibility

The Primary objectives of our solution are to improve the customer experience, improve process efficiency, and eliminate the wasted costs involved in business operations. For example, we're focusing more on the improvement of DIY (Do it Yourself). The call load reduces the need for visits by…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

"The solution is priced at 50 dollars a month per user."

"Salesforce is very cost-effective."

"Salesforce Service Cloud is a bit expensive."

"Salesforce is not a cheap product. It can be expensive."

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"The price of the solution depends on how many users need access to it"

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."

More Salesforce Service Cloud pricing and cost advice

Information not available

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813,418 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Educational Organization

16%

Computer Software Company

15%

Manufacturing Company

10%

Computer Software Company

24%

Manufacturing Company

11%

Financial Services Firm

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Service Cloud?

Salesforce Service Cloud is a bit expensive.

See all answers

What needs improvement with Salesforce Service Cloud?

Reporting could be improved.

See all answers

What is your primary use case for Salesforce Service Cloud?

I use Salesforce as a CRM to pull data, update business opportunities, and support the sales team. I query the data through Snowflake or HANA using Tableau for analysis and market expectations.

See all answers

Which would you choose - Vlocity or Salesforce CPQ?

What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve ...

See all answers

Comparisons

Microsoft Dynamics CRM vs Salesforce Service Cloud

Compared 25% of the time

ServiceNow vs Salesforce Service Cloud

Compared 25% of the time

JIRA Service Management vs Salesforce Service Cloud

Compared 12% of the time

BSI vs Salesforce Service Cloud

Compared 11% of the time

Genesys Cloud CX vs Salesforce Service Cloud

Compared 5% of the time

More Salesforce Service Cloud Competitors

Salesforce CPQ vs Vlocity

Compared 42% of the time

CloudSense vs Vlocity

Compared 17% of the time

Salesforce Sales Cloud vs Vlocity

Compared 13% of the time

Conga CPQ vs Vlocity

Compared 8% of the time

Conga Contract Lifecycle Management (CLM) vs Vlocity

Compared 7% of the time

More Vlocity Competitors

Product Reports

Buyer's Guide

Salesforce Service Cloud

September 2024

Download Salesforce Service Cloud product report

No data available

Also Known As

Service Cloud

No data available

Learn More

Salesforce

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Salesforce

Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.

Sample Customers

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer

Buyer's Guide

CRM Customer Engagement Centers

October 2024

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813,418 professionals have used our research since 2012.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.