Salesforce Service Cloud vs Vlocity comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

Salesforce Service Cloud
Average Rating
Number of Reviews
Ranking in other categories
CRM Customer Engagement Centers (2nd), Help Desk Software (7th), Knowledge Management Software (3rd), IT Alerting and Incident Management (6th)
Average Rating
Number of Reviews
Ranking in other categories
Product Configuration and Quoting (2nd)

Mindshare comparison

As of July 2024, in the CRM Customer Engagement Centers category, the mindshare of Salesforce Service Cloud is 17.4%, up from 8.0% compared to the previous year. The mindshare of Vlocity is 6.5%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Customer Engagement Centers
Unique Categories:
Help Desk Software
Knowledge Management Software
Product Configuration and Quoting

Featured Reviews

ChanchalSaxena - PeerSpot reviewer
Jan 3, 2024
High scalability with good plugins and excellent customer visibility
The Primary objectives of our solution are to improve the customer experience, improve process efficiency, and eliminate the wasted costs involved in business operations. For example, we're focusing more on the improvement of DIY (Do it Yourself). The call load reduces the need for visits by…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
"Salesforce Service Cloud is a highly expensive solution"
"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."
"The price is too expensive."
"The tool is pretty expensive."
"Salesforce is not a cheap product. It can be expensive."
"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
Educational Organization
Financial Services Firm
Manufacturing Company
Computer Software Company
Manufacturing Company
Energy/Utilities Company
Financial Services Firm

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Service Cloud?
Salesforce Service Cloud is a highly expensive solution. I would rate the pricing an eight out of ten. The price is justified by the reputation of the vendor.
What needs improvement with Salesforce Service Cloud?
There are some issues with backend connectivity in Salesforce Service Cloud. For example, connecting it with your phone is troublesome. I expect the backend issues with the solution to get resolved...
What is your primary use case for Salesforce Service Cloud?
Salesforce Service Cloud is used in our organization at the contact center and for presales working processes. The solution enhances customer support in our company by connecting to CRM solutions a...
Which would you choose - Vlocity or Salesforce CPQ?
What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve ...

Also Known As

Service Cloud
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Sample Customers

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers. Updated: June 2024.
793,052 professionals have used our research since 2012.