Workato Reviews

Organizations quickly notice a return on investment with Workato, experiencing cost savings through automation and eliminating manual processes. Time efficiency improves as fewer employees manage larger integrations, reducing labor costs. Utilizing callable recipes enhances cost management. Integrations are streamlined, accelerating cash flow and strengthening business operations. Workato's setup is user-friendly, allowing rapid implementation, which leads to improved productivity and enables teams to focus on core activities, resulting in significant time savings and operational enhancements.

Enterprise buyers evaluating Workato may observe that it offers flexible pricing, generally consisting of a flat monthly subscription with optional recipe-based costs. Prices vary based on the licensing agreement, organization size, and usage. While Workato is considered expensive, it provides value through its customizable options and competitive pay-as-you-use model. Costs can be higher for advanced features, but its integration capabilities offer a comprehensive solution for small to large organizations.

• "Workato is an expensive solution."
• "Speaking about price, I would say that it's market-related. Also, there are costs in addition to the standard license fees since different add-ons depend on what you require."
• "On a scale of one to ten, the pricing is around a six. We have a consumption model and the pricing is higher. If you are using any kind of ML-based approach, machine learning, or some advanced analytics, you may have to pay more."

Organizations primarily use Workato for integrations across ERP, CRM, and HR systems, automating processes like invoicing, order processing, and data synchronization. It facilitates seamless connections between platforms such as Salesforce, SAP, Oracle, and NetSuite for workflows in finance, HR, and customer onboarding. With over 300 pre-built connectors, Workato simplifies migration projects, enabling real-time data syncs and complex integrations for various enterprise applications and business insights.

Workato customer service receives high praise, notably for responsive technical support. Many appreciate 24/7 service and prompt resolutions, although there are mentions of time zone challenges reducing their effectiveness. Professionals value Workato for initial setup and customized assistance, noting helpfulness and availability via chat. Although first-line support's knowledge is sometimes limited, escalation procedures are effective. Ratings frequently commend the assistance, with scores typically ranging between eight to ten, reflecting strong user satisfaction.

Initial setup is generally easy and straightforward. Many found it user-friendly and quick to implement. Support from Workato’s team and partners aids in seamless integration. Setup involves providing credentials and possibly installing an agent for on-premises systems. Drag-and-drop functionality simplifies creating services, though connecting internal applications might be time-consuming. Some experienced more complexity when meeting security policies or using advanced deployment options. Initial use involves training materials and access to multiple features.

Users find Workato scalable, benefiting from cloud services and seamless operations. It handles multi-region functions, dynamic connection switching, and supports numerous applications, although high data volumes may require adjustments. Licensing options cater to various organizational needs. While some face occasional performance issues with large datasets or sudden transaction spikes, many appreciate its ease of scaling up or down, finding it well-suited for diverse business environments with effective planning.

Users report stability in Workato, highlighting its AWS foundation and minimal downtime. While most experience reliable performance, others occasionally need restarts due to connector issues. High volumes can trigger instability, particularly in data loads and CSV processing. Though support is available, limitations like the 50,000 record cap may require scripting. Despite isolated concerns, many commend its strong stability, with frequent ratings of eight to ten out of ten, citing effective load balancing and failover capabilities.