We compared Oracle Fusion Service and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. SAP CRM needs improvements in its mobile interface, data visibility, and integration.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. SAP CRM's customer service and support have received mixed feedback.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.
Pricing: Customers say Fusion Service is expensive. SAP CRM is seen as costly, and some users have said it isn’t worth the money.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.
"The most valuable feature of the solution is that customers can easily understand it."
"The solution is completely cloud-based and very easy to access from anywhere."
"Everything is managed by Oracle, so they have security in place."
"The solution changes the way clients work to make it easier and faster."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The solution is easy to learn."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"The most valuable feature is lead management and integration."
"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."
"SAP CRM is a scalable solution."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"It was comfortable setting up the tool."
"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The user experience has to be much better."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"The product must provide modules for operations management."
"Lacks the ability to deploy custom code for customization."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Oracle Service Cloud could improve the integration for older platforms."
"They should improve the design to make it more appealing to users."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."
"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."
"The product's pricing could be better."
"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."
"The solution is slow."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
Oracle Fusion Service is ranked 8th in CRM with 29 reviews while SAP CRM is ranked 4th in CRM with 38 reviews. Oracle Fusion Service is rated 8.6, while SAP CRM is rated 7.6. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Oracle Fusion Service vs. SAP CRM report.
See our list of best CRM vendors and best Marketing Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
