"The templates were always the best part as not starting from scratch made the process so much easier."
"The various integrations have made it easier for us to focus on keeping our information in one place so that we're not spending time (wasting time) trying to find information in different places online."
"Creating super-smart to-do lists, intern management, and sales leads lists has been huge."
"The flexibility to create any sort of format has been very valuable."
"The automation makes moving items around the boards easier and saves us time."
"When you have a tool that anybody can use from all devices, it spares some time so that you could do and handle way more things."
"I found the task management features as the most useful and necessary."
"We are a lot more organized, and have transparency throughout key areas of our business thanks to this solution."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Everything is managed by Oracle, so they have security in place."
"SAP CRM has a good performance."
"The initial setup of SAP CRM was simple."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"The solution is stable."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"SAP CRM integrates well with SAP ERP which is useful."
"SAP CRM is a scalable solution."
"We would like to have less downtime as it happens now and then!"
"I wish there were better notifications and dashboard views with analytics around the status of projects, etc."
"I wish the Time Tracking features were a little more robust."
"We'd love the ability to be able to build and export reports based on multiple boards."
"It would be nice to have more customization around the documents, such as different title headings, fonts, etc."
"While I appreciate the templates, some of them are extremely complex and not as tailored to non-profit work so they required quite a bit of customizing (but worth the trouble)."
"We need more cross-API integration with creative apps in the Adobe Suite and other communication platforms."
"Monday is excellent for collaboration between partners and team members, however, it would be great if there could be a way to have clients on Monday, and not just to share information."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The user experience has to be much better."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"In the future, machine learning and artificial intelligence functionality need to be included."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration."
"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."
"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."
Oracle Service Cloud is ranked 10th in CRM with 2 reviews while SAP CRM is ranked 3rd in CRM with 16 reviews. Oracle Service Cloud is rated 8.0, while SAP CRM is rated 7.6. The top reviewer of Oracle Service Cloud writes "It has lots of APIs to integrate with other solutions". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, Microsoft Dynamics CRM, Salesforce Service Cloud and Freshdesk, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Marketing Cloud, Oracle CRM, Salesforce Sales Cloud and Siebel CRM. See our Oracle Service Cloud vs. SAP CRM report.
See our list of best CRM vendors and best Marketing Management vendors.
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