We performed a comparison between Oracle BPM and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has developmental accelerators, which allow for virtually any customization needs which you may require."
"The initial setup is straightforward."
"We have more than 800 distinct applications in our IT landscape. We had enough scalability and okay development cycles, and it has been enough to cover our backup operations and order management systems."
"This solution has given us a quick time to market, the ability to integrate with the rest of the corporate applications, and the ability to hire talent in low-cost locations."
"The support is good."
"We selected this solution not only for the BPM but for the entire package."
"One of the most valuable features is its user-friendly API, which simplifies the implementation of workflows, such as managing inbox tasks for specific users within BPM profiles."
"What I found most valuable in Oracle BPM is that it has a lot of out-of-the-box integrations. The solution also provides a lot of adapters which is very helpful."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"Pega BPM's most valuable feature is the use of CDX to solve problems."
"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."
"The most valuable feature is flexibility, as we can configure it to best suit our requirements."
"The solution's case management is its most valuable aspect."
"Pricing is a little on the high side."
"The case management functionality of this solution has been most valuable."
"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."
"Though Oracle BPM is a stable solution, it's very heavy, so this is one area for improvement. If Oracle can make the components of Oracle BPM lighter, and if the deployment for the solution could be easier, that would make Oracle BPM better."
"We have had some issues with version migration, from one version of processes to another. We would have to call Oracle Services but on a day to day, we didn't have any issues."
"Oracle BPM is hard to configure."
"You have to maintain it manually."
"There is room for improvement in the pricing structure."
"The solution needs to offer better integration with third-party systems."
"Oracle BPM could probably be improved with respect to the cost. When you are using this product, it'll be a bit costlier for the ROA. I think they should do some discounts on these products, especially for the licenses."
"Overall, the engine and the UI both have to be made lighter."
"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."
"I would like to see Pega BPM improve the user experience."
"Pega should work on redefining their model and creating a demand for their skills."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."
"It needs more integration with other platforms."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
Oracle BPM is ranked 14th in Business Process Management (BPM) with 22 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. Oracle BPM is rated 7.4, while Pega BPM is rated 8.2. The top reviewer of Oracle BPM writes "Stable, has a lot of features and out-of-the-box integrations, but it's heavy, and the technical support isn't good". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". Oracle BPM is most compared with Camunda, SAP Signavio Process Manager, IBM BPM, AWS Step Functions and Appian, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our Oracle BPM vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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