ThousandEyes and OpenText Operations Bridge compete in the network and IT operations monitoring category. ThousandEyes seems to have the upper hand with superior network path monitoring capabilities and ease of integration.
Features: ThousandEyes is recognized for its detailed network path monitoring, providing precise insights into issues affecting ISPs and cloud providers. It also offers ease of integration and scalability, making it a valuable tool for hybrid environments. OpenText Operations Bridge is distinguished by its robust event correlation and data integration capabilities, allowing users to consolidate data from various operational sources, despite complexities in deployment.
Room for Improvement: ThousandEyes could improve with deeper integrations for application-level monitoring and enhanced support for various dashboard and communication applications. OpenText Operations Bridge needs improvement in user-friendliness and scalability, as users report challenges in configuration and deployment. Reducing the reliance on resource-intensive components would also benefit users, especially in non-scalable environments.
Ease of Deployment and Customer Service: ThousandEyes is commended for its straightforward deployment in hybrid environments and responsive customer support. Users report a high level of satisfaction with technical assistance. OpenText Operations Bridge also receives positive feedback for customer service, although the deployment process is reportedly complex and time-consuming, posing a challenge for potential users.
Pricing and ROI: ThousandEyes is seen as costly, particularly for smaller businesses, yet it delivers a solid return on investment by effectively addressing network performance issues. OpenText Operations Bridge offers flexible pricing depending on the modules chosen but is also considered expensive, especially for small organizations. The complexity of licensing can be a financial hurdle. Nevertheless, both products are regarded as valuable investments due to their capacity to enhance operational efficiency and reduce downtime.
OpenText goes out to bring the right people to answer any inquiries I have.
We contacted the support team, and they resolved it within a couple of hours.
Splunk is more business-friendly due to its prettier interface.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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