OpenText Extended ECM vs ShareFile comparison

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OpenText Extended ECM

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Executive Summary

We performed a comparison between OpenText Extended ECM and ShareFile based on real PeerSpot user reviews.

Find out in this report how the two Content Collaboration Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed OpenText Extended ECM vs. ShareFile Report (Updated: April 2025).

OpenText Extended ECM vs. ShareFile

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Extended ECM

Ranking in Content Collaboration Platforms

11th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (3rd)

ShareFile

Ranking in Content Collaboration Platforms

7th

Average Rating

8.4

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

eSignature (Electronic Signature) (6th), Cloud Data Exchange Services (3rd)

Featured Reviews

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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David Donaldson

Regional Information Technology Director at a real estate/law firm with 10,001+ employees

Flexible plans, stable, and scalable

I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Most of our customers are very fond of the upgraded smart user interface."

"The tool's most valuable features are document storage, security, and compliance."

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

"Scalability is great. We can extend areas horizontally and vertically."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

More OpenText Extended ECM pros

"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."

"The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products."

"It's user-friendly for end users."

"ShareFile gives you all of the features of cloud providers, but in an on-premises solution."

"Easy to manage and fully secure."

"The solution is scalable."

"This provides us with a secure way of sending tax returns without having to use passwords."

"Citrix has a very good file auditing features and security features."

Cons

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"The solution should work better with partners and be more developer-friendly."

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

"The cost of the product could be improved."

"The solution's performance, stability, and consistency could be improved."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

More OpenText Extended ECM cons

"The user interface is not very intuitive."

"There are sometimes scalability issues after updates."

"Some of our customers are facing issues if they've deployed in hybrid mode."

"They should integrate the solution with more email services."

"Everything they have should be integrated into one item."

"The configuration on the mobile devices is a little clunky, in terms of setting up the application."

"My only issue with this solution is the cost, which should be improved."

"DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices."

Pricing and Cost Advice

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"Both Open Text ECM and IBM File share are expensive."

"The tool's pricing is confusing to the end customer."

"The product is pricey."

"The total cost of the product will vary on the capabilities required"

More OpenText Extended ECM pricing and cost advice

"If you are already a Citrix customer, I recommend having the Platinum licensing level, as it provides licensing for a number of various features that all integrate together."

"You have to work hard in order to get the suitable licenses."

"I give the cost of the solution a five out of five."

"Citrix has a very good file auditing features and security features."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Computer Software Company

13%

Financial Services Firm

10%

Legal Firm

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

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What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

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Comparisons

OpenText Documentum vs OpenText Extended ECM

Compared 21% of the time

SharePoint vs OpenText Extended ECM

Compared 19% of the time

IBM FileNet vs OpenText Extended ECM

Compared 15% of the time

Alfresco vs OpenText Extended ECM

Compared 7% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

More OpenText Extended ECM Competitors

SharePoint vs ShareFile

Compared 28% of the time

Microsoft OneDrive vs ShareFile

Compared 15% of the time

Box vs ShareFile

Compared 11% of the time

Dropbox vs ShareFile

Compared 10% of the time

Egnyte vs ShareFile

Compared 10% of the time

More ShareFile Competitors

Product Reports

OpenText Extended ECM

Download OpenText Extended ECM product report

Download ShareFile product report

Also Known As

OpenText Content Suite Platform, OpenText Core Share

Citrix RightSignature, Citrix ShareFile

Overview

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText

ShareFile is widely used by organizations for secure emailing of tax returns and document transfers, especially during COVID, supporting multifactor authentication and a high file size limit.

Offered by cloud service providers, ShareFile aids in migrating on-premises file servers to the cloud and sending large files blocked by other platforms. It is essential for secure data sharing with features like multifactor authentication and encryption. ShareFile integrates with cloud services, supports high-speed operations, and maintains enterprise-level security with automatic synchronization. It also allows for multiplatform accessibility, including an Outlook plugin and mobile apps. Administrative benefits include Active Directory integration for automatic account creation.

What are ShareFile's most important features?

Ease of use: User-friendly interface for easy navigation
Security features: Robust security protocols including data encryption
File auditing: Comprehensive tracking and reporting of file activities
Cloud integration: Seamless integration with OneDrive, G Drive, and Dropbox
Multifactor authentication: Enhanced security with multiple verification steps
Automatic synchronization: Real-time sync across devices and platforms
Active Directory integration: Streamlined user account management
Multiplatform access: Supports Outlook plugin and mobile applications

What benefits or ROI should users look for in reviews?

Cost-effectiveness: Evaluate the pricing against features and security
Enhanced security: Look for reviews on data protection and GDPR compliance
Collaboration options: Check user feedback on collaboration functionalities
Intuitive experience: Consider reviews on ease of use and navigation
Custom branding: Assess customization options for tailored branding
Performance: Gauge user insights on network speed and reliability
Unified platform: Benefits of integrated services in one platform

ShareFile is implemented across sectors like Law Firms, CPAs, and Manufacturing companies, supporting secure and efficient data sharing. For example, law firms use it for confidential client documents, CPAs rely on it for secure tax return handling, and manufacturing firms leverage it for transferring large design files. Multifactor authentication and platform accessibility ensure data security and ease of access.

Sample Customers

ATCO Australia, MSIG Asia, Orica, Salt River Project

SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog

OpenText Extended ECM vs. ShareFile