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OpenText Communications vs Quadient Inspire vs Xpertdoc CCM Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of June 2026, in the Customer Communications Management (CCM) category, the mindshare of OpenText Communications is 16.7%, down from 23.5% compared to the previous year. The mindshare of Quadient Inspire is 17.4%, down from 27.8% compared to the previous year. The mindshare of Xpertdoc CCM Platform is 3.1%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
Quadient Inspire17.4%
OpenText Communications16.7%
Xpertdoc CCM Platform3.1%
Other62.800000000000004%
Customer Communications Management (CCM)
 

Featured Reviews

Use OpenText Communications?
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SP
Solutions Architect at Customer Centrics
Flexible, easy to use, and has fast output generation
Based on current market trends, Quadient has ticked all the boxes. For the next release, I would like to see more features in the Evolve Cloud offering. The Evolve Platform will be a game changer for Quadient as it will attract more enterprise customers who want to move their CCM platform to the cloud. The other CCM platform has its offering in the cloud, but it has some limited use cases.
Use Xpertdoc CCM Platform?
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Insurance Company
12%
Manufacturing Company
10%
Computer Software Company
7%
Financial Services Firm
18%
Insurance Company
10%
Manufacturing Company
7%
Computer Software Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise3
No data available
 

Also Known As

HP Exstream, Exstream, OpenText Communications Center Enterprise (CCE)
GMC Software Inspire
Xpertdoc Solution for Document Output
 

Overview

 

Sample Customers

Merrill Lynch, Northshore Credit, Humana, Aviva Insurance, Penn National, Unum, RDS Group, Denver Water, E.On, Powergrid International Whitepaper
Aetna, Allstate, Bradesco, Stralfors, Ping An Bank, KPMG, Aegon, Allison Payment Systems, TenStep, Pacific Life, Metlife, Transamerica, Societe Generale, Canacord Genuity, Pondres, Heeter, DTS Communicate, Melbourne Mail Management, Eximia, Brightsource, Salem One, Epsilon Data Management
Husky Injection Molding Systems, I.B.I.S., ABC Financial, Oxford Properties, Coverys , GroupHealth Benefit Solutions, HealthPartners,
Find out what your peers are saying about Quadient, OpenText, RingCentral and others in Customer Communications Management (CCM). Updated: June 2026.
900,277 professionals have used our research since 2012.